The staff were very kind and helpful. We reserved a king suite with a hot tub. It was a very large room, beautifully designed and very clean.

We arrived later than planned and got our room and discovered we did not get a room with a king bed as we reserved. Too tired to make a change. Two full size beds 🙄

We booked quickly due to the travel delays from the IT outage. We did book a king room and received to 2 small double beds. We only had a couple hours to sleep so we didn't go back and ask for the correct room but it was frustrating. The shower didn't drain well while we were showering. All in all fine for a couple hours of sleep but we were disappointed. The staff was doing their best working late into the night with many people arriving though so I applaud their kindness.

Bathroom had pipes exposed no drawers no blow dryer, room had no USB outlets for a business hotel, called for room service no one answered, called the front desk no one answered for a long time, no room service menus, no information given about pool hours, we had figure it on our own. Lady with the mustache was eating/talking in back while the line was getting longer at the front to purchase items at ur little corner store. Some ppl were checking in the back to see if anyone was working. Very disappointed in this Hilton

Front desk staff was rude at check in. Our room smelled like cigarette smoke. Our bathroom sink was broke. But the shower worked well and bed was pretty comfy. But room was pretty old and smelled like cigarette smoke.

Great

Everyone was pleasant and helpful

It was a beautiful hotel! Staff was friendly and helpful

I'll start with the good. The bartenders were fantastic. They were friendly and very professional. We just ordered pizza and pop for our room but they were incredibly thorough and anticipated our needs before we did. The pool and hot tube was a generous size and very fun for our kiddos. Now for the bad- There were only two front desk people on a busy Saturday night. And upon check in they had our two rooms on different floors even though I called to ensure we had connecting rooms. They acted like they knew nothing. Also, this hotel is huge and weirdly built. They allowed outrageous behavior with guests all around pool and the rooms there. Children and adults screaming and running around the entire two floors until way passed 1am. Now if I weren't with teens I'd have been lived. However, this was awesome for our kids because they just ran and ran and played tag all evening. They had a blast but man, this was kind of crazy for a hotel to allow. So if. you are into party hotels where your kids are allowed to run amok and have the time of their lives - well then this is the place! If you aren't into this then don't book a room here. Again, though they really need better staff at the front desk. Only one of them knew what they were doing and that is definitely not enough.

Not clean very well

The staff were very nice from the Check-in to the maid staff

Great customer service, nice and clean

I was charged when I booked for the entire price of the stay. I asked for early check in. That caused a huge issue. Talked to the front desk and was on Expedia support for over an hour yesterday . I was very happy with the service i received from support! I logged into my bank account this morning, I now have been charged 3 times for my stay. They are all pending but i trust you will figure this out for me and i don’t have to contact American Express. I have spent a lot of money with you, booked my last 5 personal trips on this site. I would like to continue doing business with you.

Great place to sleep. Park and fly

Nice

Rooms definitely need an upgrade. Some areas have been upgraded but others definitely need attention.

Loved it will stay again

Very convenient and good property. Some rooms need some updated touch-ups/remodeling.

I stay here often when traveling to and from MSP. I have never had a bad experience. Great place and reasonable park and fly rates.

Showers in our 2 rooms were full of mold. Carpet was kinda dirty. Hall was super loud.

Massive parking friendly staff very good

Rude, unfriendly staff, pothole parking, terrible amenities in a dirty, aged room. One of the worst receptions I have ever received at a hotel. They should not be in a customer facing position.

Parking and actually finding registration is difficult. Overheard staff complaining about guests

Heard neighbors, lots of hallway noise @ 2 AM! Bathrooms small with mold in the shower corners. Zero attention to details. King size bed with standard pillows.

Leather chair ramshackle, losing stiffing . Room phone no connnect to front desk ? Last upgrade 30 yr ago?

Room was very small no bathroom counter space parking was not convenient

Beds were most uncomfortable and had permanent body impressions in the mattresses.

Hotel over all bad dirty not a good neighborhood. It is convenient to get to all attractions though.

My room was pretty average, but I’m not sure the upkeep is a priority. The bathroom vent was very dirty and had visible caked dust, stray hairs were on the bathroom walls and ceilings, the carpet looked like it hadn’t been cleaned in a while, and there was just an overall look of dire need of repair. The staff was welcoming and helpful, and I liked the food options very close to the hotel. However, I’m glad I only spent a night there.

The stay was short- one night. The people at the desk did their best to accommodate me. I hated the fact that there was no coffee in the lobby. Just seemed like there was no concern with customer service.

Ended up in a pool party room with a sticky floor and a murphy bed. Fine for the night but not ideal.

This property has terrible parking accommodations. Room was dirty and there was as no housekeeping available. Bedding was scratchy and uncomfortable