Excellent amenities: heated pool, fountain, hammocks, ping pong table, beautiful lighted seating, excellent restaurant for breakfast, close to area parks, farmers market & restaurants. Staff were extremely helpful & friendly. The shower wasnt the best as it had a broken faucet. Overall, great hotel.

The grounds of this hotel are beautiful! Gorgeous cacti, lush bougainvillea, green grass and towering palm trees. The room was nice and clean. The buildings are older and the furniture and doors are outdated. We still loved our stay. We enjoyed the table tennis tables and the staff was friendly. Big minus: The pools are the coldest we’ve EVER experienced in Arizona. Brrrrrrr!

Overall a good resort but much to be desired for price point for your room experience. Service was good and friendly, only issue was house cleaning not refilling our body was dispenser after multiple requests because she didn't speak English. Biggest downside which makes me only give 3 stars was the room and price for the room. The rooms are definitely dated and have an odd layout. When you first walk it it really smells its age and reminds me of walking into my grandmother's house. It's not necessary a bad smell but it isn't inviting, just smells of age. One of my biggest complaints is how thin the walls are, don't plan to sleep in past 9 or 10 am. We woke up every morning to housekeeping in other rooms where it sounded like they hit the walls ever couple of seconds. You hear absolutely everything outside your rooms once they start doing their daily service. What you expect the room to look and feel like just doesn't match the price point of what you are charged. The lobby and rest of the resort is beautiful but your experience really falls short when it comes to the room. Id stay here again for probably 25% off the rate per night but not at current rates. You could spend the same money elsewhere and have a much more comfortable experience.

Excellent stay overall. Friendly staff

We had paid for a pool view room, and requested a balcony. Upon arival they said there were no rooms as requested and stuck us about 1/2 mile away from the lobby in a room that was facing the bush, and had ants in our room. NOT what we paid for or requested. Excuse was that there was a conference. We had to stay the night in the room that was given to us, and requested to be moved the next day when all the "conference" people left! We were moved to a beautiful room as requested and paid for. We met 2 other couples who were the same scenario as us. Not impressed with the room assigned and if we hadn't spoke up we would have not been granted a room as we had paid for. Not cool... The resort overall was beautiful and clean, food was excellent, ambiance very nice and tropical. Great shuttle service provided and staff working were very nice.

I cant wait to stay again. The hotel had two beautiful pools, gorgeous grounds, and the staff was kind and polite. I also appreciate how quiet the rooms were. My goodness! Each room was so far apart. I was in the back of the resort and therefore, had a quiet, peaceful balcony that looked at the trees. It was lovely. I wish I could have stayed longer and I look forward to returning next year.

I didn’t like that you have an outside entrance to the room and had to walk a far distance in the heat to get to it.

I have stayed at this Doubletree many many times, in fact I stayed her BEFORE it was sold to Doubltree, it was the Lowe's Paradise Valley Resort. Great location, its quiet, the rooms are comfortable, spacious, its very clean, the pools are great, there is a gym. Breakfast in the restuarant is really good there is also a Starbucks on site. Perfect for my business trips to Scottsdale/Phoenix.

Check-in was good, got settled in the room - nothing major, showing age. Went to pool, needs remodel - missing tiles, mold on plaster, broken loungers/tables, no staff for service and no way to order. Had to go to other bar for anything. Mold in room on bathroom door, shower light coming out of ceiling, bubbling paint - health hazards. Used mini fridge, lost all food and drinks due to them all freezing solid. Housekeeping was rude - when asked for 5 minutes, looked bothered and said would come back - didn't; had to call. Sewer gas in bathroom was bad - luckily we could open door and turn on a/c! For a 4-diamond hotel, this was a major disappointment. Don't waste your money!

Amazing hotel on a great location and an unbeatable price! Our room was beautiful.

Nice stay

Person when checked in was so friendly and welcoming. She went out of her way to make us feel special. I’m sorry I can’t come up with her name but she was outstanding.

Good

Everything was perfect

Wonderful stay only complaint was the bushes and it’s not even a complaint just an oversee. Everything was great!!

The staff were all lovely!

It's a beautifully landscaped property, with a couple of nice pools, large rooms, comfy beds, and interesting arquitecture.

staff room pool too crowded and could use a little cleanins

Great place to stay. We visit the area multiple times a year. Wish we found this place sooner. 💯 will stay here again.

Beautiful, affordable property. Lived our room, beds, pool view from our patio, cafe and restaurant on site. Pool area was dirty in the mornings and pool water not clean (cloudy) with floating leaves and food wrappers some days. Cups and garbage left at poolside from day prior. Housekeeping was not great. Waited 5 hours to get in to room one day for room to be cleaned. Each day our room lacked something after cleaning; wash clothes, towels, coffee, ice bucket liner, toilet paper. Overall we loved the resort but housekeeping and pool area maintenance/cleaning needs improvement.

Labor day weekend with family. Hotel is nice, but service at hotel not that great. Don’t know if they need to hire more housekeeping staff or what. I dont ask for much, but toilet paper ran out and there wasnt an extra roll. Had to call 3+ times to ask to get one to room. Room was never cleaned after we arrived, even after we requested it me made up and left room so it could be cleaned. Nope. Didnt happen. Also, since room wasnt cleaned, had to request clean towels, and again, had to call 3+ times and only got 2 clean towels and we were 4 people. Place is nice to have such crappy house keeping. I hope they better this. Also, the broken brick on second pool fountain should be fixed. Looks crappy with cooked pot on top.

We were really impressed.

Property is in need of a remodel, old tubs with worn finishes. Smells a little musty. But sufficient if you only need a place to sleep.

Great service in a really pretty side of town

Great, spacious property. Privacy when desired. Central location. Great staff and service over 3 decades of our stays at this hotel.

Staff was polite, friendly and courteous.

Extremely peaceful property!

Staff did a superb job during the software glitch. Thank you for taking care of the customers.

Traveled to AZ to celebrate my anniversary. The front desk was great they are the reason this place even gets the 3 stars. Housekeeping? Forget it. Our sheets had blood on them, (front desk switched our rooms immediately) the drain in the bathroom was clogged, the shower was dirty. When we asked them to refresh our room, and replace our duvet due to a huge hole causing feathers to stick to our clothing, they only gave us two flat sheets and a thin throw blanket in between. The pools were filthy and we were itchy getting out. A few of the other guests complained about this as well. I wouldnt be back.

Very kind staff working at the front desk when we checked in!

Excellent staff all around….and responsiveness to questions and issues was amazing and were resolved quickly and professionally. Probably the most effective front desk staff I’ve encountered in 50 plus years of traveling. This is a really great Doubletree property and well maintained and managed.

This is a resort property and Expedia should not be quoting prices that do not include an additional $40 resort fee added on later. Extremely long lines of guests during stay had to wait to get processed. Even though there were 4 attendants at front desk. Overall impressive when you enter. Rooms are spacious but balcony and terrace doors were locked and unable to open. Room decor was okay but not great. Amenities were average. I was expecting a lot more from a Hilton property. Disappointed. Parking is a long walk down a dirty corridor. Hallways had trash, bottles, spills, not a good impression. The breakfast was supposed to be included as I paid $40 extra. They told me I was supposed to verify at front desk. Why??