great service and very friendly and welcoming.

My room wasn't ready at check-in and delayed for 1 hour but other than that I was happy with the cleanliness and atmosphere of the hotel. The restaurant service was excellent and friendly and we hope to come back again.

The bathroom was not as expected, water was splashing out of the shower since it doesn’t close completely and same thing with the sink. Check in was at 4, my room wasn’t ready until 5:30pm. The line just to check in took over 30min. Ridiculous

Started off getting wrong kind of room, the room was also very noisy heard the swimming pool open and shut til late hours, the toilet in my room was loose made banging sound. the pool entrace in building 4 where I was didnt work had to walk to building 5 to get in.. I expected more from Riviera

One of the worst days at a hotel I’ve ever had. Let me start by saying that when you walk in the place still remains beautiful, but don’t be confused because the rooms have gone to crap. We checked in at 2:30 with Alex and he told us the room will not be ready till 4 o’clock, my girlfriend and I decided to go and check out if our tattoo artist would be ready for us early? He was and off we went. 5 o’clock comes by and I have not heard from Alex who told us he would let us know when the room was ready at 4 o’clock , in addition to my girlfriend and I getting tattoos, we were meeting up with two other friends that I had not seen since high school, which is 45+ years earlier. At 5 o’clock I text them to let them know that the room was still not ready and they told me oh no they let us in. We’re in room 4123. What the hell , that is my room, in my name, on my ID and credit card with nobody else’s name permitted or verbal agreement to be permitted into my room that I was not even aware of that was ready. Who does that? Who do you know that you just let into my room? I know that this is not in anywhere And your policy book. When I came back to actually check in at 6 PM the girl looked at me startled because she knew they had let somebody else in the room and I explained the situation and asked to speak to management. Did I ever get to speak to management now , did they ever reach out to speak to me now? Needless to say I was furious the 24 hours that I was there.

The hotel has good bones, it might be very nice if renovated, but currently it is run down & old. Every staff that we interacted was pleasant & polite. Maid service was non existent. There was no cold water in our room, so showers were scalding hot. That being said, the fire pits in the pool area were a nice place to gather in the evenings & served our group well. Although they said they were at full capacity, the pool rarely had more than 1 or 2 other guests?

It’s rundown the bathrooms need updating the tub was worn.

Many restaurants om the property were closed. Also, the hallway was dirty.