The room wasn't cleaned properly. A used linen was hanging in the bathroom. The refridgerator was dirty. Staff was friendly. Location was fantastic.

Such a wonderful, historic property. We enjoyed our suite with all the comforts of home. The housekeeping services were every day and that was so nice these days. However only a Continental breakfast was a little disappointing.

We had to pay an amenities fee even though the pool was closed. The place is in need of a deep cleaning, carpet, windows, balcony, patio doors on walkway, etc.

The view of Lake Michigan from the belcony was very nice with nice sunsets. The screen door needed to be replaced due to tears and holes, so, we could not leave the double window doors open with just the screen closed to get fresh air or we would have had more bugs in the room. There was already many spiders, which should have been removed during room cleaning. The carpet was discussing. My husband wore his white socks when walking in the room and the bottom of them turned black rather quickly. For the price they charge for the rooms they can afford to thoroughly clean the carpets frequently.

Really wish the pool would have been open, we were really looking forward to it. Even a heads up on the website would have been nice. The outdoor pool was one of the main reasons we booked here

Not as nice as we expected,rather dated for price

Hotel is closed to downtown , very walkable. All good ! However , we were given a 2nd floor room, we are 80 years old . A downstair room would be appropriate for our age group.

Perfect location to walk downtown, comfortable quiet room with a view of the lake. Would recommend and stay again. The Weathervane restaurant was absolutely fantastic. Minimal interaction with hotel staff, but pleasant and very friendly.

Location and staff are great, room was huge, but in need of a facelift.

Step everywhere had to climb to second floor and descend down step at least 4 to six time a day , at 81 I still could do it . Nothing was handicap accessible, lobby, the dinning , no nothing was handicap accessible . You should have known that before taken them as clients

Great location and a nice quiet place to stay walking distance to everything eating, shopping, boating!

Front desk girl was a doll! The room was very nice. I enjoyed my time :-)

The staff were all amazing! The first room I was given had black mold growing on the ceiling tiles & water dripping out of the them from the air conditioner. I went to the front desk & they gave me another room. This room had been updated, it was better, but could have used more. They had replaced most of the old drop ceiling, but not the bathroom. Moisture=mold growth. For what they charge per night, they should be doing more than the basics. I know spiders are attracted to the area but have the staff sweep away the webs on the balconies & entrances so your guests can enjoy the outdoor spaces without worrying about spiders. Maybe invest in pest control. I use this at home & only need it twice a season. The breakfast was not even worth my time. I have had much better choices at much cheaper establishments. They know their location is amazing so why bother investing in the property, I guess. On the flip side. Amazing location. You can walk everywhere! The beds were comfortable. Some rooms have been partially updated. The kitchenettes are nice to have for making your own breakfast. EVERY staff member I encountered was kind & courteous, even when others were yelling at them for the conditions. I imagine they have to deal with so many angry customers. It would be great if the owners had to be subjected to angry customers day in & day out. Maybe they would care about their property(ies) a little more. I am sorry, but I would not recommend this hotel to anyone I cared about.

This place is dirty and run down. Spider webs and dirty windows. Weeds growing out if gutters. The pool was gross. Green algae on the walls and floor. The breakfast was very basic. The coffee was so weak. I have been to Charlavoix for many years. Not sure why they would let the property go like this.

Good location, but need renovation and better cleaning.

Great location

Dissappointed. Inside and entire outside of property needs maintaining, clearly not being done. Pool green. Sad to see place is declining because of prime location. Wil not stay again.

Stairs only to get to 2nd floor that are circular and difficult with luggage. Next time I will ask for 1st floor

Service was horrible, requested early check-in well in advance, as we had a wedding to attend that afternoon, was advised they would accommodate, upon arrival we were told room wasn't ready and they didn't know when it would be, that check-in was at 4p. (Wedding was at 3p) Poor customer service, poor communicators, I would be embarrassed having these employees represent my business in this manner. After we advised there was another hotel nearby with a room available, they advised they had an upgraded room ready (suite) however it had 1 bedroom and pull-out couch, we are a family of 4. Due to time constraints we elected to take it.......the room was not clean, food was all over the floor, the shower was SO dirty and not to mention it was unlevel and honestly a bit unsafe. They charged us $340 for this room, I stayed in WAY NICER rooms in downtown Chicago for less then this. WE WILL NEVER EVER STAY HERE again, and please do yourself a favor and choose from several other hotels in the area. Quality is extremely poor, almost as bad as the customer service and definitely the pricing. Shame on me for staying.

We love the Weathervane, wish the pool was heated.

Very nice property which was within easy walking to the town for plenty of shopping, restaurants and activities. Also, right near the canal for nice morning/evening walks.

We stayed in a studio with a full kitchen, two queen beds and a large patio. The room was dated but clean. My recommendation is to replace the cheep flat pillows, fix the bathroom fan so it vents the room and replace the horribly scratched teflon pans. The breakfast was waffles, cereals, breads, hard boiled eggs, yogurt, coffee and juices. The hotel is hard to beat because of its location. You can walk to everything and it has lots of parking. The staff is top notch and friendly.

This place is EXTREMELY old and outdated !! Everything is worn out. Everything appears to be back from the 60's. The countertop in the kitchen/bath area came up to just above my knees they were so low. The toilets are super low to the floor. The bathroom is so tiny you can barely turn around in it. The bathroom door was so warped I could barely open/close it. Electrical outlets were not working. The front door had a big gap where almost anything could crawl in. Parking is minimal. There was a group of guys drinking alcohol just outside of our room being quite rowdy. Management did not seem to care. The continental breakfast was a joke. No one was there to make sure things were replenished or tidy and choices were minimal. This was our first time here and will NEVER go back.

This place is EXTREMELY old and outdated !! Everything is worn out. The countertop in the kitchen/bath area came up to just above my knees they were so low. The bathroom is so tiny and the toilet is so low I could bare get off it. After showering, the bathroom door was so warped I could barely open it. My husband's head almost touched the ceiling in the shower. Electrical outlets were not working. The front door had a big gap where almost anything could crawl in. Parking is minimal. There was a group of guys drinking alcohol just outside of our room being quite rowdy. This was our first time here and will NEVER go back. This place is WAY overpriced for what you get. Find something else. I hope I do not get ill after staying there.

Everything it was great

Wonderful property. Kind staff

Check in was wonderful. Its akways nuce after a long car ride to be geeeted with a nice friendly person with a great attitude. I brought my fishing pole to try the channel by the hotwl and the maintence guy not only pointed my in the right direction and gave me some suggestions he also let me use his net! A complete stranger. That doesnt happen anymore. Will definetly stay there again, every time i go to charlevoix!

We absolutely loved our stay. We could walk wherever we wished to go, and the room was clean and spacious. We liked the older, retro feel. The staff was friendly. The patio had two sliding doors, and we could sleep with them wide open!

Good location. Older but very clean and comfortable

Comfortable stay, met all our needs. Great location!

We actually moved to another hotel at 10:30 pm! The tile floors came alive with ants. The carpet had not been vacuumed.

Specifically always stayed in Lake Michigan room. Rooms back side on side street and beautiful view of the lake. I would highly recommend it. Walkable to local shops and restaurants. Been there a lot of times. Will go there again .