refrigerator might be a plus

Wonderful place to stay! The staff was extremely helpful and friendly. Great location with restaurants, shopping and the lake nearby. I highly recommend and will stay there again.

Good stay with very professional staff and hotel is very private.

It was amazing the satff were super friendly Dominic the concierge was fantastic

Great location

They could make more of an effort to have rooms ready early for guests requesting early check in. When someone has made an overnight flight and requested early arrival and check in, housekeeping should be instructed to get those rooms ready as a priority.

A most beautiful town on an amazing day. Hotel was traditional Swiss with high cleanliness. Had a good meal in their bar area.

Most amazing personnel. Most friendly and helpful. Everything works. Buy God, that clock kills you during the night and single rooms are about 2 sq m in size

Friendly staff, very helpful. Clean room, had everything I needed. Close to old town, to shopping, and all the fun restaurants. I would definitely stay here again.

Thank you for an amazing stay. The staff is incredible and the historic building is beautiful.

Simply the best hotel I have staid in the the last many years. This despite doing 75+ stays a year. They really have super great hospitaly and almost don't dare to tell.

Room was spacious and good. Hotel is in a great location

Room was spacious and good. Hotel is in a great location

Great hotel, with lovely staff. Only downside was that the church bells from the church next doors went off several times during night.

Overall the hotel was good and my stay was fine. The hotel has an excellent and convenient location. The staff were supportive, attentive and efficient. Only two downsides, the refillable drinking water bottle had mold inside and the pillows could be more supportive. I would stay there again because of its convenience and location.

Overall the hotel was good and my stay was fine. The hotel has an excellent and convenient location. The staff were supportive, attentive and efficient. Only two downsides, the refillable drinking water bottle had mold inside and the pillows could be more supportive.I would stay there again because of its convenience and location.

I really enjoyed my one night stay in this hotel that is ideally located in front of the Clock Tower and near the Zug lake. It was very a clear, spacious room and friendly staff.

Smaller but nice hotel with a super friendly staff. Quiet location but yet close to everything.

Smaller but nice hotel with a super friendly staff. Quiet location but yet close to everything.

It was a good stay.. Rooms are nice and clean though smaller. But, how does it matter.. overall nice stay.

Good location, friendly staff, hotel in a great condition. Rooms basic (for the price, but this is Switzerland I guess!). No iron available in the room and limiited / difficult access to the ironing room at short notice.And finally, the church bells. They ring on the hour, every hour (even throughout the night) - you get used to them after a while but for the first few nights they will disturb you if the window is open.

Good location, friendly staff, hotel in a great condition. Rooms basic (for the price, but this is Switzerland I guess!). No iron available in the room and limiited / difficult access to the ironing room at short notice. And finally, the church bells. They ring on the hour, every hour (even throughout the night) - you get used to them after a while but for the first few nights they will disturb you if the window is open.

Location is fab. Staff are exceptional. Comfort brilliant. Nothing bad to say about this hotel. We book this hotel maybe 4-5 times a year. 10/10

Lovely hotel with fantastic service but water was not hot in the morning

Lovely hotel with fantastic service but water was not hot in the morning

I first stayed at the hotel in 1969! My return was a delight! The room was comfortable and the shower and bathroom everything anyone would want! The front desk had lively extremely intelligent people with great personalities and sense of humor! The breakfast was wonderful and met every expectation! I met the owner who was the son of the owner when I first stayed at the hotel!

The staff was great and the rooms very clean. The only issue we had, and this was significant, is that we were not informed ahead of time that the hotel was under construction. During one of the days, there was no running water in the rooms from 9:30 AM to 5:00 PM. For me that was ok as I was at the office. My fiancée on the other hand, who stayed at the hotel, could not shower or use the bathroom in the room during that time! That is NOT acceptable! Hotels in Zug are expensive, we payed more than 300 Francs per night for a regular hotel. For that price we expected to at least have been informed of the construction at time of booking so we could make an informed decision, and to have planned accordingly.

Excellent place with great , friendly and accommodating staff. Will definitely recommend to anyone who needs to stay in Zug.

Really nice room, Swiss quality through and through.

Central location, 1 min from the lake and local eating/drinking areas.

Staff were very friendly and accommodating. Hotel facilities are a little basic but the hotel is comfortable and well positioned in the quaint old part of Zug, close to the lake shore.

This hotel was expensive, I expected a better room