For a 5 star hotel, it was rather shabby and sad. However, an interesting stay in a unusual and unique hotel.

Buildt as a retreat for a king and later used as a resort for the rich. Spacious common rooms and a grand staircase. Excellent foods served in a beautiful dining room. The hotel is placed in a big park with numerous trails in the woods.

Beautiful

Gorgeous, you will not be disappointed

Bussaco Palace Hotel is one of a kind. My family loved everything about the palce, park and experience. The staff all do a great job as well.

Older hotel with its charm but , lots of cracks on the walls in the room and bathroom, they could use some aromas to be rid of stale scent in the hallways The younger staff in front weee fantastic Breakfast was great The nature and hike grounds are spectacular No air conditioning - be ware if going in summer , you will rely on cooler air from outside which means you have to leave your walk in windows open - as we did all night

The building is stunning. The hiking around the palace peaceful

This is a very old property with all the old world charm. We stayed there for one night and loved it. Beautiful grounds, hiking trails around the hotel.

Beautiful location with interesting history, architecture, and artifacts. Lovely staff, very eager to help.

Pretty area

Last visited Bucaco 40 years ago. Our return surpassed everything we enjoyed all those years ago. Kind, attentive service from the moment we arrived. Fine food. Stunning views. Fascinating history. Great walks. What a treat. Thank you.

Classic

This hotel is stunning both inside and out. First experience of staying at a Pousada and hope its not the last. The rooms are simple and clean, but its all about where you are staying. Fabulous architecture and historic features, beautiful and peaceful gardens and scenery in general. The staff are amazing as are the restaurant and bar. Probably the best weekend stay I've ever had.

An amazing hotel. In a location inside a forest that you can walk through so many beautiful trails and water fountains. The opulence of the hotel in yh common areas is something to behold. Th gardens so well manicured. Never seen a hotel like this. Excellent breakfast and dinner .

Fabulous stay and luxury experience for an affordable cost. Enjoyed dining at the hotel for dinner and breakfast In Luxe surroundings. Breakfast can be on the outdoor terrace overlooking the garden. Hiked to the top and enjoyed the stations of the cross and other chapels that adorned our “way” dating back to the 1600s. Beautiful nature. Tranquility at its finest. Highly recommend. Staff was very nice too.

Very old…….. No internet at all. No A/C. Windows are open by itself and All doors are knocking from drafts throughout the night.After all they turned off the water before 11 am . No toilet no shower no wash basin. Property is bountiful! Breast is perfect! The service staff was excellent. We had a GOOD time. But experience ……. The next time We'll choose another place.

Such a beautiful place. We loved our stay very much!

There is no wifi in any rooms at all, according to the reception. There is only wifi in/near the lobby. Hotels.com, please edit your descriptions of hotel rooms, all of which you say have free wifi.

On our Europe trip It was awesome historical hotel palace We I joined to stay our night at this palace The breakfast was fantastic Hop coming again Shahla and Jabbar from Edmonton Canada May 24 2004

Overall amazing stay, can’t wait to come again!

This property is amazing historic hotel. The facilities are aging and when you stay here to understand, they have been here more than 100 years. Female staff we encountered were exceptionally helpful. The male waiters and bartenders, not nearly as much the grounds are pretty and very likable not missed.

Beautiful facility and the staff was very friendly & response.

The rooms are in an abysmal state - such a beautiful property and the hotel does not live up to its potential.

Wonderful historic property

Spectacular, historic palace hotel on grounds of a royal arboretum and garden. Service and food excellent, including their own brand wines.

This hotel is in a historic property, but I’ve stated in historic properties before and had much better experiences. The rooms were clean, and the bathrooms were nice. However basic amenities such as Wi-Fi and a mini fridge were lacking (don’t worry, they can forward your mail). Paint on the window frames of our room was peeling, and many areas of the hotel looked run down. Same for the grounds. Lovely from a distance but weedy, with overgrown or dead plants on closer inspection. We were asked to make a reservation for dinner when we checked in as if they fill up the dining room every night. Hardly any guests attended dinner, and the dinner food was expensive and subpar. Would not recommend. Fortunately the breakfast was very nice. Overall felt as if they were trying to maintain an air of expensive exclusivity, but they fell down on several points.

If you want to say you stay in a beautiful palace in Portugal then I would recommend this unique opportunity. However, if you don't wish to feel shamed or made to feel oppressed and bad about yourself then I don't recommend it. We visited from Canada and had an issue with booking our toddler son. The check-in person was rude, impatient and accusatory for our mistake. He refused to listen to anything we had to say and made us feel like common thieves trying to snuggle a child in who we were holding at check-in. He overcharged us for the child and then proceeded to reprimand us and make me feel demeaned as a mother. We understand occupancy and occupancy charges, and for a "five star" I would expect more tact and customer service vs personal attacks. The rooms are ok. It is outdated but you are paying for authenticity and the experience. At breakfast the one staff person was incredibly hostile and rude. They ran out of all kinds of food and noone dared to mention it or else she would snap at you and ask if you "did not like the food that was there." Overall we did not have a relaxing time as the ambiance and feel of the place is not filled with positive vibes and joy. Perhaps this is ok for a certain generation and style of traveler but to keep this place alive I think some of the backdoor thinking may need to be refurbished instead of the rooms. I took a star off for breakfast and one for service.

Sad to see such a wonderful property so run down. The gardens are barely cared for and overgrown with weeds. I stayed here more than 30 years ago and it is now just a shadow of its former self.

The room has absolutely no heat! We tried to get some help and were offered more blankets. A different portable radiator was given to us and it also did not work.

Dining service is terrible AND WAY OVERPRICED. I would give it a 5star had i not eaten there or dealt with the bar manager. Very arrogant attitude.

Third time here in 2 years. We love the Palace and love their staff

It is a great experience to stay at this palace. The checkin agents great. NOTE. the restaurant is WAY over priced and the staff I would say they think its a Michelin star but its not close. We had to preorder dinner and still took near an hour. Staff unfriendly and I can NOT STATE how over priced. I found after their is a cafe close that I would have chosen. DO NOT EAT IN THE RESTAURANT. you will overpay get bad service and not great. Sad as the place and the property to explore is amazing. The restaurant left a really negative impact on us.