Friendly, easy check-in. The bathroom had a drip in the area of the shower, making the floor wet. The shuttle doesn't run for early flights, so watch that. Overall nice property

Only area of frustration would be the shuttle service to the airport. Drop off is ONLY in one spot (East). So frustrating when your airline is on the west side, and having rush across the airport.

I Was Charged For A Food Item From The Lobby Food Pantry That I Did Not Order. I Called The Front Desk About The Charge And Was Told There Wasnt An Issue. At Check Out I Received A Print Out With The Charged Item Still On My Receipt. The Front Desk Agent Questioned Me About The Item. And Made Me Feel Like It Was My Mistake. I Was Alerted Fromy Credit Card About The Situation The Night Before. It Was Ridiculous To Be Treated Like I Was. Because Of The Properties Error And Mistake. Thank Goodness I Was Able To Review The Charges At Check Out To Catch The Mistake At Check Out. Also The Hotel Property Was Undergoing A Major Construction Project That Was An Inconvience To Hotel Guest.

I actually thought that the hotel wasn’t bad at all. Pretty clean, friendly, bar/restaurant, and pool. It has a hot tub, but that wasn’t working. I do wish that this hotel made it more aware that they were going through renovations, but maybe that is Hotels.com’s fault. Unfortunately, we were trying to get a hotel with a pool and hot tub that was close to where our soccer tournament was, but wasn’t told of the hot tub being out of service. We did get an email from the hotel saying that floors 4-6 were going through renovation but that gave us little time to book another hotel and when I looked at other options, the prices had rose significantly. The primary issue that I had was after this stay, when I left clothes in the drawer in the room. I understand that my error caused this issue, but when I called less than 12 hours later, I spoke to a nice person who took my info and said she would check with housekeeping and call me back. 4 hours goes by and I haven’t been contacted so I try again. I speak to the same person and she apologized that she didn’t have an answer yet. She then asks for my name and contact info again. When I questioned that they should already have it, they apologized and I provided it again and was told I’d get a call back. 6 hours later I still hadn’t received a call and had to call again only to be told that the prior person had left. I spoke to the manager, who was nice, but no luck on my clothes.

The hotel was convenient to the airport facilities. The general property inside and outside was more than adequate. The sink and the bathtub would not drain and that was an unacceptable issue.

Flight was cancelled. The hotel bar and restaurant were good and checking and shuttle were quick and polite

Toilet was not functioning well in one of our rooms and told the front desk. Someone came to fix it, but it was not resolved.

On the way to Denver