First room’s door wouldn’t stay shut, and we immediately switched rooms. The second room they gave us had a broken toilet, the tile in the bathroom was busted and the carpet was sticky. Room Service took our towels that we had hung up and did not replace them. Then we tried to do laundry to find out that it was broken with no plans to repair. None of the hotel doors other than the front door worked properly. The lobby and hallways are 80 degrees. There is no elevator if you are given a second floor room. I feel bad for the working people like us assigned to Clarksdale because even after all that; this is still one of the better places in town to stay. There are no nearby safer or cleaner alternatives in which to stay. The hotel’s interior was relatively clean and we did not have any problem with bugs.

Staff was nice & friendly .rooms was great!! Just need more breakfast selections

My family's stay is always pleasant at Quality Inn. Only downside is breakfast is always limited there.

The worst experience we’ve ever had. The lady at the front desk was friendly and helpful. It went downhill from there. We rented adjoining rooms which were filthy. The toilets had not been cleaned, long black human hairs on the floor of the bathrooms, the carpets had a musty, dirty smell, plus we only had a half roll of toilet tissue. We were shocked someone had left a half gallon of milk and a cucumber in the refrigerator. How could you consider a room clean if the maid had not discarded those? It is a rare occasion for us not to leave a tip for the maid. That did not happen! If we had not been so tired and had already pre-paid for the rooms, we would have left and gone somewhere else. My husband said the breakfast was adequate. I can assure we will never stay there again, and strongly suggest you remove the word Quality from your sign.

We just came from the hospital with my mother. I was very stressed out. Rodney went way over what was expected of him to help us. He even carried my mother's luggage to our room. He didn't have to do that. Thank you. That night Rodney was a blessing.

Rarely leave reviews but I want to help someone else not make the same mistake I did. The entire property is completely run down. Checked in to the first room, was 90 degrees in there. A/C not working and found pubes all over the toilet. Freaking gross. We got moved to a new room which reeked of a smoke smell but we were too tired to move again. Bathroom was falling apart, toilet paper roll separated from the wall, toilet didn’t flush properly, shower curtain ripping off the rod, shower wall was damaged, water damage spots all above the shower, no trash can. AC couldn’t keep the room cold enough. The back door card reader was completely ripped out so no way to get in that door. Breakfast was non existent, yogurt and a nasty looking waffle maker, and we all got sore throats after sleeping in the room for one night. I was pleasantly surprised that our stuff was still in the room after we went out to get some food. I would recommend finding somewhere, anywhere else to stay

It was a really nice hotel the only thing is they advertised they have a pool and they definitely do not

Simple review: stay someplace else. This was one of the worst hotels I've ever stayed in. The counter staff were accommodating and friendly, but beyond that this is a flea bag and I do not recommend anyone stay here.

At first glance it was obvious that the property was going through a renovation. The desk attendant was very professional and sweet. Check in was smooth with the exception of not getting a king room as requested when I made my reservation. This was where the problems started. I am disabled and climbing stairs is extremely difficult for me. Our keys were for upstairs rooms, we asked where the elevator was. There was no elevator. We asked if there was any possibility of getting a downstairs room due to my issue. She apologized but said all the rooms downstairs were taken. My husband and son helped me up the stairs. My sons room was fine. My room was still full of paint and trash. Obviously not rentable. I called the front desk and the young lady (I forgot her name) came upstairs immediately with keys to a new room. She looked into the original room and profusely apologized. Again, she is the only reason we didn’t change hotels. Fast forward to late night. We went to a wonderful Blues Club (Ground Zero Blues Club, Excellent!!!) when we returned we asked the clerk if we could have a late checkout. The clerk was rude and immediately said No. She stated that she wasn’t the manager and couldn’t approve that and if we were not out by 11:00am we would be charged for another day. I asked if she would leave a message for the manager. Then all of the sudden she said we could stay till 11:30. She was not very friendly. The property has possibilities with the right management team.

The staff were amazing with some of the best customer service you would normally find in a 4-5star hotel. This hotel is great location to restaurants and stores. The only bad thing is that it needs a lot of updating as far a the rooms. Otherwise it's was good place to sleep

Everyone was really nice and the property was very convenient. Would definitely book here again.

The hotel was under renovation and severely understaffed. The people who were there tried their best and were very accommodating as they were in short of supply of food and other necessities.

I booked a room with a king bed and they gave us a room with two queens.They also gave us a room on the second floor.We are handicapped and they did not have a elevator.They said they had laundry facilities and they were not ready.They said the had breakfast the first day they had eggs and sausage the next day they did not the next day they did not have orange juice.while we were there we saw no one taking care of the place we were eating.They told us they had a king size bed but the tv and refrigerator was not hooked up. This place should be shut down until they can get this place ready.They even had the doors in the back open with a stick because the electric opener was not hooked up.I will never stay there again and I feel I am entitled to a refund because this place was not ready to be in business.

Floor has food on it

The night staff Ms. Mina was The only entity that madee we staying at this facility worthwhile. Other that that I would Never stay at a quality inn. It is clear that the profit is much more important than the client

Very clean room.

Nothing works here. Malfunctioning everything. Our room not even vacuumed from last party. Really dreadful place

I am allergic to dogs. My room had dogs in it and it was not clean. The air didn't work, plus i had to endur sickness. I came in over in the morning dur to a 911 family emergency. However once I complained early am of the 15th and have yet to hear from the General manager even though I left my number. This has been awful. They told me they didn't know who the owner or have a gm number. The manager of the shift was the other one was able to show me a email. I feel i am owed an apology or something.

Rooms have new carpet and furniture. But, the frig didnot work and the air conditioner made a lound npise all night.

The room was modern, comfortable, and clean. The elevator was NOT working and I still was assigned a room on the second floor with no explanation why I could not get a room on the first floor.

Our room was clean and well-supplied. Good wifi, hot water, comfortable bed, and quiet HVAC. Elevator needed for upper-floor rooms. Breakfast was good and included scrambled eggs and sausage. But NO COFFEE!?! Very disappointing, although staff apologized and gave supplies for in-room coffee. If “the box didn’t arrive,” authorize staff to go to a nearby grocery store and buy some ground coffee.

Dirty look and feel. Burned curtain in room. We tried to get out our 3 night stay but the hotel would not oblige.

It was good. Just the tv was hard to turn on and the bathtub needs replaced. It was not suitable to take a bath in. Also some of the need replaced. The 2 receptionist was very nice and accommodating.

Property is under renovation. Room had construction dust, cable box box not connected and no shower curtain in the room. Appeared to not have any final inspection after renovation the room was "completed"

Terrible! I didn’t even stay there! Someone stole my card info and booked a room and I couldn’t do anything about it but report it to my bank. There should be stricter ways to verify a persons identity before booking a room on your credit card.

No full breakfast. TV didn't work easily.

You could not access rooms unless you entered through lobby. Rooms were on 2nd floor, but no elevator. Stairwell was dirty with mirrors that were removed from rooms. No breakfast nor coffee. Cleaning staff were not friendly. Actually told us we had to go to front desk for towel. Pay later option was not effective. Credit card was used without discussion. Asked to pay cash and was told we could not. I do not think we will ever stay here again.

Staff very friendly, and hospitable. Property is under renovation, there were some cosmetic flaws wth the room, im sure will be updated once renovations are completed.

It was a nice experience.

Staff was really friendly. The outside of the building was trashy, the door that was supposed to stay shut and locked was always propped open, and the hallway smelled of strong use of marijuana.

We reserved two rooms one for 7 days the other for two. Our room keys stopped working aftet 3 days. The continental breakfast wad non ecistent for 5 of the 7 days

Good and queit