The bed in room 108 needs to be readjusted. It was very noisy.

First of all when I went to checkout, the woman at the front desk had informed us of having 2 rooms reserved and paid for under my name. I did not reserve but 1. Upon entering the room the toilet was running continuously which we fixed bc the handle was stuck. Carport looked very worn down all over the hotel, not just our room! The hotel was packed and had loud young children and teenagers there for some kind of competition. The beds in our room were very uncomfortable and the pillows were super lumpy. The top blanket on each bed felt like a scratchy paper towel. I have stayed at several Hilton Garrde s and this was by for the worst one so far!! Very dissatisfied!! Won’t be back and really hope this will help others on deciding where to stay in Louisville ( pick one of the other 2-3 Hilton Gardens in the same town), MUCH BETTER ALL AROUND!! I give this place two stars bc we were warm and dry (oh the shower was horrible and there was no where to hand your towels)

loved our stay here, staff was incredibly friendly and welcoming, receptionists really set the tone with hotels stays and the ladies working reception were accommodating, incredibly welcoming and kind and set such a great atmosphere for our stay. restaurant selection around the hotel were wonderful and very close to the hotel with a steakhouse right beside it. during my stay hurricane helene’s remains hit louisville pretty hard, staff at the hotel cleaned up any water that might have been tracked in during the storm and although my personal plans were affected by said storm, staying at the hotel didn’t feel like i wasted my trip. upon check in the room was very clean and spacious. on the desk in the room there were bottles of water and there was a keurig in my room with coffee pods, sweetener, creamer and stirring sticks which is pretty on par with hotel coffee pots, but what was super unique for me is they had pods for tea and travel coffee cups with lids. i am not someone that likes coffee so having the option of tea in the morning was very thoughtful these may seem minor amenities but these are just small things that really improve a hotel stay the little details make a huge difference. i usually never stay at the same hotel twice when i come to louisville as i like seeing different areas but this may just be my forever go to when im in, excellent hotel and excellent service.

Had to pay for breakfast the hiltons i stayed in i never had to pay

Great stay overall. Very nicely kept property. My only complaint was that the pillows were terrible. We’ve resolved to bring our own next time. I’d give this stay an A.

We paid for the breakfast but the service was poor. Hilton garden provides custom breakfast but there was no one to service the tables on day 2. On the first day, the staff was not very helpful and asked us if we would get the bread ourselves. Further, the coffee machine was broken and there was no effort to fix it during the two days that we stayed there.

All the services and amenities at this hotel were excellent. I would highly recommend this hotel in Louisville and I plan on staying there again soon.

Lovely staff, clean and safe facility. Close to everything you n would need including Sams Club for gas (was walking distance if needed) or Walmart for last minutes items. Various eating establishments extremely close by.