There was no heating the room was freezing all night had to wait to the next day to change rooms was not a good experience at all

My partner and I needed a place to stay on our way up north, and since he grew up near the Hydro, we decided to give it a go. What a good shout! From DoubleTree's classic, warm cookies to the spaciousness of the room, we felt at home and comfortable. The Hydro also oozes Victorian charm and boasts stunning views of the surrounding area. What's not to love? It's actually a shame we didn't stay longer. We're keen to return, especially to try The Kailyard by Nick Nairn. My only issue is that the room door allowed a lot of noise through which was a slight disturbance.

Quick and friendly check in and check out. Room clean. We enjoyed the pool, sauna and steam room and the staff here were also lovely. Great base if you want to explore thd local are.

As expected it was a good stay overall. Spacious common areas, nice restaurant and quiet place. We were disappointed with the size of the room considering we booked a Double Room Plus and got a very small room at the end of the corridor. There was hardly room to walk around the bed, certainly nowhere near over 20sqm as stated. We stayed in a normal double room a very long time ago but don't remember it being that small.

Fabulous location and the check-in was very smooth. The room was comfortable with tea and coffee provided. Unfortunately the TV was not working for the duration of our stay (problems with signal reception). The food in the Nick Nairn restaurant was first class, tasty and good portion size although let down by the slow service. The buffet breakfast was a feast!! Despite the 4 stars we would certainly stay here again and try the health centre.

Wonderful stay as usual

The rooms are tired for what is charged for the stay. The bathroom ceiling was covered in black mould and there is no working extract system for the bathroom. On the second night of our stay a strong smell of cannabis was present in our room . The smoke was making its way into our room from the bathroom vent and from the hallway. We had a two year old in the room with us so this was of concern. I made reception aware of the issue however nothing was done as it continued throughout the night. We slept with the window wide open and tried to reduce the fumes in the room by blocking the bottom of the entrance door and bathroom door with spare pillows and towels. I made reception aware of my discontent on departure but was only told that they would not be able to knock on doors at that time of night. If someone had bothered to check on my concern, it would have been very obvious which room was the culprit. I know that the hotel cannot be held responsible for the behaviour of another guest, however they can be held accountable for how they react, and on this occasion they did not react in any way and left us to have an extremely uncomfortable night. Overall the hotel stay was disappointing, apart from the restaurant. Food and service was great for breakfast and dinner.

Average stay, staff not very friendly for £235 a night. I was expecting better