The best hotel ever!!!

It’s huge but some stuff are not available for a 7 star hotel

The Burj Al Arab is an iconic hotel, offering the perfect getaway with its luxurious suites, stunning views, and personalized butler service, making it a once-in-a-lifetime experience that was truly worth it! We felt like royalty from the moment we entered to the moment we left!

Would like to have the room earlier

Amazing!

좋아요

Good. Took the tour prior as well. Parking takes time to retrieve car. Not a kid friendly hotel. Pools and most restaurants are not for kids. Better for couples

A truly amazing experience. Thank you to Ulysses for greeting me upon arrival and showing me around. All the staff were amazing, food was excellent, service was out of this world and let’s not forget the suites. Wish I could spend more nights there. Every penny was worth it! Would love to go back again. Thank you to everybody for making my dream come true!

Amazing! 7 stars indeed.

A luxurious hotel but seems a bit disappointed comparing to my stay in 2009

Great everything

Very nice hotel to stay

Very nice hotel definately above average i Dubai

The rooms are incredible. It has been the best hotel i have stayed at.

Nice building but the valet staff is incredibly unprofessional. I couldn’t believe they were cursing, yelling at taxi drivers and paying little attention to guests . I felt like I was at extended stay near south beach. Also- check in is slow. Really slow. It took us 30 mins just to check in. This is supposed to be a luxury hotel. Average 3 stars.

Phenomenal experience beyond our expectations. Thanks to all Burj al Arab Team for making it happen. Keep up the great work

Hospitality was very good.

Unique location. Being by the water away from the city center is a plus for holiday. Excellent facilities. Outstanding staff/service. Decor is very “Las Vegas” glitzy and may seem less than elegant to some. Apparently they don’t double check work of housekeeping prior to releasing room. We found a nail file behind the door in the second bathroom. Some furnishings are a bit worn (dusting lampshades daily likely leads them to be off kilter). Some room lights didn’t dim properly like the others indicating bulb replacement was needed but had not been noted. So outstanding in many ways but not absolute perfection as a standard. Some delays for services.

Hotel worth every star. Staff is incredibly helpful, with every language spoken that could be imagined, diversity in very much appreciated. We had family visiting and process was smooth and straightforward. Floor concierge went above and beyond to assure we had everything needed and felt comfortable, with response time within minutes. Breakfast was delicious. We certainly will come back.

Very comfortable furniture, well designed, variety of restaurants, gold cappuccino. Service at check in was terrible. Varvara was rude and ignorant. We asked for a quiet room away from elevator numerous times, but she was arguing with us trying to assure that there is no noise from elevator. She put us into a room by elevator that we had to change later.

Sorry to say that this hotel has gone backwards over the last 5 years. The breakfast restaurant was awful, cramped and dirty. Service was average at best. Definitely not the place for families. Only one lift working at peak time for breakfast. English language levels were poor overall. Whole place is crying for a revamp. I hope one day it’ll improve as it’s an iconic venue. Won’t be back for a very long time

So beautiful but the alcohol drinks are so expensive 80 us$ for a glass of champagne 50 to 60 for a Martini

Once is enough

Have stayed previously, so you know what you are getting, fantastic service as always, especially from Tariq who looked after us,

BAA lives to its reputation,it has unique and distinct flavor. From arrival to departure the process was smooth and efficient.

We had an amazing stay at Burj Al Arab's panoramic suite! The Rolls Royce pick-up and city tour were luxurious, and our concierge made check-in a breeze. The view from our room surpassed expectations, and the amenities added to the exquisite experience. December offered fantastic outdoor options, including pools, the beach, and Wild Wadi’s Waterpark. The Talise Spa's Royal Rose Journey massage was a highlight. However, a small setback occurred at Al Muntaha restaurant, as it doesn't allow children under 8, impacting our anniversary plans. We opted for La Perle's show instead, a mesmerizing substitute. Despite this hiccup, our stay was exceptional. We rate it 5 stars, grateful for the helpful staff. Planning a return for a milestone celebration – Burj Al Arab stands out among luxury resorts, highly recommended for an extraordinary stay!

Working staff are good.but front staff are not professional. Maybe i expected 7 star service quality.

It was good stay. I have been in better hotels than this if compared.

Staff is very friendly. The hotel is definitely shlwing its age. Especially in the room. Definiwell overrated. “been there, done that ” kind of hotel. Many other resorts ib dubai are far superior .

Honestly the worse hotel I’ve ever stayed in and I’ve stayed in so many hotels the start to finish it was a nitemare please don’t be fooled by this hotel it’s joke

When you walk through the door the service is 7 Stars and all the staff were amazing to the Butler on 2nd floor to the buggy driver Dharamjit, to Sal Team Nitish and all his team were all amazing to the breakfast team thank you Team

This was our third stay here. The property is fabulous although rooms are looking a little tired and dated now. The room amenities were certainly much better and more luxurious on our previous two visits, in 2017 and 2019. This time there was no luxury, complimentary, beach bag waiting for us in the room, nor was there a box of dates and bottle of wine. There was still a lovely 50mm bottle of eau de toilette in the bathroom but the shower cap, toothbrush and other amenities were all far inferior to the last visits. On a positive side the new beach front Sal restaurant was fabulous with great staff. The pool area staff were also all very friendly and helpful. More negatives: There were definitely too many people from outside around the pool. It used to be for the exclusive use of guests with just a few outsiders allowed in. It is definitely the place to go if you are into instagram. We are not. Most people in the pool were filming themselves on their phones rather than swimming. We were not allowed to use a normal camera as it was deemed too intrusive. Rather ironic in view of the fact that most people were videoing everything on their phones. It is also the place to go if you are into Botox and very skimpy swimwear! We are not. Would we return to this hotel? Probably not unless it has a complete refurb. Rumours around are that it will close soon for a complete refurb. If you want real luxury, stay at the Atlantis, the Royal. We had 3 nights there too..fabulous!