Shelley checked us in and she was great! Very professional and knowledgeable.

Clean, good breakfast, helpful friendly staff walk across the street to lake michigan

The room was comfortable and the staff was friendly

Front desk personnel exceptionally friendly and helpful

Nice stay !

Very good breakfast. Comfortable beds.

Horrible experience. I arrived around 2pm to check in. A worker was on the phone before I was acknowledged after a few minutes. Initially they couldn’t find my reservation but then did after I said it was made on Expedia. I was told it was canceled. I explained I didn’t cancel it and still showed booked and paid on my Expedia account. He state “that doesn’t matter” it is canceled but wouldn’t say by who. I asked for the Manager and he handed my the cell phone. The manager stated she couldn’t not find my reservation anywhere (even though the front desk agent did). She said she could not help me since I made it via Expedia. Neither of them apologized for inconvenience or offered me any assistance.The front desk agent handed me the cancellation letter - it showed canceled by “unknown” 3 months prior to my arrival. I am told the hotel must approve my refund due to their policy. But policy was I had 48 hours to cancel, if someone canceled it months prior then why did I not get my money back? I am so confused and disappointed, I travel often and never experienced this before. I will continue to fight to get my money back but I will never use them again. No one can tell me why I am not getting a refund if it was canceled months before the cancellation date.

Great place to stay.

Everyone was super friendly and welcoming! The hotel was clean and comfortable!

Great place to stop. Close to the lake.

I thought the bathroom could have been cleaner especially the toilet.

The registration and check in were easy, there’s a great meeting area where the the breakfast is served, the hall and rooms are a bit dark and could use a little updating. Staff was very nice. Parking was safe.

Friendly, helpful receptionist. Clean, comfortable rooms.

The only issue I had was the whole place felt humid. When I spoke to one of the staff, she apologized and said that their cooling system just cannot keep up with the usage. It was cool, just a little clammy.

Loved the decorative University of Michigan moose in front of the hotel!! Nice continental breakfast

Excellent room. Comfortable beds and clean carpet and furnishings. Staff very accommodating and friendly. Provided information re good local restaurants and activities. Have added to my favorites.

A great place to stay in the U.P. The hotel is well run.

very near to board walk. Bugs (not bed bug) were crawling on the bed carpet was saggy and dirty

Property needs updating and elevator

Very clean and quiet

Fine as always. Great popcorn.

The staff was very professional, friendly, and kind.

Beautifully maintained Quality Inn -- immaculate, quiet, convenient, safe. Lobby is warm and inviting, front desk staff welcoming and organized Room was large, well lit (a rarity these days!), comfortable and equipped with everything you need. Exquisitely clean! Breakfast was well presented and sufficient. Definitely would stay here again next trip to the UP and the charming town of Manistique,MI.

Quality inn was clean, staff was friendly, and the breakfast was good and convenient

Room was dirty, ice machine broken, used codums in parking lot. Crappy breakfast. Room was from the 80s, not updated.

Older hotel, but updated and comfortable

Very clean and staff was helpful

The property was clean and staff was friendly and helpful

Hotel is very cozy

Room was nice and clean. View from window was of an abandoned bowling alley next door, so we kept drapes closed. The front desk lady was absolutely wonderful - very friendly, hospitable and pleasant. She made the stay great.

Enjoyed it

Friendly stuff good breakfast