Very nice hotel in a quiet area of the town but still very close to the main shopping stretch. Staff was very friendly and spoke some English which was unexpected. Room was quite large and very clean. It had a separate room with bunk beds for kids and a separate bathroom. The on-site parking needed to be paid for which was unfortunate and the garage itself was extremely small and difficult to maneuver even in my tiny rental car. Definitely would stay there again and recommend it to others.

Very nice hotel in a quiet area of the town but still very close to the main shopping stretch. Staff was very friendly and spoke some English which was unexpected. Room was quite large and very clean. It had a separate room with bunk beds for kids and a separate bathroom. The on-site parking needed to be paid for which was unfortunate and the garage itself was extremely small and difficult to maneuver even in my tiny rental car. Definitely would stay there again and recommend it to others.

This was a “free” night. The receptionist who greeted me was far from welcoming. The family ahead had their bags carried on a bell trolley, I was merely directed to my room. The room was a huge family room, 2 bunks, a double bed and 2 bathrooms. It was tired, certainly not to 4* standards. I felt it a totally inappropriate room to give to a solo woman booking last minute. It reminded me of society’s expectations upon me. I could just as easily have been escaping a violent partner, I may then serve as another lesson in guilt. Most likely, it was given to me because of the tired condition of the fixtures and fittings and that I wasn’t a paying customer. I collected my tokens like others! And it meant I had no intention of paying for the breakfast, room service or any other discretionary purchases. The next morning I was woken by housekeeping, well before checkout time. The electricity then went out in my room. The receptionist that recoded my keycard so that I could shower was at least charming and helpful.

This was a “free” night. The receptionist who greeted me was far from welcoming. The family ahead had their bags carried on a bell trolley, I was merely directed to my room.The room was a huge family room, 2 bunks, a double bed and 2 bathrooms. It was tired, certainly not to 4* standards. I felt it a totally inappropriate room to give to a solo woman booking last minute. It reminded me of society’s expectations upon me. I could just as easily have been escaping a violent partner, I may then serve as another lesson in guilt. Most likely, it was given to me because of the tired condition of the fixtures and fittings and that I wasn’t a paying customer. I collected my tokens like others! And it meant I had no intention of paying for the breakfast, room service or any other discretionary purchases.The next morning I was woken by housekeeping, well before checkout time. The electricity then went out in my room. The receptionist that recoded my keycard so that I could shower was at least charming and helpful.

Great location. A walk to the main mall. In fact the town is very easy to walk around. Staff at the front desk were very helpful with suggestions of where to eat and what to do. Wifi/internet is slow in the room

Absolutely lovely apt in the 6 floor with private elevator , super clean nice , totally perfect for all my family I will definitely come back very soon !!

Absolutely lovely apt in the 6 floor with private elevator , super clean nice , totally perfect for all my family I will definitely come back very soon !!

Competent hotel close to everything you'd want to see or do in Andorra. Smart family rooms, good staff, decent parking (17 Euro a day). Large rooms, newer building although the furnishings in the rooms could use a little bit of updating. BUT, they actually give you free water and juice in your room. Can you believe that? A hotel that doesn't want you to pay 9 Euro for the bottle of Evian they shrewdly place in your room every day? Full disclosure, this may have biased my ratings to the upside a tiny bit.

Competent hotel close to everything youd want to see or do in Andorra. Smart family rooms, good staff, decent parking (17 Euro a day). Large rooms, newer building although the furnishings in the rooms could use a little bit of updating. BUT, they actually give you free water and juice in your room. Can you believe that? A hotel that doesnt want you to pay 9 Euro for the bottle of Evian they shrewdly place in your room every day? Full disclosure, this may have biased my ratings to the upside a tiny bit.

Room is big and clean to stay and it is convenient to access.

Nice hotel, huge comfortable room. Excellent wifi, complementary water and juice in the minibar. Friendly staff, great location. Some renovation being done but they are so kind they start at 10am as to not annoy guests. Highly recommended!

This was a great choice for our one nights stay in Andorra. The lady at reception was excellent and spoke very good English. We were pleasantly surprised at the quality of the rooms that had 2 bathrooms and a separate room with bunk beds for our kids. The location was good to visit the shops and there is ample parking in close vicinity.

Good location, big rooms, good for families. Service was good. Hotel needs renovation, showing its age.

Great location right next to the main shopping boulevard. Perfectly barrier-free hotel (except for the steep ramp at the entrance)

Breakfast Great, Coffee 24/7, close to everything Breakfast Great, Coffee 24/7, close to everything

Great, showers could be better water insulated Great, showers could be better water insulated

We and a couple of friends stayed there overnight. Their initial response on opening their bedroom door was exactly the same as ours. Dismayed exclamation of "They are bunks!". There were two bunks with a toilet and shower room off, and wall mounted television. We then opened another door and saw..... a huge room with massive double bed, sofa and normal wardrobes, etc. Good Wifi, BBC news channel on TV. As usual with continental hotels, no coffee facilities in room but free coffee available 24 hours in reception. Restaurant closed for refurbishment when we stayed so cannot comment. Continental breakfast huge. Bread, croissants, pastries, pain au chocolate, sliced bread with toaster, jam, several cheeses, cooked meats, eggs, fresh fruit, yogurts, cereals, tea (several varieties), coffee (several varieties), fruit juices. That's what I can remember! Parking available at extra charge in hotel basement. Overall, an excellent stay.

We and a couple of friends stayed there overnight. Their initial response on opening their bedroom door was exactly the same as ours. Dismayed exclamation of They are bunks!. There were two bunks with a toilet and shower room off, and wall mounted television. We then opened another door and saw..... a huge room with massive double bed, sofa and normal wardrobes, etc.Good Wifi, BBC news channel on TV. As usual with continental hotels, no coffee facilities in room but free coffee available 24 hours in reception.Restaurant closed for refurbishment when we stayed so cannot comment.Continental breakfast huge. Bread, croissants, pastries, pain au chocolate, sliced bread with toaster, jam, several cheeses, cooked meats, eggs, fresh fruit, yogurts, cereals, tea (several varieties), coffee (several varieties), fruit juices. Thats what I can remember!Parking available at extra charge in hotel basement.Overall, an excellent stay.

I wish it looked more like the pictures as some of the other reviews have mentioned. Our room had a very large room with two bathrooms and bunkbeds. I would give it overall 6.5 out of 10.

The hotel was very good all staff were very polite and helpful apart from one receptionist who was very rude and very aggressive in her manner. Her name is Rebeca if you come across this staff member when checking in avoid at all costs.

We stayed one night in this hotel. The room was large, well equipped, and had one bathroom and one shower room. The children's part of the room had bank beds and a door between it and the main bedroom. There were Tv's in both rooms. The staff spoke good English. The room was clean and in good condition. It was an easy walk to many shops and restaurants.

We stayed one night in this hotel. The room was large, well equipped, and had one bathroom and one shower room. The children's part of the room had bank beds and a door between it and the main bedroom. There were Tv's in both rooms.The staff spoke good English. The room was clean and in good condition.It was an easy walk to many shops and restaurants.

The room was huge (and clean)! Three twin beds and two bunk beds, with two bathrooms. The air condition was mediocre and never really got the room cool. The location was perfect- very near restaurants, ferris wheel, parks, and the spa. Breakfast was okay, but they did have all you can drink free mamosas... you can't beat that.

Excellent location and helpful staff.

The rooms - though big - re rather Spartan - what you would expect for a skiing holiday, but a bit of a surprise for a 4 star. But the helpfulness and the friendliness of the staff made up for it. They were really excellent. And the demi-pension is good value.

The location is great. Everything is excellent. Do go for the breakfast. It is amazing.

One of the best hotel experiences we've had. Impeccable cleanliness, modern design, practical yet aesthetically pleasing, helpful and sincerely friendly staff. Our double room had two sections, a spacious bedroom and a bathroom, and kids' quarters with bunk beds and a second bathroom. Wonderful, functional, comfortable. Thank you Ahotels Prisma. Will not hesitate to come back.

The title of our review says it all. This hotel was OK but nothing very special. The room was fairly spacious and clean, and the hotel facilities were in reasonable condition. The breakfast was OK but nothing special. We felt we paid a fair price for what we got.

Not like the photos! Threadbare - not as glamorous as photos would have one to believe. Hard to find in city. Parking an extra 10 euros nightly.

We went on a road trip to Andorra. This hotel is located about 10 minutes (of walk) from the old part of the city. We were extremely surprised with the hotel: the room was spacious, clean, 2 bathrooms, 2 bedrooms (one with bunkbeds perfect for kids, and one master in which you could almost bowl. If you go to Andorra for shopping or skiing, you will have plenty of space. Great price, great location, wonderful staff!!! GO THERE!

This hotel is really located where it should: 1 block away from the main shopping street, 3 blocks away from Caldea, 20 minutes away (walking) from Casa del Vall... The rooms are really large, they have free Wifi, breakfast is included as well, parking is quite cheap, and the service was truly friendly. I stayed for just 1 night but everything was just perfect, at a very affordable price.

The hotel is very clean and modern. Do not take a large car into underground parking. Very tight. The police are very stringent on the rules of driving and will walk up to car in middle of street to discuss it with you. We ate at the restaurant that is in the hotel and it was excellent. Service was great. My only complaint was the couch in our room. It was so broken down that we could slide off of it. We had a junior suite and it was huge and a wall of windows on the curved front. Great.