Great Location, very convenient close to Fountain Gate Shops, loved the facilities and apartment 20.

Very clean, well maintained unit. Good security. Friendly staff. Great position.

great for quick stay

too few amenities such as hairdryer, bathrobe and alippers. $200 deposit "for any damage" was not outlined in booking and incurred a frankly unneccessary cost - much more than anticipated

Easy access, close to Fountain Gate. We stayed at the Quest as it was only 4 klicks from St John of God at Berwick. Early in the morning all the traffic was traveling in the opposite direction to us.

Fantastic place to stay very thing you will require and friendly staff to boot.

I was charged double for my stay, the hotel couldn't find any record of it and were unhelpful. I still don't have my money back

It did the job for what we needed, was mostly clean (shower had some mold and dust fell out of the exhaust fan every time you turned it on). Needs a good refurbishment to be honest, carpets are frayed plus a few other things that need attending to.

An enjoyable place to base ourselves when visiting Melbourne’s South East

Hotel handy to everything, very comfortable bed, staff were excellent, & private smoking area outside

What we did not like was stains on sliding door curtains and sliding door did not open lock is damaged also bedroom no air conditioning no fan very stuffy apart from that it was excellent

Apartment had everything we needed! A clothes airer would have been a bonus for drying laundry on! Was disappointed to discover air con didn’t work- was going to inform staff on check out! But received call next day to get permission for tradies to look at broken air con. When we returned to apartment the tradies were still there putting new air con in- our second night was much more comfortable!

Clean with adequate facilities

Easy check in, very clean apartment. Great customer service, good location

Convenient for us

Accomodation was comfortable but very underwhelming and outdated. Bath, shower, toilet setup was below average, the toilet has been added onto a cupboard and in the way of the shower. No point in having a TV in the bedroom as its basically useless. Otherwise the room was clean, convenient location and had everything that you would need.

Liked the property and the stay. Was convenient to our requirements. Staff were terrific. Only problem was the television didn't work or had aerial problems. Changed rooms where the tv worked better but still had problems. This was the only glitch in our stay.

Absolutely disgraceful. The apartment cleanliness was so far below standard I hardly have words. It was apparent on check-in it had not been properly cleaned (and for some time). Whilst the manager was very pleasant and did send someone to clean the oil from the wall and grime from the microwave , unfortunately the cleaning was not adequate as the apartment was so poorly kept throughout. The tiles were sticky, oil on backsplash, dirty inside microwave, marks and spills on walls throughout, dust, windows filthy, even visible dirty hand marks over the bed headboards. The bathroom was too awful to detail. When brought to Quest's attention I was offered an explanation about new domestic staff who were unsupervised and perhaps in a hurry on the day I checked in. I was charged the full price for the apartment for the duration of my stay. I have never been more appalled at the state of accomodation, and at that rate per night, I am utterly shocked.

Room was clean and staff were polite and helpful. Only complaint was the use of a leaf blower outside my room before 8.30am.

Always a pleasure staying with the quest apartments.

Have stayed many many times at Quest Narre Warren and I can honestly say I have never had any problems. The staff are so approachable and go out of their way to help you.

Vary friendly, helpful and courteous staff. Great room and facilities would certainly recommend

Enjoyed our stay, only complaint was the shower was cold and after a long day travelling a hot shower is a must... apart from that we will be back..

The apartment was lovely, only the utensils and crockery were dirty.Loved everything else, very spacious and overall clean. Will definitely stay again. AAA

Nice and quiet neat and tidy staff friendly but some need improvement in English

I have stayed here many times due to visiting family and have never had any complaints in all areas. Staff from the Managers,check in and room attendants have always been pleasant and approachable and go out of their way to make your stay pleasant. The property is clean and so close to shopping and restaurants. It actually does feel like it's home away from home. I have tried to stay at places closer to my family but find Quest Narre Warren way ahead and now don't even look at them. Thank you Quest for making another stay wonderful.

The room was comfortable and quite,went next door for dinner which was easy. The staff were extremely polite and offered us all we needed. Thanks so much it is much appreciated.

Great location only 20min walk to fountain gate shopping centre, and 10min walk to Casey CBD. There’s some maintenance issues that need to be sorted out in the rooms, but still clean, and was nice to have a kitchen in my room to cook breakfast etc. If I needed to be in this location again, I would probably stay here again.

Toilets were not very clean.

Room was dirty, needed a thorougher cleaning. Walls, inside bins etc. reception smelt of cigarette smoke as soon as I checked in. Very disappointed

Pool wasn’t cleaned Our verandah had leaves all over it Room had rubbish left in it Leaking tap