Shower and temp control in 301 inoperative

Filthy rooms. Mold in the washroom/shower area with a mixture of people’s hair everywhere. Smelled like cigarettes and mildew.

We didn't have a good experience there as our shower was not working and when we asked for a fix they said it is a common issue. Rooms were not cleaned. Not recommended to travel with kids

Jason,the desk clerk was excellent,could not be more helpful!

Liked quick check-in by their two staff standing by for the midnight arrival of ferry passengers. Disappointed that their underground parking was full and we had to park across this st at the pharmacy in the rain. Somewhat dated but facility/room was clean and linens were clean and crisp. Typical cereal yogurt muffin toast cold breakfast.

The room appeared to have not been cleaned and there were bed bugs in the room we were assigned.

The mattress was old and did not hold its form. The lights that worked were flickering. The two lamps by the pullout sofa were not plugged in. The bath had stains in it.

The people were so very nice!

Very clean and tidy and quiet

Shower didn’t work. Coffee maker didn’t work

It was a good trip around.

Great sleep spot, close to town

They were very friendly. Restaurant on site was very good. Breakfast included normally starts at 6 am, but for the days the ferry runs, they start at 5 am so guests can eat before leaving to catch the very early morning ferry.

Grocery store was close and not far from the ferry

it has not been kept up very well was way better 2 years ago

Its not the best but it could be worst

Staff was friendly and helpful, rooms were dated and beds were soft / worn

Overpriced.

Great staff, and comfortable room

Great customer service by staff

No screen on window. Stained carpet, stained bed sheets, pubic hairs along bathtub. Just gross

We arrived late on the ferry (12am) and there was extra staff on hand to check in guests so everyone could get into their rooms asap. Staff were pleasant and kind. The continental breakfast was good and the restaurant in the hotel, Sonbadas Steak House, was excellent.

we booked this room in dec. 2023 as part of a long trip. it was for a king bed for 2 nights after a long derived of the day. upon checking in which started off fine, we went to the room on the 3rd floor, which had 2 queen beds. back to the front desk showing reservation for king bed. she checked her records and yes we did reserve the king and they must had made a mistake. so she goes looking for a king bed which she didn't think they had any left but found one on the first floor at end of the hallway of 28 rooms. open the door and it is 72 degrees, no air cond. or fan. back to the desk and ask for a fan sorry we do not have any left! (as she eats her salad and talks on the phone. i mention that i saw one in the first room and ask if i can have that one. she goes i can give you a key if you want to go and get it. so off i go and we have a fan. get to the room and greeted with a 2 foot stain on the run right inside the door, a window that is tough to open with a screw lock, then no screen on it. great view to the dumpster right outside and a dump next to it. bathroom floor had marks all over it with couple of holes in flooring tile. couch pillows splitting on the seams, knobs broken off of the cabinets. this is the dump room of the hotel for sure. talked to house keeping in a.m. very nice lady. she says there is a fan in the room behind the couch but not cage around blade but she has plenty in storage! sure enough she did. rumored renovation in fall. dump now!

The room was okay except for limited space in the bathroom to place any item and no air conditioning in the room. The breakfast included with the stay isn't good quality either. One should plan to buy food outside.

friendly staff, good sized room, convenient parking The hotel is just a bit worn. Otherwise, very good for a short stay.

Entire building is in disrepair.

Nice place, clean and good bed. A remodel could be in the future:) No problem and very adequate for a sleep!

The front desk staff was great. They were friendly & efficient. Very thoughtful to give our two bookings connecting rooms. The rooms were very worn & outdated. We lacked a bedside table which the front desk person very quickly fixed for us. They were having a water issue so no drinking water in the hotel… staff provided us with free bottled water which was good. My biggest issue was the filthy bathroom. The toilet was NOT clean (in fact it was really gross). Nasty brown stains on and around the light switch & door knob which we sanitized ourself. Just felt gross after that. Could be a one off. Beds were fairly comfortable & they provided a fan (cause there was no air conditioning. Little bit warm the evenings we were there. Probably not needed most of the year in Rupert.

Stopped in Prince Rupert for a night while waiting to board the ferry in the early morning. Went with the Pacfic Inn because it we were getting in late and just needed a place to rest. Not expecting anything fancy. Travelling with young kids, and the entire third floor (were we we placed) smelt like weed. We did a quick check for BB's. Initially we did not see anything. However, when we woke up we discovered bites on my son. There were also blood stains on our carpet. Felt dirty in the morning and the showers did not function well, ending in a scalding for me and my son. The "smokers lounge" in the parkade was "unique" and even had empty Lucky Lager cans left behind. By the end of my very short stay, we were happy to leave. Not coming back.

It was dirty expensive and terribly outdated. Beds were worn but comfortable.

This property has not been updated in decades! Very old and dirty carpets with stains. Stains on chairs in the room. Terrible shower head, very old curtains that you can see through in places. Windows have black mold in the tracks. Mirror in bathroom is ‘silvering’, in other words should be tossed. Any o e saying this was excellent must be a fake review in my opinion. The rate for this room is way in excess of what we got.

Nice but no AC I know these high temps are unusual but wow Otherwise great