We were charged for parking although your hotels.com stated parking was free. Please refund $18 to my acvount

Great hotel with good views all around. Next door to paid parking. Next door to the war museum and library, with some restaurants and shops nearby. When we were there it was very warm. The whole hotel is glass with only small window openings so the room was very hot. Breakfast was good, a buffet with a good selection. There is no bar but you can get drinks in part of the restaurant.

No soundproofing between bathroom and bedroom. No soundproofing between rooms! No soundproofing in halways.

The hotel itself does not have parking, but there is a parking close by (Park Hall). We hung a ‘Do not disturb’ sign on our door when we went for breakfast, but when we returned we found the door of our room wide open while our luggages were still unpacked - not sure if it was the cleaning staff or the fault of the door itself, but it did make a bad impression

Exceptional jotel, staff simply awesome, very helpful. The receptionist at the front desk was hugely helpful and provided us a great introduction to the city. Drinks in the bar at top of hotel in the evening very memorable AAA

Good hotel in a good location in centre of town near to the museum, bus terminal and shopping centre. Staff were super nice and breakfast was great. Given the high price its a little disappointing for what it was. If you're skiing it's not so close to the cable car. You need to take a bus or walk for 30mins up steep hills. Overall a good hotel. But overpriced with some more cleanliness (I presume the room I had was not used for sometime)

A nice hotel in the heart of town and 100 metres from the War Museum. Reception staff very helpful in solving a few issues we had and gave us an upgrade to a superior room on the 9th floor. From here we had magnificent views over the harbour.

We arrived on Monday night 18th March at 10pm to a very quiet hotel and 1 EXTREMELY RUDE blonde female staff member working at reception who seemed very inconvenienced that we interrupted her conversation with her colleague by us simply arriving. We get to our room which had some missing/broken items. We noticed the bed pillows had next to no support and we wished to watch a movie to wind down before bed so after discovering that there was no way to contact reception from the room phone, I proceeded downstairs to kindly request a couple of extra pillows for the bed and to mention the room shortfalls. The rude staff member immediately said no, she did not think there were spare pillows and didn’t seem to care about the room condition, she said she will check the store room for extra pillows. After 20 minutes waiting near the lift I proceeded to return and ask if she had any luck finding some to which she said “no there is none, I checked the store room and we have no spare and the hotel is fully booked”. I let her know that I was waiting off to the side and that could see she didn’t leave the desk the and was talking to another colleague the whole time. So, no only did she lie about going to check and the hotel being full, she simply couldn’t be bothered and was offended that I called her out for her lying, lack of care and customer service. The hotel will know who this is staff member is working at the time on this date. Please follow this up.

Good accomodation and perfect location. Room is very clean and good comfortable.

Great place. Right next to a bunch of bus stops

The hotel was nice with lots of options in the included breakfast. Narvik seems nice when the weather is good, but there is little to do when your outdoor activities aren’t possible.

Excellent modern hotel. Views from the room on the 11th floor and the bar on the top floor were amazing. Staff were friendly and efficient. Breakfast was well stocked and plentiful.

Front desk staff was pleasant and helpful, as was all other staff. We had a nice room, comfortable bed, great view. Great breakfast served every day. Walking distance to restaurants, shops and train station. Found people in Narvik to be very friendly. A very enjoyable stay.

Great room - spacious and nice view. Bathroom was fabulous and heated! Loved that it had tea making and a small fridge in the room.

Very good hotel in deed. Happy staff, excellent service! Amazing breakfast. Only complain is parking garage. It was hard to get out of there. But that ain't even hotels own parking...

Check in is smooth and staffs are friendly and knowledgeable, highly recommended

Good hotel with nice lobby

Perfectly fine hotel with a great view

I had car troubles and wasn't able to make it to my 1st of 5 nights. They never tried reaching out to me and instead of calling they just sold my room to someone else. Yes, this is in the agreement that if you don't show up the first night they can give it away, but it is very normal for the hotel to call before doing that. Terrible staff, terrible service. Stay away.

It was a good stay

The hotel was fine but the staff is a bit of a problem. 1. We couldn't get into the parking garage because of a fault with its entry system. When I asked about it they told me to call the parking garage operator. Why don't they?? It affects nearly every guest. 2. The waitress at the rooftop bar works very very slowly. Maybe someone with some more enthusiasm would be useful. An ingredient was missing for my cocktail, an ingredient that can be bought from any store. They don't care. 3. At breakfast I remarked to one of the staff that there were no utensils for taking pastries and bread. First they told me I was mistaken then they told me that I should have told them earlier. So, it's my fault? Staff training is necessary.

good

located conveniently near city center.Friendly staff, nice breakfast.

Rooms were on the small side but that is somewhat typical in Norway. Lovely dining area for breakfast. Friendly, helpful staff. Suggest that hotel inform guests ahead of time about parking options as the main entrance to the hotel is a bus stop where you cannot park to check in and it is not clear what your options are.

Excellent meals. Great service.

Excellent customer service at the front desk and also in the restaurant.

Neat place. Hood location.

We stayed here for 3 nights in January. The hotel was very easy to reach from the airport because the airport bus (Flybussen) stopped right outside the hotel. We were able to walk to restaurants within a 2 to 5 minute walk. The hotel staff were extremely helpful and friendly. A buffet breakfast was available daily with a choice of hot and cold, sweet and savoury foods. Our bed was extremely comfortable and spacious and there were comfortable chairs in the room. Our room was on the 13th floor with an excellent view. The bar on the top (16th) floor has an even better view. It is possible to arrange various different trips (dog sledding, snowmobiles, Northern Lights trips) from the Reception area and pick up is also from Reception. We would definitely stay here again if we go back to Narvik.

This a great hotel in the centre of Narvik. Walkable from train station. Great views over the fjord. Lovely sized room. Very clean. Quiet when we stayed. Highly recommend this hotel.

Hotel is centrally located. Parked at the adjacent public parking. Room was modern, clean and had a great view from the 12th floor.

Staffs are very friendly and helpful

Good view