Come twice a year here, the hotel makes you feel at home !

Outstanding! Although the property is impeccable, the staff of the Sofitel is what makes this hotel a wonderful and memorable stay. Hachim at the concierge desk took care to answer all of our queries in detail (and we had many!); Nouredine at the main restaurant remembered our orders and provided top notch service. We will definitely return in the near future.

Fantastic hotel near the Old Town of Marrakech. The rooms were huge and well laid out. The staff were friendly and courteous, and the gardens were a delighted. A beautiful hotel.

Sofitel should be ashamed to have their name on this business. The service needs a full turnover or major training, at the very least. It is a very noisy hotel, including them doing industrial carpet cleaning at 1:30 am. We had to move rooms 3 times and never got a decent night’s sleep. If you have a choice, go elsewhere. You will thank me for it.

Overall, the service was good. However, the rooms were overpriced for an outdated style, very small, and poorly lit. The room quality was not up to par; we actually considered leaving after checking into the hotel.

Was great all around. There was a mix-up with one item on our final bill. It was sorted within moments after i flagged it. Always check your final bill.

The best hotel we’ve ever stayed at. Extremely clean, the food is excellent and the staff is amazing. We’ll be going back in the futur

I have going to Sofitel since 8 years and I could not believe the terrible experience with had me and my son. It used to be a Lovely hotel with great service but I must admit that the level of service has changed a lot! This is definitely not a 5 star level of service! I booked a Junior Suite 6 weeks in advance and specifically requested a beautiful view on the garden and Swimming pool so I can check my son. Instead we had a junior suite very dark, I felt in a cave with view on a concrete roof of the parking. I mediately requested another room. We arrived at 5.30 pm after a long plane journey and my son was looking forward to jump in the pool. Instead it took 2 hours and half to check in o finally placed us in a decent room they charged us 1,500 Dirham extra per night! We were there to relax on holiday but instead we had the laundry service knocking at our door and stepped in directly inside our room without our permission at 8am! And to make sure we were not going back to relax then they called at 8.15 am to explain why they entered our room without permission! This happened also in the evening when I showered before getting ready for dinner and I heard voices in my room. It was the room service checking from inside my room if I needed something ! And just to wrapped up the quality of service: I made sure our luggage and taxi from the hotel (which is 3 times the price of a normal taxi so you would expect high service.) were ready exactly at 4.45 pm to take us to the air

Hotel was nice & good location

The property is quite nice… the arrival is beautiful and after a long trip it was nice to finally arrive home for the next 10 days! The hotel staff is welcoming and hotel smells great all setting a great start to the vacation! The room is pleasantly appointed although it is getting a little dated and will need some refreshing soon! However everything is clean although the rug appears to have a stains it is still ok. We also took the option of including the breakfast buffet with the room! I this trip I booked two rooms … the first few mornings are great with a well organized breakfast room allowing to have breakfast outside on the lanai covered from the hot sun… the breakfast buffet is well set up .. as this room is expressly made for this with orderly breakfast stations and something for every taste! The service is great and very attentive! This unfortunately does not last for our entire stay as the breakfast room is made unavailable to guests as a large group is coming in and headed to the hotel and will now be exclusively using this location! Breakfast for guests is moved to a second level which is clearly not prepared for the breakfast crowd.. interior room is somewhat limited and outside patio is not equipped with only 4 or 6 sun umbrellas leaving most people simply sitting in the direct sun for breakfast… although the staff are trying to make this work the buffet is oddly set up, things are not tidy and tables dirty! Not to the standard of this hotel chain!

Hotel was very nice. Adil greated us at the front desk and was very welcoming, went over the top to make us feel welcome. Only down side was the strange rule of no outside food or drinks - including milk for our 1 year old.

The hotel is in a great location the rooms were spacious and comfortable. There is a good selection at the breakfast buffet the pool and gardens are delightful and the food at the poolside restaurant was excellent. Unfortunately the hotel is let down by the reception staff. I had requested rooms with a view which meant a high floor prior to arrival .We were given ground floor rooms on arrival and had to move the following day. Reception staff did not deal with the request or any request well.Their attitude was haughty and unhelpful.

The hotel was ok but the front desk staff and check in process was horrible. I wouldn’t stay there because of the guest services

The property and services were excellent. I will recommend to family and friends!

Property was expansive with a beautiful garden. Room was clean and had all the essential products for guest. Staff were polite and helpful, but customer service was slow.

One of the nicest hotels in Marrakech. Very classy. Beautiful decor and amenities. No complaints.

Beautiful entrance and decor. Perfum shop by reception gave it a really pleasant scent and our suite was spacious. Staff by the front gate were amazing, helpful and really friendly.

Great Hotel, Fantastic people everywhere from the welcoming valet to Reception and lobby to room services, and breakfast restaurant employees…. Magnificent and warm, extremely helpful a true 5* hotel. Room are beautifully appointed renovated and very well decorated. The service is efficient and very warm. I will be back shortly.

Fantastic! The whole experience and staff was amazing. Thank you Bachkan,Rachida, Ilan,Farah,Hichan,Siad,Ibrahim,Waleed and Zakahria. Sure we will be coming back soon.

Amazing trip, good food and very nice pool

The hotel is amazing.

How does the Chairman of Accor sleep at night knowing that this property represented the best of his group and tries to competes with extraordinary properties in this condition? Marrakech is a top destination with world class hotels, and this is the best he has to offer? Its embarassing.

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Beautiful hotel, Superb cleanliness, lovely staff. I wish to have stayed longer

The property is beautiful, located centrally everything you need is in walking distance. The staff, Wafa especially were super friendly and helpful. Wafa went out of her way to make our stay special because of her we’ll be back!

Best hotel in town, near shopping and a lot of restaurants/cafe’s

The hotel was very nice and luxurious walking in. Check in was very pleasant with tea brought out. The hotel itself is incredibly large with several pools, restaurants, etc. The room was typical of a large hotel. There was a balcony. Unfortunately, ours faced a garden next to a large road, so it was very noisy. There wasnt anything outstanding or unique about the room, but it was clean. The property was nice, as was the staff.

Breakfast and setting were divine. Would def stay here again!

Little bit frayed around the edges but altogether lovely place good location.

Upon arrival we were being pushed into a room upgrade on the old side with butler.. upon viewing & refusing we were made to wait 3 hours for our rooms on the Spa & Lounge side (as per booking)... reception staff seemed extremely put out that we turned down upgrade... We had a suite on the 5th floor with stunning views.. however the cleanliness leaves much to be desired.. they say “yes” to everything but do nothing! Breakfast & staff absolutely wonderful... especially the lovely juice maker gentleman! Big thumbs up for my special order juice! Will I return, I’m afraid not!

Excellent location. Great facilities, pool, gym. Wonderful service

This was a great hotel for our four day stay in Marrakech. The rooms are spacious and clean. The pool was really nice for cooling off during the hot afternoons. The location was great with many sites in walking distance of a short cab ride away.