My wife and I had a great time from a Sunday to Tuesday stay! The hotel host were really helpful and friendly. We had access to their M Lounge and it was very convenient! Great breakfast and dinners, snacks were nice and refreshing and the coffee machines were perfect for all your different preferences! Our room on the 23rd floor windows were clean for a great view of the city! The hotel is right in the middle of down town so we didn’t have to use our car at all the whole time we stayed everything was walking distance and they have a train stop right outside! Great area!! Our only problem with our room was both our nightstand lights kept flickering for some reason and bothering us both so we just kept those off we didn’t feel it was a major issue to bring it to staffs attention but other than that I would and will definitely be coming back to stay here again! Amazing and relaxing experience

Windows were filthy and didn’t like no restaurants or bars open til 5 on the weekends

Great

Nice

Tv wasn’t working and staff seemed unconcerned about it. Also the room was very dusty.

Details were amazing from quality of bedding to shampoo.... fantastic stay! Having live music is a nice added touch to the lobby restaurant, only recommendation is for the music to be 'background' sound level, the singer was a little too loud... everything else was FANTASTIC!

Clean, Comfortable, Convinient

Front Desk check in great!! Parking not great.

Stay was great. The bathroom sink was clogged and did not drain.

Great start

We enjoy our stayed too bad it was only one night so we were not able to use all their amenities.

They have the best mattresses I EVER have slept on. The view from 24th floor was gorgeous. I slept and rested really well. And it's literally annexed to the San Jose Conference Center. Breakfast isn't particularly great though.

Great. Literally 50 feet to the convention center.

It’s clean and efficient hotel.

Perfect!

I really enjoyed my stay!

Stay was very comfortable

I had an amazing time as it was my first time staying in a Marriott hotel. The staff was very friendly and helpful. I love that my room was cleaned daily. It gives me the feel of entering the room for the first time.

The property was under construction while we where there. They offered us no compensation

Great time at the NY party that was thrown at the Marriott. My only complaint was there was no body towels in my room. Only hand and face towels. Had to call down after drying with a small hand towel. I should have checked first.

The housekeeping services were lacking. Room was adequate.

Marriot has always been consistent throughout all our stays. The staff is friendly, the rooms clean, and the parking attendants are awesome. My husband and I grew up in San Jose and come sometimes for date nights and alternate between the old fairmont, now Signia and Marriot but after a few bad parking mishaps with signia, we will only be staying at the Marriot. Signia prioritizes event or other people parking at the hotel rather than guest and the last time we were sent away to park at nearby parking structures and basically had to bribe the parking attendant to let us park in our own hotel. Marriot parking attendants are gold and they remember you. 5 stars. Worth staying for sure. Starbucks in lobby is super convenient.

Valet parking is horrible. Had to wait long time for the car to be brought up

Wife’s 25th Bday weekend, front desk clerk was very courteous and even gave me an Upgrade to my Room due to some confusion . Loved the Junior Suit

Check in was amazing. The lady that checked me in was really nice and helpful.

Perfect for our cheer competition.

Staff was great - hotel was clean. No room service - which was inconvenient since my son was sick. The TV remote was broken - and the camera scan system that they wanted you to use also did not work. The staff did bring a remote that worked better. The hotel food was sub-par. And they keep showing you on the tv the fancy Marriot BONVOY commercial - which when staying in downtown San Jose at an 'okay" Marriott seemed a bit over the top. Fine hotel but just a bit nicer of a Hampton Inn.

Only item I would say - very small thing - pillows are very flat. My husband and I had a hard time sleeping with them.

Clean rooms and comfy beds

The room needs updating. The carpet is very old. The amenities are almost non existent. The staff is very busy and not very helpful.

i had a death in the family and had to leave the day before and was denied a refund.

Very close to everything- appreciated being able to walk!