Tried to see if early checkin was available, no big deal if it wasn’t, but was looked at like I was stupid by an employee named Tonya for even asking. The third day of my stay my debit card was trying to be charged for the stay when I know I used a credit card. Since I did not authorize this my bank flagged it as fraud and I had to cancel that card and now deal with a replacement. That same day I was being charged on my credit card, which I wanted to use, but it was for a different amount than I was charged on the first day. I went to the front desk to figure this out and was understandably a bit heated. Luckily I dealt with a different employee who was very nice and said her manager would help once he was back. During this exchange, once again Tonya popped up. She told me to “lower my tone” because she was checking in a guest. I was not screaming by any means and this only irritated me more given the situation I was in with my credit/debit card. Once I figured out the card situation I unfortunately had to interact with Tonya again. I noticed 2 full shampoos were left in my room even though I had the privacy sign on. When I gave them back and asked why someone went into a room with a sign she said it was a “miscommunication” and “what would you like me to do about it?” Yet another Tonya interaction on my last night. I called for toilet paper and she said sure, walk down to get it. Walk down to the lobby in my pjs? Horrible employee! Almost ruined my vacation!

The room was not cleaned daily. I had to go to the front desk to request the room be cleaned and made up. They said the service was every other day but that information was not conveyed

Great room, however we booked a king room months ago and that is not what we got. We were told after discovering this that it’s extended stay so if a corporate tenant extends theres nothing they can do. Staff was so nice and great breakfast. Very clean.

The air conditioner was not able to cool the room. We had the temperature set to 69 degrees around 3pm and it stayed 77 degrees in the room for more than 3 hours. It was 98 degrees outside with 30% humidity so the AC struggled. Fortunately we brought our own fans and it was tolerable. I have had the same issue with this specific hotel at other locations

Motel physical facilities were very clean, instructions available for using the in-room facilities were non-existent. Vehicle parking area was clean and well lit. However my vehicle received damage from thieves looking for, but not finding anything of value to steal.

Although well maintained, it seemed a little tired, especially the lobby/entry area. The room was nice and spacious and very adequate. I wish there had been more parking but we arrived late so had to park quite a way from our room.

Amazing staff

Not the greatest parking but great hotel