Great

Great hotel. Beautiful grounds. Comfortable rooms. The pool area is inviting. Big patio with each room. They give fruit platters between 3 and 4 everyday. Great breakfast with many choices of bread. Only downside is that it is not on the beach ant there is no good restaurant within walking distance, except the hotel’s. Also, the A/C can’t be set lower than 20 Celsius.

amazing hotel and beautiful property with a lot of dining options. All amazing. Highly recommended!

gramped great idea but surrounded by major loud music not right

Great stay. Lovely pool. Great breads at breakfast. Close to the sea. Quiet. Beautiful room. Really nice.

The property is very high quality.

These area inconvenient

One of the best hotel we have stayed at the service and facilities were excellent

A beautiful hotel with a great pool and other facilities (gym and spa). Breakfast was great with lots of options. The free shuttle bus to the beach clubs was also brilliant. Great service and really friendly staff. I’d definitely recommend.

Great service!

We loved everything about this property! 5 stars all around. Definitely will be back

Great staff and service

We only stayed one night, and wish we would’ve stayed longer. The staff was so nice, the hotel and room were beautiful. The breakfast was really good too. I highly recommend if you’re in Phuket.

A beautiful place to stay, exceeding our expectations. Staff were extremely helpful and kind, we felt very looked after. Short walk to a beautiful beach, and the pool at the hotel is wonderful. Felt safe in the area with lots of options for amazing food. Couldn’t recommend more!

Excellent and rich breakfast and surprisingly great food by the pool . Beautiful pool for swimming. Large, impressive and spacious rooms.

Excellent customer service, friendly staff and management, excellent fitness center, outstanding pool, diverse breakfast buffet, more sunbeds at the pool would have been nice

The best of the best

The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages). Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.

Surprised that the hotel did not provide lunch or dinner in the restaurant - it was breakfast only. Lunch you could get at the pool bar, dinner was room service or a minibus shuttle to a restaurant that the Hotel had a partnership with.

Good hotel not worth the price

Great experience overall

The hotel is very dirty and noisy

Everything was excellent about our stay! However, it could use a real bar! There's only one small one in the restaurant that's adjacent to the property.

Stunning hotel, we were upgraded to thee most fabulous room. Staff were just amazing and Bank who looked after us was just so amazing. The breakfast was delicious, fresh served mango on tap was my favourite as they dont taste like this at home. Cannot wait to go back.

Really good location and very good hotel witj good service and amenities.

The staff is so lovely here. The checkin process is very thorough and the app is super helpful for room service and scheduling housekeeping. Breakfast is varied and delicious. The pool area is wonderful for lounging but dated with tiles loose in the pool, boards rotting on the deck and sand in the pool.

Twinpalms was a beautiful resort. The staff was friendly which was very appreciated after 17 hours of traveling. The breakfast is amazing and we had an early 7am excursion one day where we would miss the breakfast buffet (it opens at 7am) and the staff made us a breakfast box by 6:30am. It was very thoughtful. The rooms were nice and clean. The pool was nice. I am a VIP member with Expedia and I didnt get a room upgrade because they werent available, that would be my only complaint. I would stay here again.

After a horrible experience with Expedia customer service, I was so happy to have gotten the chance to stay at Twin Palms Resort the staff is so amazing. They are friendly, they are very attentive as well. The manager here is amazing!! We had a roof leak and he moved us rooms and was awesome about it. It was also the rainiest week they had seen so I don’t hold that against them. When I return to Phuket I will be staying at Surin Beach Twin Palms Resort. If you plan on visiting Phuket you should stay there with them you will not regret it!

Very friendly staff, all the time pending of everything and willing to help. Gym facilities impressive.. Great room size!!

Quiet and peaceful.

Had an amazing stay at Twin palms, everything was excellent, the facilities were perfect and the staff in particular were so nice. suggest they recommend a couple of small/local things to support the local community and bounce back from covid.

One of the best resorts I’ve stayed at. Service was excellent, and the resort was excellent