Service was great. Had to go get my room key redone every time I used it. Nothing in there didn’t have a defect. Couch was stained, toilet lid was broke, one shower wouldn’t convert into bath, ac nor heat worked, everything had dents, 2 of the 3 tvs in our room was inoperable. Nothing would get fixed or even acknowledged.

I will stay here every time I'm in St. Louis! The staff was SO friendly, and that does a lot. It may not have been the fanciest room I've stayed in, but it was clean, affordable, good location, and everyone was very welcoming and helpful. The pool was nice for the kids to burn some energy, the breakfast was good, and everything was aesthetically appealing as well. The suite was spacious and had more comforts than I even expected. So pleased with our stay!

The staff is nice and that's about the only good thing I can say about this property. Don't let the photos deceive you: this hotel is tired and dated and 10 years overdue for an re-do. Room was unclean at check-in: trash hadn't been taken out which included bags of dirty diapers from a previous guest. When I brought up to the staff they offered a modest discount for our first night only even though we had taken out the trash ourselves and done all of the cleaning. Additionally, mysterious white stains were all over the desk chair as well as weird stains on the carpets. Various drawers were broken in the room and one TV had a broken screen. It would've been nice if someone in that hotel cared to check a room that we paid over $200/night for.

Check-in was smooth and the gentleman that helped us was SO friendly and helpful! Location was perfect for our STL visit. Only here one day/night to visit the city museum and Blues game...both of which were so closeby. Loved our room- plenty of space for 6 of us.

I like the fact that the location was not directly downtown where we had to park in a parking garage. The representatives were nice. Breakfast was good. after a day of rain, the carpet in the bedroom by a bed, under the window got wet so had to get in the bed from one side and move luggage. It would’ve been a big inconvenience to move six people into another room with all of our stuff. The fire alarm went off and we were outside for about an hour or so. No discount for either of those inconveniences. One family member didn’t feel safe after that and wanted to move to another hotel, but we didn’t. Air conditioning was uncomfortable. It either was too cold or not cold enough. Couldn’t set the thermostat to a comfortable temperature. At 12:30 AM, my brother is going downstairs. He turned the corner to go to the elevator. There is a man laying on the floor and two pit bulls- one barked at him. He turned around and went back to the room. I saw the man the next day and his two pit bulls. The sofa sleeper couch was old and uncomfortable. More than likely, we wouldn’t stay there again

It was amazing my friends & I were comfortable we had a great time.

Terrible check in experience. First wrong room, then a room that was already occupied. Las room was ok. TVs are super old and do not really work. No coffee machine in the room. They told us to bring one - but they did not. Hotel is very old, they should improve a bite more. Location is ok. Overall: too expensive for the value.

The rooms are large and well-appointed. Thr common areas are in good shape, but the room shows wear,