Great stay!

Security is great

Parking in street

The beds were comfortable. The room was not clean. Food under the bed and a pop can behind the curtains. The windows had handprints all over them! Torn carpets and stained carpet. Frayed furniture.

Nice big room that slept 6

Staff never disclosed that we needed a day notice to have a room cleaned.

The staff was very unfriendly. Specifically the guy working the night shift who had a long blonde hair. He was not very accommodating and willing to listen to our complaint about the harsh chemicals used to clean our room. We had two little kids who both had irritated skin and burning eyes due to the harsh chemicals used in our room. All of us were coughing throughout the night. Would not recommend anyone to stay here.

It’s was a pretty well priced place and good accommodations.

The hotel and staff were top rate, but the homeless population lurking around outside were a bit concerning.

Hotel staff were nice. Appreciated the presence of security. No problem with the room. Loved the type of soap and shampoo available. Sulfate free, etc. Room quiet and comfortable. Hotel overall appeared clean. Breakfast was ok. Didn't like limited parking. Hotel was close to several attractions.

Was good other than homeless people hanging around the hotel

Great hotel. Located close to everything. The downside is the large amoint of homeless population just outside hotel. Everything is locked down. My sister went into stairwell from pool to take a call, she got locked in stairwell. Had to wait until we were out of pool to come get her.

Clean good size for the price

The room was spacious and beautifully appointed. The check-in process was swift and greatly appreciated, as we arrived exhausted after a long journey. The food was plentiful and of good quality. The only initial concern we had was with the garage, as we were unsure of the location, but ultimately, we encountered no issues.

Close to Amtrak station

I like the layout of the room, the functional areas are clearly separated, and the furniture design is also very novel.

Pretty decent. The neighborhood around it can be sketchy at times, but it's much better than it used to be, and I expect it will continue to improve with further gentrification. Staff were all extremely helpful and courteous. Absolutely no outstanding negative incidents over the course of my two week stay.

Thw hot tub is broken and hazardous. I had my handicapped daughter with me and she wanted to keep trying to go into it and there was no barricade to keep kids out. My cabinets had dead bugs in them, the one above the fridge was the worst one.

Big disappointment is the morning breakfast. They don’t refill their food and coffee stations. It leaves a bad experience for the place. We booked this place because they advertised breakfast but unfortunately the expectations were not meant. This was a common feeling with the other guests. I would not recommend this place.

Comfortable and quiet. Nationwide software issue upon arrival and was handled well by staff. Resolved the next day. Walkable to shops and restaurants

We had a judge room, with nice kitchen, fully furnished. They respected our request for a quiet room. There were no problem with a parking. All stey was very comfortable.

While we fully understanding that even technology has faults and there is little that can be done by this, when we checked in the key pass machine was down. The Hotel was understaffed and due to the need to have someone escort each individual to their room, the front desk and door were unmanned. The area outside the hotel is not safe, but people were left waiting in the vestibule for someone from the front desk to let them in. Because it could take over 15 minutes to have someone available to escort you to the room, you were basically just left to hide in your room the entire first night. We did not get keys until the following morning. We could not use pool due to key issues. There are limited areas to eat in a safe walking distance. The 7 a.m. breakfast on Saturday made it impossible to take advantage of due to the fact we were there for a sports tournament and had to be at the RAC at 7. Why on earth would you make Saturday a later day. I have never stayed in a hotel in any large city where breakfast is not until 7. This was silly. Also, perhaps no dogs in the dining area. Again, staff was great, but there should have been some kind of compensation for the serious inconvenience of not having free access to our rooms and inability to use the amenities due to key access.

Loved the property especially the fact that you needed the card key to enter the building and use the elevator. No hot cocoa though since I don’t drink coffee bit the breakfast was amazing

The staff was friendly even with the air port shut down they understood and was very nice

Room was great but king sized bed was hard and made it difficult to sleep. I ended up sleeping on top of one of the pillows.

Good, quite well located, easy free parking around. Free american style breakfast, pool on the 4th floor. Good choice in this area.

The hotel itself was lovely. The employees were great and helped. We were exhausted. Did contactless check in and out. It was nice. The area around it was sketchy.... lots of homeless people. We just wanted something near the airport. My kids wantes to run down and walk the dog but my husband said he saw 2 men fighting and yelling at each other. I guess hindsight, its what you get downtown. I was tired and not thinking. Woukd i book again? No. I was uncomfortable in the neighborhood, but the hotel was great. Had to pay extra for parking

Loved it

Hot Tub was not working. Left an item at hotel, called daily for 3 days! Each time was told something different and someone will call back. We received NO calls back at ALL. Luckily when we were on our way back home we were going in a similar direction so we stopped by and picked it up. That is terrible that you can not even call to get an answer about a lost item and had to take up time daily to call and never have a resolution!

Close to entertainment district

The hotel is really quiet and peaceful.

My family was returning home after a week of camping in Yellowstone and I had a lot of expensive gear attached to the roof of my vehicle preventing me from parking in the parking structure. After the police warned me that this might get stolen, Moana working at the front desk, offered to allow me to park right by the front door in the loading area overnight. As a result, we had no issues whatsoever and we’re very very grateful for her help!