Old furniture and upholstery with many stains on carpeted floor. A/C wasn't working well and the room was very hot. Staff are not hospitable.. the only positive point is location.

i like the services and the staff. Everything was very good.

The staff wasn’t very friendly. Not unkind or rude, just not friendly. We were disappointed upon arrival as we had requested adjoined rooms or at least rooms near each other when we made the reservation. We were given rooms on different floors. I had also called the day before to confirm and they said it would be possible. So that was a disappointment for our family.

Would stay here again!

This hotel was in the perfect location. So close to restaurants and Bars within a few minutes walk. Would definitely book again

Good location and good service. Breakfast is very fresh and good. The cleaness was just okay.

This is our second stay and we love the central location. The staff is great and the breakfast is good. The pool could be better.

Perfect location. Surprising there's no one to help w luggage.

All is ok

Air conditioning was poor.

Clean and quiet room very close to the city centre. We have absolutely no complaints.

Lovely location, but the bedroom, bathroom is tiny… one more thing to note the mini bar checker came early in the morning without knocking to enter the room to check the bar very strange.

The toilets had no sink to wash hands

Friendly, knowledgeable staff

Great location, fantastic breakfast, courteous service!

It was very convenient to meet tour company puck up point where is 5 min walk.

We stayed intially in the junior suite which was spacious, quite stylish and included a free mini bar. Our initial room had shown as being cleaned on the hotel system but in fact it hadnt but we were moved swiftly and compensated with complimentary drinks by a very efficient and pleasant member of staff. Due to availability we subsequently stayed in an executive room on the top floor. It has a more restricted free mini bar and a large smart tv and was quiet but felt a little more cramped as were spoiled by the suite. the hotel is in a superb central location close to the Old Town but in a quieter area close to cafes and convenience stores and the common areas including the bar are impressive and contemporary

The only thing to be inproved is the restaurant big time. Especially the service, it was awful ........ there were only two waiters, one had a good service and was properly dressed as a waiter. The other one had a tshirt and jeans - he also appears to be the boss, this person had no skills for service, he even threw the dishes with our food, and left ..... the menu was also poor. Do NOT order the club sanwich. That dish has nothing about a club sanwich. It is more like a chicken breast sandwich. This hotel have to improve big time the service of the restaurant.

Clean, spacious rooms, excellent breakfast, located in the heart of Bucharest! Will return!

Everything

The locker room was left open and we could walk in to collect our bags without anyone checking our tickets or which bags we collected; very unsafe!

Great hotel: good and convenient location, comfortable and quiet rooms, very friendly staff. The quality of the Wifi network could be upgraded / improved.

While we would likely stay here again because of the great location and a few other factors, the poor hospitality when we checked in and the lack of assistance when we needed some information about where to go after I had been injured (not at the hotel) was off-putting. It makes the hotel come off like a no-frills airline, when the price and the location indicate that the level of service should be at least mid-range. As others have mentioned, the lighting in the bathroom is very poor, and the strange arrangement of having the WC around the corner from the rest of the bathroom is not just odd but inconvenient. Adding a washing-up sink to the WC would make all the difference. The housekeeping staff was great, providing extra towels when requested, making up the room early each day, and bringing me a wonderful sack of ice for the aforementioned injury. The room was always tidy and they were pleasant in the hallways. Overall, good, but don't expect a top-notch experience.

Great hotel whereby you can walk to everything! Staff was very helpful!

Perfect location, helpful staff and very good breakfast

Great location.

Hotel room little dated and beds not the comfiest but nothing to complain about Pool isn't a full size for lengths but kids enjoyed it

Property centrally located, easy walk everywhere. I was refused an early check-in without an extra fee. For the price and number of stars room was very weird. Toilet was separate but no sink to wash your hands. No toiletries except soap and shampoo, expecting more from a 4* hotel. Restaurant had basic bland food. Not one Romanian dish on the menu.

Hotel is good but pricey for what it is! Great location , has parking, and a 6/10 breakfast ! Not bad !

Fantastic stay as normal at the Novotel. Breakfast experience could be improved with possibly a hotplate station where they make fresh eggs/ omelettes and pancakes. Not always a choice for everyone.

The rooms were comfortable, just the bathroom had some old mould in the shower and lime scale in the toilet. Staff were kind and helpful apart of the co-ordinator lady in the breakfast who interrupted my meal in a very rude away saying I have to move as that table was for a group. No sign in the table (it was put on after I left) and my husband and I left the breakfast and the table was still empty. It was on 28/11 and unfortunately I couldn't get her name to report her. She doesn't fit with hotel.

The hotel was lovely and the breakfast was outstanding. The location was perfect to walk to the old town, restaurants and shops. The only thing I did not like was the cost of the rooms - they are very very expensive for Bucharest and felt like I was overcharged for a nice but basic room.