Staff were very friendly and attentive. Property location was beautiful. Rooms were very large as described. Beach and pool were well maintained, beautiful.

Stayed 5 nights at property. Beautiful beach and sunsets! Pool and outside areas are very well kept. Hotel looks just like the pictures! Staff is extremely friendly and polite. The only area the hotel didn’t meet my expectations was in the food. Breakfast is okay… same exact breakfast every day. A couple of days fruit tasted funny… I dinned once at hotel, did not enjoyed the buffet. On the bright side, great restaurants within 20 to 25 minutes driving distance. Overall, I enjoyed my stayed. As I said, food wasn’t great, but everything else and everyone in the hotel were excellent!

The Beach was amazing!

This hotel exceeded my expectations in every way. It was the type of hotel experience one wants on vacation. When you see the pictures of this place on the App/website a daydream about your upcoming vacation, the reality is way beyond what you can imagine. The grounds are well kept, the view of the ocean and the surrounding landscape are amazing. It is a great sanctuary and base camp for adventures on the island. 20 minutes from Ponta Delgada, 25 minutes from Furnas, 30 minutes from Ribeira Grande, and roughly 60 minutes from Sete Cidades. Breakfast was great, they had everything. Spa, gym, rentals, and a nice cocktail bar. I can’t wait to come back.

the bartenders were soooo nice!

Great spot to relax and easy access to explore the island! More food options would be nice, but close to villages and restaurants!! Beautiful sunsets!!!

Nice hotel. Brilliant staff. Will return.

This is the one with right price and good services. Near the ocean, not close to the city area. Highly recommended!

This is an excellent hotel. We were upgraded to a junior suite which was roomy and well laid out. The bathroom was the best hotel bathroom I've seen in decades -- enough counter space, 2 sinks, things arranged in sensible ways (I'm convinced that most hotel bathroom designers have never stayed in a hotel!). The breakfast buffet is excellent with something for everyone (except no chocolate sprinkes for the Dutch). Make sure your rate includes breakfast. The staff were friendly and helpful. The towel system means availability of towels for the beach or the hot pools. The grounds are pleasant -- we saw the uniquely Azorean daylight bat flying out near the tennis court. The beach is very close. As others have commented, the location is isolated and you will need a car, but it is quite central on the island.

Very friendly and accomodating.

very nice property, great value.

It’s nice and quiet, away from hustle bustle of the city. Close to beach and nature

Quiet cosy, comfy and relaxing

It was an amazing stay! We had a nice corner room 317, the view was breath taking. I would say it was the best one so far. The food in the restaurant was delicious and service by everyone in the hotel was impeccable. We will definitely be back next year!!

It was absolutely fabulous!! Rooms, staff, location, views!! Only thing I didn’t like was the restaurant food in the evening. Just ok. Other than that. Great! A

Staff was amazing. Nothing that we didnt like.

This is a very nice place to stay - huge rooms, beautiful views of a black sand beach and turquoise water - we fell asleep to the sound of the waves crashing every night. The staff are super friendly and helpful!! Breakfast was included and there was always something one could find to eat. The coffee seems to contain chocolate - not great, but we took it as a peculiarity and went with it. We never ate lunch or dinner there. Dinner was always a buffet style and reviews hadn’t been great. We like to have vinho with dinner thus don’t want to drive - the beach bar a short walk away served us well - basic food and drink, but very affordable and hit the spot for a couple of nights. Very good restaurants are 5-10 minutes drive away (Casa do Abel is highly recommended with a reservation!) The pool area is lovely and has its own bar too. The grounds were immaculate. I found this hotel to be very peaceful. This hotel is a beach resort which harkens back to the past. I loved the feel, and would most definitely go back myself, however, if you happen to be someone with mold/dust allergies, I’d be hesitant to stay as there is carpet everywhere. Carpet that has been there awhile…replacing this would be a huge step forward for the hotel. The beach was one of the most beautiful we saw in the azores…big waves, excellent surfing, but lots of people going into the very warm water. We found this hotel a great spot from which to visit the island.

It’s in a nice place and beautiful grounds. Rooms are spacious and nice size balcony’s.

Everyone was very friendly and helpful. The property was always clean. The location was beautiful. This resort far exceeded our expectations!

I thought the property was beautifully situated with a beautiful view of the ocean and hillsides. The entire hotel is nicely appointed. We loved our room and the view from the balcony. The staff were delightful though I thought that the cooking facilities at breakfast were not adequate. They need a proper cooking service for omelettes etc and more than one cook!

Beautiful location

The outdated hotel with the non existent service. All staff is nice- but 0 help/ in my case. Nice big rooms with amazing view but rurally outdated- dirty carpets. Scratched walls. No toiletries except of body wash. The pool should bd heated- too cold even at the end of June. Breakfast buffet is ok but the sand for 7 days. Pool bar is good- when there is anybody there to take ur order. The area is very convenient if h have a car

Hotel located in quiet spot next to a great beach. Easy drive to areas of interest. Wonderful place to relax and enjoy the beauty of the island.

Nice people, clean hotel, noisy dogs in the area.

Great place to stay. The staff is very friendly, the rooms are spacious and clean. The food is good. The view from the hotel is beautiful. It is very calm and quiet.

Our stay at the Pestana was outstanding. The room was huge, super clean and just perfect for our stay. The breakfast was absolutely delicious every single morning. Everyone who was working made us feel welcome, answered our questions, and just was overall so nice. HIGHLY recommend this hotel!

Beautiful location, spacious rooms, great staff

This property located in the Haven on the earth. Oceanview, botanical garden, waking distance to the beach.

Fantastic location .tired hotel.When asked for a bottle of water as no drinks in fridge was directed to the bar. Think it should close in Winter months ,a bit like the film The Shining .Dissappointed

Large, spacious room, great ocean and garden views. the ocean crashing under our window! Good breakfast, beautiful gardens and landscape, large lobby, amazing value for money.

Nice beach front resort hotel with large outdoor pool and pool bar. Restaurant on-site.

Loved the pool and ocean view. Our sea view suite was beautiful. Only suggestion, new mattresses. We found them very hard.