I paid for my room online but I was still charged an extra $100 at check in. Also, I informed the clerk at the front desk that there was no remote control for the TV in my room I never received one

The property was clean and in a good area. We felt safe, the prices were affordable and it was in a convenient location.

I went to the pool/fitness center.....They had two treadmills that didn't work...A bike that didn't have straps for your feet and two ellipticals that also both didn't work. They had connections for OLD ipods so they have been there for a while. These were the ONLY machines they had and literally none of them were able to be used! In addition...both nights of my stay did not have TV and no one seemed very concerned about it!

The staff were friendly enough and helped accommodate staying in the same room when my plans changed and needed to stay another night. My issue was with the amenities not being available. The television, bathtub, and Wi-Fi were out of order.

Everything was great except that the cable service was out for the whole weekend.

Great

The room had not been fully supplied and the desk clerk would not arrange for the supplies that were left out to be restocked. She seemed like that was asking to much until she weekend off duty and we got it fixed the next morning.

Very nice and sweet staff, the one and only thing i didnt like was the pool are was small and it was constantly packed with teens and children but all and all it was very clean and well put together!!

Did love the staff very helpful. On site restaurant had a great bar and food.

Overall great experience .

When we pulled the cover back the sheets had a black spot like a poo stain on them. There were people all around outside smoking Marijuana and many unsavory characters hanging around. It didnt smell very clean and there was no coffee or condiments available in the room.

I was in-town on business for a few days. After flying all day, excited to get to my hotel . But i was meant at the front desk check-in by this lady that had the nastiest altitude ever. I feel like if you don't like your job maybe you need to find another one. Hotel industry is supposed to be Hospitable. When i vist Memphis again i will not be staying at this location.

The front desk woman is terrible. Rude, unhelpful and lazy (we’ll get to that). Arrived and no greeting. Just name, license and credit card. Went to our room. TV doesn’t work. I go back down and ask for help. I’ll send the maintenance guy when he gets here. Ok. Any idea when that is? No. Can you guess. 5:00, 5:30? I don’t know (and body language says I don’t care). Ok. Go back to room. No blankets and sheets for pull out couch in room. Go back down to get them. Half an hour later toilet backs up. Go back down. Can you have the toilet fixed. No. Ma’am (I’m a guy. Clearly I am a guy), I can’t fix the toilet. Would you like a new room? Let’s see, room without a toilet or new room??? Ok, new room. Bring all your things down here and I’ll give you a new room. What? I can’t move them out of the room to the hall way while you get us a new room (husband, wife and four kids and all our stuff). No, everything has to come back to the front desk before I can give you a new room. Hotel policy. Ok, whatever, not gonna fight it. Bring our stuff down. New room, (same Hall way five doors down). Drag all our stuff and family back up to the third floor. Get new room. Bathroom fan doesn’t work but it’s one night. We endure. Meanwhile, working down stairs that night. Hispanic guy comes in looking for a room for two night. Asks same front desk lady if they have any. She tells him to look online. Asks her if she can look. She then suggests that he try the hotel next door it might suit him better...

Some of the furniture was really beat up and needed replacement in room 405. It was clean. The staff wasn’t overally friendly!

A man said we needed to give him5 or 10 dollars for holding the door open for us. He was serious. Not an employee. No soap in the shower jel bottle.

The shower is not powerful. After a long day love a good hot shower and i was very disappointed

Front desk lady was rude, unprofessional, unhelpful and should be fired. Even tried to persuade another customer to stay at a different hotel while we were there.

A good hotel, possibly one of the best I've stayed at.

The establishment was very clean, the staff was friendly and accommodating, the meal service was great, and the price was affordable and budget friendly.

Everything was good except they had no one to bring up extra sheets and blankets for our pullout bed so we had to get it ourselves . That was a bit annoying .

Hitel was exceptional. Very clean with excellent amenities. Breakfast was awesome, chicken, eggs, waffles, biscuits, etc. Staff were super friendly. We would definitely stay here again.

Stayed 3 nights. The shower pressure was horrible. Notified the front desk asked for a new room. She said she will update us aftrr 3:30. It was 6 pm when I went for the second time about the shower pressure. Maintenence came to the room he stated he would return he never did. I should not have to become a nuisance in order to have my room issues resolved. No follow up from the front desk. 3 night stay and the shower made this stay not worth returning and the lack of follow up from the staff.

The outlet was not connected to the wall it was just hanging out with the lamp connected to it . This is a hugee fire hazard.The pull out sofa bed was incredibly disgusting. Area was a little sketchy.

Super friendly

Vehicle was vandalized..no manager on duty.. called and was told to call back Thursday

There was a smell of marijuana that was so strong when I returned to my room on the second day I had to move rooms. All my clothes smelled of marijuana.

excellent staff, parking, dining, and shopping in the area

Employees are very nice, room was a little dirty and older looking and I couldn’t watch TV the two days I was there due to no internet but I really didn’t have time to watch much anyway but it would have been nice to have the opportunity.

The front desk lady was nice checking in and the one we had in the morning was Super Nice! The room was nice and clean too! The only reason I’m doing 4 stars overall and 3 for property facilities is because after we had checked in, we got the kids ready for the pool and when we got down there, it was pretty gross - like oil at the top of it or something. But that’s our only complaint, the pool was just not up to par for what I would have imagined for a Sheraton.

The food and drinks wasn’t with room

We stayed for one night only. Check in was easy and stuff was friendly. Even though property needs upgrades, facilities and room was clean. Plenty room to park

I loved the staff the most very professional house keeping could have been better I had old eyelashes on my floor and bed but