One of the best hotels and locations I’ve ever visited

We spent several nights at Lux following 4 nights at a neighbouring hotel as part of our honeymoon. The service was what really let it down the most unfortunately, especially in direct comparison to the other hotel we stayed in, which was exceptional. I was surprised that this is a 5* hotel as the standard of service is more in line with a 4*. At breakfast the staff seem quite hurried and stressed and the wait for a coffee/ hot beverage can take as long as 20-25 mins. In general the staff are not as attentive as they should be and it can take up to 10-15 mins to get served when sat at the bars or on sun loungers. They seem to have quite a few inexperienced staff who are not confident in waiting tables or serving. The Wi-Fi at the hotel is very poor and intermittent, which can get quite frustrating. We were not pre warned about the insect fogging which happens every evening and consists of a very loud machine which pumps plumes of very potent white smoke and chemicals around the buildings. If you are outside enjoying the facilities when this happens you are often caught up in the smoke, which is really unpleasant. On two occasions our room wasn’t cleaned until 5pm, which was quite inconvenient when we needed to use it. There were quite a few issues with smoke/ fire alarms going off in the bars and restaurants, on one occasion the alarm went off 4 times in 10 minutes when we were having drinks. On the last day of our stay the water in our rooms stopped working.

Five star location, nice rooms and good food. Unfortunately service was incredibly bad for a five star hotel. We were without sun beds on a couple of occasions if you are late on arrival at the beach. Your wine was served when dinner is almost over and overall hectic mood from the staff.

Beyond Underwhelming. From disorganisation during check in to poor upkeep of hotel and below average quality of food Lux* Le Morne fails to deliver a luxury experience worthy of the overall setting and price point. As with all Lux* properties there is a lack of ambience and a massive training gap resulting in consistently poor service and lack of interest on behalf of staff to accommodate guests.

Absolutely one of the ultimate experiences in my life. Witn Le Mourne mountain as backdrop trough out your stay and round the corner access to hiking trail to scale Le Mourne with breathtaking views. Swim to bar with the nicest and coolest bar staff imaginable An absolute must do. All eating facilities simplify outstanding.

As I am a gold member of Hotels.com I expected an ugrade as published on the booking confirmation ( If available) No upgrade over the 5 days I suggest that Lux Le Morne and Hotels.com just stop this marketing action as it frustrates customers only. Management didn't care and was never present. Our room weas very old and worn out. The toilett was smelling and a dirty fluid flow from the shower into the toilett. Thai restaurant was good. The Beach restaurant had a good pasta however the duck was nearly not eatable. Location and sea is great.Personal at reception did not care. Check in person was unfriendly and there was no time available to ask anything.

The staff were so pleasant, helpful land efficient. We were just there for 1.5 days but excellent service.

We had a wonderuful stay at Luxe Le Morne for our honeymoon! The location is perfect for a quiet holiday getaway, very peaceful and relaxing. The manager and hotel staff made to sure to make our experience special by surprising us with little gifts in our room (champagne, canapés, cocktails etc), it was a nice touch. The room was lovely, overlooking the beach and we had a great view of the sunset every night! Resort had 3 restaurants to choose from which were all decent with the Kitchen restaurant offering a daily and expansive buffet breakfast, but we were quite disappointed to find out the Japanese restaurant was closed down only when we arrived at the property. The free water sports activities at the hotel were fantastic along with the Lux spa, where we were kindly gifted a free 45min honeymooners massage. We also really enjoyed the movie on the beach our last night where the hotel offered drinks and popcorn. Resort offered other daily specials which all required advance booking (which we were not made aware of until we checked in), so we unfortunately missed out on a lot of the extra fun/romantic things to do at the property. Our only criticism was that because our booking was made through Expedia, nobody from the resort contacted us in advance to inform us about advance bookings required for restaurants, experiences, airport transfers etc (this is what would have really elevated our experience). Overall, Highly recommend this beautiful resort.

It’s was excellent! Going back

Great attention to every detail, very friendly and polite staff, a place that inspires peace, very beautiful the hotel and the beach. A very complete buffet, The spa area is really a place to relax in. The facilities and the wimming pools are amazing. I am already recommending it to my friends here and will surely visit them next year.

Went there for 10 days on honeymoon. Unbelievable setting, pristine beach, food and caring staff. We went all-inclusive and never had a bad meal. Only negative would be there are still a lot of extras you need to pay such as certain restaurants, yoga or HIIT classes on the beach etc which made it quite confusing what was included. Overall, would highly recommend

This resort is truly magical. The staff is very attentive and always went out of their way to make sure we were having a lovely time. The food was also superb! We will definitely visit another Lux property soon

Beautiful resort on an amazing beach. The rooms are wonderful and the staff is friendly, kind and efficient. Ideal spot for a relaxing vacation!

Amazing resort in an idyllic location. Perfect base for exploring the South West of the island. Room and resort was well maintained, very clean and minor issues were fixed quickly and without fuss. The staff were really friendly and welcoming, nothing was too much trouble. Whilst here, we attended the plant based cooking course, with chef Abhishek, which was great fun. It was a great introduction to Mauritian cuisine, and a good chance to meet other guests, as well as learning from a top class teacher. The food in general at the resort was consistently of the highest standard; we enjoyed, in particular, eating at the restaurant East - the Thai food there was some of the best we have ever had. Would definitely recommend a visit to this restaurant for any guests staying here. We also visited the spa, for a couple’s massage, and spa facilities which were lovely.

Beautiful place, professional and friendly staff, cleanliness of the room and excellent customer service

There’s is a lot of bugs everywhere, housekeeping was Disappointing for 5 satr resort

It was more than bad experience

What an absolutely stunning location! Absolutely beautiful! A proper honeymoon location. Room was comfortable and very clean. Mini bar facilities in the room were the best I’ve seen. Beach was pristine. Cocktails at the bar beside the beach were awesome. Staff were mostly really attentive. The only real negative for me: I resent, after paying an arm and a leg to come in the first place, having to pay extra to experience anything other than the main (buffet-style) restaurant. (Food was nice in the restaurant but we experienced nicer in nearby town La Gaulette). But all in all an absolutely beautiful resort.

I bought the best suite to get some privacy. The neighbours place their sunbed less than 2 meters from our terrasse. 3 times I contacted the staff and asked them kindly if they could see to that my neighbours sunbed could be move just a few meters back so I didn't have to share terrasse with them. They all said. Yes we will fix but nothing happened. Besides it upsets me a bid that I have to wear long pants and closed shoes in the restaurants when the allow the girls to show up in bras.

Awesome

We stayed for 6 nights. Restaurant staff exceptional, reception staff helpful. The estate and beach are fantastic, the room was really lovely. My wife is coeliac and the team went out of their way after 1st day to ensure food didn't include Gluten, which was really helpful. The only downside was that with our room on the outer edge of the resort, the wifi didn't work at all. That said the management assured me this will be put right shortly and were not just really polite but gave me both a lte check out and a couples massage as compensation, which was a nice gesture. Estate and food really top quality.

Beautiful location with v friendly staff however training/communication seems to be an issue A lot of useful information was not shared during check in and we were given 3 prices for the special gambas dinner which turned out to be a set menu vs what we assumed was a bbq on the beach In the bar we waited 45 mins before being told that the Niçoise salad we ordered from the menu is no longer on the menu! They apologised and offered our meal for free which was wonderful but it was unclear how this could have happened in the first place Room is beautiful with super comfy bed but let down a little by all the exposed pipe work under the basin in the bathroom which one is forced to stare at when taking a bath Still a v nice hotel though

Nice room, nice hotel facilities. Very good for relaxing. The food at the buffet was very tasty. Sometimes the staff was a bit slow and inattentive - especially compared to other 5 star hotels in Mauritius. I found it a pity that the Thai restaurant had to be paid separately and that only a small discount was granted for half board. Nevertheless, I am happy to give 5 stars for the stay because we liked it very much on the whole. Ps: Digitalise the table for tennis reservations so that there are no double bookings.

5 star is only price per night and scenery (beach, mountain view) everything else are poor 3 stars. This hotel is good for instagramers, influencers or the ones staying for 2 nights and want to take some good pictures. Staying for a week or so will make you crazy. Try and see... Staff - i could write a book. They make you feel like they doing you a favour serving you. Forgetting your orders, food delivery 3 hours after order, bringing drinks after you finish your dinner ..i could go on. Of course there are individuals who are doing an excellent job, but most of them look like they dont want to live on this planet. I have seen many inefficient people in my life, but some waiters are on top of my list from now on. There must be some not so smart people leading staff recruitment at lux. Rooms - designer rooms or whatever they promote it. They look nice, but once you try to sleep there is an AC that sounds like in a cheap 2 star hotel in the middle of Paris. Fixing it? Forget about it. Smell from the A/C? Come and smell it. Junior suite room - avoid it. Events - lux masterminds developed great app for influences where you can see all hotel events etc. . But.. organisation of those events is another story. Staff organising those events either is not interested at all, not showing up to an event or being late is a classic story. Food - it is decent, but after 3 days you get sick of it. The only restaurant with great staff, chefs and food is The Beach.

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Incredible stay. Exceeds expectations. Staff is incredible. We were constantly treated to amazing activities by the resort. (Beach sunset parties, movie nights on the beach, etc)

Beautiful place to stay, Fabulous hotel with friendly & efficient staff, really an excellent holiday

Great service & staff attitude. The lagoon was gravelly and frigid.

Very nice hotel, sometimes service was a bit slow or not there. Have to ask multiple times for the same thing and takes quite long. Food was not best felt very rushed especially during breakfast. Sometimes raw ie French toast and eggs not cooked long enough. However, Hotel is brilliant very calm and relaxing.

Amazing experience, staff were friendly and welcoming at all times. Hotel had a range of facilities. Would definitely visit again.

Amazing resort, we had a great time. Shame the food was not as good as the Lux Gran Gaube but generally still good. Unfortunately our bed had a big dip in it, otherwise rooms were fantastic and the vibe of the hotel is amazing, fully recommend! Boat House staff were super friendly, and the beach / sea directly outside were fantastic.

Amazing resort, we had a great time. Shame the food was not as good as the Lux Gran Gaube but generally still good. Unfortunately our bed had a big dip in it, otherwise rooms were fantastic and the vibe of the hotel is amazing, fully recommend! Boat House staff were super friendly, and the beach / sea directly outside were fantastic.