Loved the place

This property is in a great location! However, I had terrible experience here. Stayed there for two nights with kids. Unfortunately, the property is managed poorly. First, I find a used condom under the cushion of the chair. Second, when I reported it they took 4 hours to come and clean it despite telling them we had kids in the room. Third, the staff responded like she gives a damn and it’s not a big deal. Finally, the cleanliness is very questionable. Every time, I walked in the lobby there was spillage of water or something on the floor that was being cleaned but they were doing it at all the exit points with power cables, tubings etc laying around which made going in and out and moving luggage safely a difficult job. Would Understand if if is once but it was going on for about 6-7 hours.

New manager and it shows! Great staff for morning and evening evening shifts very accommodating very customer service orientated. The pool and hot tub lead a little work as it relates to getting it cleaned otherwise a great stay.

The shower had someone else’s hair on the wall, there was a pad wrapper inside of the cushion of the chair and my son had found it. The room smelt nice but overall cleaniness id give it a 5/10

Our stay was convenient and cost effective.

Clean rooms, dirty pool. Front desk guy wasn’t the friendliest. Just ok place

Nice, modern property. Well kempt. TV didn't work. It was stuck on the hotel advertising channel and the remote only worked to turn the TV on and adjust the volume. We called guest services for help and were told that engineering was off that day and they'd send someone up but there was no guarantee they'd be able to fix it. They never sent anyone. We also called the front desk to ask about how to get ice and they explained there is an ince machine on each floor. The issue is that we didn't have an ice bucket in our room. They said they'd send someone up to bring us one and again, no one came. The property itself is nice but the service is lacking.

This was our 3rd time staying at this property. We always choose this place for a few reasons: it is close to where my family lives and we visit quite often from San Francisco, it is close to good dining, it's in a safe area, and it is pet friendly. The staff makes all of us --- including our fur baby --- feel welcome. The room is always clean and well appointed. Our only complaint during this current stay was the air conditioning unit in our room was very loud - So loud that we cannot hear the television. We had to turn on closed captioning, otherwise we'd have to put the TV on full volume and risk disturbing our neighbors late a night. This won't prevent us from booking at this hotel in the future. The pros definitely outweigh this one small con.

I would have given 5 stars, but, I was in room 126. The bathroom in 126 looked as though it was being worked on. The cocking around the shower was a mess. Otherwise the property was very clean, attractive and friendly staff. And dog friendly.

The option to check in the night before and opt for an earlier arrival was awesome!

The lighting was dim in the room

Overpriced for what hotel had to offer. Rooms are run down, and staff could care less. Overall bad stay

The Staff was really Amazing. Although our room wasn't cleaned the day before we left. Also, there was no chest of drawrs. There was one outsde the room but none in the room.

Could not figure out the air conditioning system

Great location

Great location. Very close to shopping center/food places.

It was clean and quite and easy to find everything

Great!

It was quiet and the rooms Are pretty decent

The room was spacious and the bed was comfortable. I loved the Japanese restaurant withing walking distance !

It was a good and easy stay

The room i originally had the aircon wasn’t working the staff immaculately moved me i to a new room with a better view of the mountains.

Front desk attendants were excellent

I paid in full for my room at reservation. When I got to the hotel the room was not available! The hotel gave it to other guests!! It was a horrible experience to get a room with 2 separate beds. A first floor room smelling like cigarette smoke, noisy with a leaky cooling/heating system. Never go back. Why do I have to become Bonvoy member to be treated well!!! don't know.

Shower head wasn’t tight but besides that everything was just as described

Room was ok, foul odor through out the hotel. Stairwell dirty cigarette butts on 3 rd floor. Door slamming all night made for restless sleep.

Overall Great

The room was nice the only thing is the tub was dirty had a ring around it.

Very clean and comfortable Loved the bar and food available

Terrible customer service specially the front desk including the manager in multiple shift. I got the impression it just the culture. It’s unfortunate since we have stayed at this hotel multiple times in the past 4 yrs. Referred guests and with each visit the service is worse than the last. This will be my last visit.

The check in was okay but it was hair in the shower and on the bed and my allergies flared up due to the dust in the room and when I spoke with someone at the front desk they acted all nonchalant about it

Everything was good.