Everything was amazing, hospitality, location, rooms & amenities! Felt like home!

Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt.

Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay.

One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again.

The property is spectacular and one of the best in Zermatt. Facilities are excellent with a great indoor pool and outdoor jacuzzi. The gym is great. It was an excellent bar which is super popular. Most of all, the service is world class. Staff is amazing. Room were very spacious.

Lovely

Perhaps the most welcoming experience that we have had. Staff is extremely friendly and helpful. Location is very good, walking distance to lifts and to a broad range of restaurants. The pool and jacuzzi have a unique vibe. Highly recommended as a top choice in Zermatt.

One of the best hotels and amazing experience. Highly recommend this hotel and if you visit Zermatt this is a must.

Friendly staff greeted us at train station. Loaded all our luggage and even delivered to the room. Fantastic suite. Breakfast delivered to the room every morning! Bartender makes fantastic cocktails! Several deer came to visit every morning! Will definitely stay again💕😀

Hotel Firefly was the highlight of our trip. Amazing apartment, beautiful views. A short but nice walk into central Zermatt. We loved it! Thank you.

Amazing, they go out of their way to make it feel like home and on vacation at the same time. Great spas pool saunas and jacuzzi. Easy access. Wonderful breakfast. Great bar and game room. Close to the lift. Amazing

We had an AMAZING stay at hotel Firefly. The staff and owners were very accommodating and went out of their way to ensure that all our needs were met. The breakfast was outstanding quality and quantity. The whole hotel including gym, spa and pool were cleaned to a very high standard. We would highly recommend this hotel.

We stayed as a family (with young children), and were very impressed with the hotel! The staff was very friendly and helpful, and the room, as well as the pool/relax area, were beautiful, comfortable, and absolutely spotless.

We stayed as a family (with young children), and were very impressed with the hotel! The staff was very friendly and helpful, and the room, as well as the pool/relax area, were beautiful, comfortable, and absolutely spotless.

Modern good location perfect room if you like modern and new hotels like me you will like it. After that i will stay firefly every time when i will be in zermatt

What an amazing hotel, staff and area. I have Nothing bad to say about the hotel and staff at Firefly... I highly Recommend

One of the best hotels we’ve stayed in EVER! huge space, immaculate attention to detail. Cannot recommend this hotel highly enough. Will definitely be back.

very very good

Switzerland fireflyThis hotel is highly recommend. I loved their service. If theres a six star. I will give them too. First, They can pick up from the train station with a beautiful car. And when you check out they hold the luagge for you and you can go site seeing. After you done, they can deliver your luagge to the train station. Second, the free breakfast is so luxury like a dinner. When they clean up they even fold my clothes and clean my own stuff for me. At last, when we go hiking, they even provide you the hiking backpack. Overall, this is a REALLY SUPER luxury experience for us. We are highly recommended to other.

Switzerland firefly This hotel is highly recommend. I loved their service. If there's a six star. I will give them too. First, They can pick up from the train station with a beautiful car. And when you check out they hold the luagge for you and you can go site seeing. After you done, they can deliver your luagge to the train station. Second, the free breakfast is so luxury like a dinner. When they clean up they even fold my clothes and clean my own stuff for me. At last, when we go hiking, they even provide you the hiking backpack. Overall, this is a REALLY SUPER luxury experience for us. We are highly recommended to other.

Excellent stay!

Loved everything about this hotel!! The rooms are fabulous and the spa area is amazing after a long day hiking or biking. Can’t wait to come back 😁

Loved everything about this hotel!! The rooms are fabulous and the spa area is amazing after a long day hiking or biking. Can’t wait to come back

Wonderful location, accommodations, and even better staff. Well done.

Nice little hotel 5 min from central Zermatt.. friendly staff and Bar personnel.. esp Sylvia the Romanian/Canadian bar tender.. very nice place to stay in Zermatt!

Loved the Spa area. Staff exceptionally helpful and friendly. Great location near gondola.

Our stay at Hotel Firefly was simply amazing. If you’re considering a trip to Zermatt and want to stay somewhere that has everything you need, is clean and well maintained, located in a perfect spot and operated by a team of staff I would now consider friends, look no further. The hotel itself is beautiful with a really fun interior style, lobby bar, games room, and a secure ski room. We found it to be the perfect size too – with just a few floors and 3-4 rooms on each floor we felt like we actually got to know the other hotel guests, making some fun memories at the lobby bar every night. Thank you, Sylvia, (our fellow Torontonian) and Kristyna for serving us very delicious cocktails and wine every night. The post dinner evening bar conversations were something that we looked forward to every night. The reception team was beyond incredible, helping make suggestions and reservations for dinner, last minute spa appointments, as well as providing detailed instructions to find the stops we wanted along the ski hills. A special shout out to Simone who really made us feel at home from the moment we walked in the door, leaving us beautiful flowers and chocolate after our engagement and the ongoing support to make our vacation special. Thanks to Rui for the thoughtful celebratory wine and chocolate. Wishing we could eat the amazing breakfast of local yogurt and jam for breakfast every morning in Toronto. Counting down the days until we can return to Zermatt. Erin & Sylvester

This hotel is absolutely fabulous - the staff are friendly, knowledgeable, and accommodating; the rooms are huge and clean; we had a delicious breakfast served to us in our room every morning; we received free welcome drinks at the hotel bar which were great, etc. This is also a great place to stay if you're planning on skiing - it's a less than 5 min walk down the road to the nearest lift.Do not hesitate - this is the place to stay in Zermatt!

This hotel is absolutely fabulous - the staff are friendly, knowledgeable, and accommodating; the rooms are huge and clean; we had a delicious breakfast served to us in our room every morning; we received free welcome drinks at the hotel bar which were great, etc. This is also a great place to stay if you're planning on skiing - it's a less than 5 min walk down the road to the nearest lift. Do not hesitate - this is the place to stay in Zermatt!

Very nice:) If I go there, I want to stay in Firehouse:) Breakfast was very very wonderful:) And spa facilities, too:)

The staff were very helpful, friendly, and genuinely eager to help. My fiance and I got engaged in Zermatt and the hotel + staff made it a perfect occasion.

What can we say?? Unbelievable Spa, awesome staff, attention to detail and I can go on! We really enjoyed our stay and we wish to come back anytime soon!