Comfortable, traditional inn with excellent service and restaurant. Facilities were clean and up to date. Walking distance to everything in town. Highly recommended.

Comfortable, traditional inn with excellent service and restaurant. Facilities were clean and up to date.Walking distance to everything in town. Highly recommended.

New owners and not ready to open. No service for breakfast( as advertised..gave us a card for a local deli which was overwhelmed ,no room clean up ( dirty linens on floor from last guest,)or towels…told us to go in to the linen room and help,ourselves. Our registration wasn’t in their computer…fortunately we had a copy.I understand that it’s hard to find help but we were completely on our own and had paid over $300. Per night.

They were closed. It was prepaid and when I arrived there was no one on duty. The phone message said it might take 24 - 48 hours before my call would be returned.

They were closed. It was prepaid and when I arrived there was no one on duty. The phone message said it might take 24 - 48 hours before my call would be returned.

The inn is a wonderful and charming grand home in Lenox. The interior has warm furnishings and the staff went out of their way to make us feel welcome. Dinner was outstanding and the wine list had many examples of fine wines from Israel. Breakfast the next morning featured a sumptuous challah french toast souffle.

Owners were on-site , friendly and went out of their way to make our visit comfortable and special

Lovely mansion turned inn with restaurant and bar, although they were not yet in service for the season. Our room was spacious, clean, comfortable and quiet. A great location!

Loved the Inn. The room was very comfortable. We were walking distance to everything we needed. Would definitely stay there again.

Loved the Inn. The room was very comfortable. We were walking distance to everything we needed. Would definitely stay there again.

We were disappointed in the outside appearance of the property. It badly needed painting, and the entry porch was unkempt and unwelcoming. The room itself was also very tired....we appreciate that an historic Inn should retain period features,but decoration should be of a superior quality and kept fresh.The curtains were appalling...just an unlined piece of simple cotton . However the public areas were quite elegant, and breakfast was very good. In short, we would not return having been in far better Inns in Lenox

We were disappointed in the outside appearance of the property. It badly needed painting, and the entry porch was unkempt and unwelcoming.The room itself was also very tired....we appreciate that an historic Inn should retain period features,but decoration should be of a superior quality and kept fresh.The curtains were appalling...just an unlined piece of simple cotton .However the public areas were quite elegant, and breakfast was very good.In short, we would not return having been in far better Inns in Lenox

I was pleased with the cleanliness and accommodations. There was a small refrigerator and coffee maker, as well as a bathrobe and slippers for two. The breakfast was excellent with a variety of choices such as cheese, loaf bread, homemade granola, fruit and yogurt and a hot meal of your choice.

We greeted warmly, the dinners and breakfasts were superb, location is convenient to every thing.

It was the best of what staying at the Inn has to offer. Great owners/hosts who were engaging and interesting. And Michelle's breakfasts were amazing - a great chef indeed and really interesting food.

It was the best of what staying at the Inn has to offer. Great owners/hosts who were engaging and interesting. And Michelles breakfasts were amazing - a great chef indeed and really interesting food.

Wonderful owner/staff. Food could use an upgrade. Very convenient to Lenox downtown.

Wonderful owner/staff. Food could use an upgrade. Very convenient to Lenox downtown.

Friendly staff, beautiful facilities, super food. Wi-Fi weak

Our room was very clean and comfortable. The fireplace was a romantic touch. It was a true romantic experience in the Berkshires.

Our room was very clean and comfortable. The fireplace was a romantic touch.It was a true romantic experience in the Berkshires.

We tried very hard to like this place, but just couldn’t. There were just too many things wrong with it. We love discovering new Inns and B&B’s, and have stayed in a lot of them. We’re not fussy travelers, but when you’re shelling out nearly four hundred a night, one would really hope for a truly amazing stay. This certainly was not. The outside needs a lot of maintenance and updating. See photos. We were put a room directly adjacent to the BAR, but were assured that it was soundproofed. It was NOT. We could hear every conversation and every drink being poured by 6 pm. The room itself from very spacious, with a great gas fireplace. The bathroom also needed updating, and numerous ugly damp spots around the 80’s jacuzzi tub that you couldn’t pay us money to actually bath in. See photos. The housekeeping was some of the worst we’ve ever come across. The bed was barely made, all wrinkled when we arrived back (photos) The female owner has an abrasive demeanor. We asked for recommendations on things to do, and she dismissive. “There’s tons to do around here. Take a look at the flyers on the table”. At breakfast, I asked for a glass of water and was told to get my own from the water cooler in the bar area - a completely separate room. On the plus side: it’s great having a bar right inside the “hotel”. The selection of wines and whiskeys is enormous. The live music was excellent. Would I recommend saying here? In a word - NOPE.

We tried very hard to like this place, but just couldn’t. There were just too many things wrong with it. We love discovering new Inns and B&B’s, and have stayed in a lot of them. We’re not fussy travelers, but when you’re shelling out nearly four hundred a night, one would really hope for a truly amazing stay. This certainly was not. The outside needs a lot of maintenance and updating. See photos.We were put a room directly adjacent to the BAR, but were assured that it was soundproofed. It was NOT. We could hear every conversation and every drink being poured by 6 pm. The room itself from very spacious, with a great gas fireplace. The bathroom also needed updating, and numerous ugly damp spots around the 80’s jacuzzi tub that you couldn’t pay us money to actually bath in. See photos.The housekeeping was some of the worst we’ve ever come across. The bed was barely made, all wrinkled when we arrived back (photos)The female owner has an abrasive demeanor. We asked for recommendations on things to do, and she dismissive. “There’s tons to do around here. Take a look at the flyers on the table”. At breakfast, I asked for a glass of water and was told to get my own from the water cooler in the bar area - a completely separate room. On the plus side: it’s great having a bar right inside the “hotel”. The selection of wines and whiskeys is enormous. The live music was excellent. Would I recommend saying here? In a word - NOPE.

We enjoyed our stay. The staff were friendly and attentive. The food was delicious and Orin, the bartender, was very engaging.

We enjoyed our stay. The staff were friendly and attentive. The food was delicious and Orin, the bartender, was very engaging.

Lovely hotel with lots of classy atmosphere. Delicious complimentary breakfasts. Nightly entertainment varied from excellent to funky. For our own reasons, we brought food with us and didn't eat dinners at the restaurant. We definitely did not appreciate hearing from the owner how disappointed she was that we wouldn't be eating dinner there. The location of the hotel was terrific but Lenox, unfortunately, has seen much better days. The service was attentive. Otherwise, though, this was a very pleasant stay.

We had a lovely time. My favorite part: the breakfast. It was so delicious. The jet tub wasn't as nice as I hoped, and in retrospect i woildnt pay extra for that feature in the future.

We enjoyed our stay. Loved the breakfasts, the music in the evening and the short walk to town We will return!

The owners & staff were great. They made us feel very comfortable. They have done a great job upgrading this former summer house without losing that historic feel.

Just wonderful. I keepers were amazing.

Great location and meals.Service was superb.Loved the names of the rooms and referred to them in my Shakespeare class today.

Everything about our stay at the Gateway Inn in Lenox, MA was more than satisfactory. The one hundred year old building has been refurbished and tastefully decorated in keeping with the original architectural style of the building. The rooms are light, airy and spotless each with it's own updated bath. The beds are comfortable and the linens and spreads are in keeping with an eclectic and homey style. Breakfast was plentiful, varied and delicious as was dinner in the main dining room. The staff were pleasant and helpful as were the inn keepers. We felt like guests in the home of a friend during our stay rather than being in a commercial hotel venue. The inn is conveniently located to the center of town as well as to Tanglewood. We look forward to a return stay in the future.