Our rating is low overall because both Hotel Casa Rústica and Expedia failed to provide exceptional customer service, when, out of our control, our flights were cancelled by the airline and we were unable to check into our hotel on our original arrival date. We missed two nights at this hotel, and both Hotel Case Rustica and Expedia did not offer, or provide, us with a refund or credit. So disappointed by how this situation was handled.

We checked in to the hotel without problem and were shown to our room which was nothing like the pictures of the room I chose online. It was tiny but we weren't that bothered so decided not to make a big deal of it. The property is very pretty and the roof terrace is lovely. After the first night I started to feel quite ill but assumed it was because of the altitude of Antigua. Turns out all the doors, cupboards and windows were covered in mold. We told the front desk and they moved us to a room at their sister hotel without question, we just had to wait until 4pm so they had time to clean a room for us. The hotel they moved us to, Posada San Vicente was very similar but a fair bit bigger. When we got to our room we were amazed to find that this was much more like the room we had supposedly booked online. I think they use the same room pictures for all of their hotels? Anyway the rest of our time at Posada San Vicente was very pleasant. I would recommend just booking a room there in the first place if you can. Save yourself the trouble. They still had a roof terrace and we used the laundry service which was decent. Both hotels are in very good locations.

Lodging not as advertised!!! This is more of a hostel than a hotel. There are beautiful hotels around Antigua for the same price as this not-so-great Casa Rustica. The photos on Expedia were beautiful, they showcased a bright spacious room that looked clean and organized, with a private balcony and private bathroom. The comforters were dirty, and the beds were quite old. The bathroom was indeed private, but you have to walk down the hall and have a key to get into your bathroom. No air conditioning, but there is a fan. The balcony is semi-private, not private, anyone had access to sit right outside your room on the rooftop. The hotel does allow dogs and advertises that, and has 3 rescue dogs that have free rein of the hotel. They did not seem well groomed/clean so hygiene was a concern with them. There is instant coffee available, and a shared kitchen should you choose to cook there. The only redemptive quality of this “hotel” was that a shuttle was requested, and available for us for $16 USD per person to the Guatemala City Airport. But all in all, I feel like I got scammed.

Nice property

It was an okay stay. Beautiful property The fan was broken in the room.

On the site of Expedia it shoes a outside swimming pool and a fantastik terrasse with view on volcanos. Finaly the pool is at another hotel and you have to pay to have access and the terrasse showes only roofs and concrete. Very disapointed of this choice. Also the beds were not confortable and the commun kitchen dirty with old stuff to cook with. I don’t recommand. Unless with a very cheap Price.

Very clean. Very nice staff. Comfortable beds and clean bedding.

A

Absolutely delightful! The staff was friendly and helpful. Great location and loved the rooftop terrace and the views of Antigua and the Volcan de Agua.

Good central location

Great place, wonderful staff. Only complaint is that the bathroom was more like a closet. Really uncomfortable.

This location was affordable and comfortable (not lavish, comfortable). The location just can’t be beat. Extremely central, with lots to do within walking distance. I also booked a connection to the airport and it was safe and easy. My only recommendation would be to please add a hairdresser to the bedrooms (not a top priority, but it would certainly be a plus). I would gladly book again!

There were nice terraces that had great views

The room had no window so the air in it was terrible. Instead there was a ventilation hole in the wall, into the common area, where other guests were cooking and talking loudly til after midnight.

It’s very nice , family and pet friendly , comfortably. The kitchen and fridge are free to use as well which is super convenient, There is however no parking included so you will have to pay the parking officers Q20 each day for the parking pass

The property itself is in ok conditions. Based on location cant expect much. Probably the only issue was a very noisy and loose celling fan. Other than that it was fine.

The hotel requires a major upgrade. Although the bedroom furniture is beautiful, it's oversized and not practical. The bathroom poses significant safety concerns. After returning from a hike, I nearly slipped due to the tile's texture, and the bedroom tiles are constantly wet due to the humidity. Moreover, the shower water temperature alternates between extremely hot and extremely cold, with no middle ground. The sheets as well was not washed properly as the stains were still visible. The coffee is free and realy good. The location is close to the major tourist sites.

Excellent

What a beautiful and relaxing place to stay with easy access to many restaurants And bars.

We stayed in Antigua for 6 nights. The Rustica was a great location. Easy to walk the entire town and get back here as your home base. The rooms are minimal/basic. Which when we travel, the room is for sleeping and getting a nice shower. We spend most of our time exploring. And this place met those needs. Some things to note: this place takes in stray dogs to give them a new home and a second chance. Which I love. But if you’re allergic note that they are free rooming downstairs. I never saw them sleeping on the furniture downstairs. But they did come up every once and awhile to our room to say hi and jumped on the bed once. But once asks to jump down they never did it again. And we did leave our door open to them coming up. So it is on us, that they came into the room. They have coffee all day everyday for free and it is wonderful! The staff comes in everyday and give you fresh towels and changes out the trash liner. As longs as you don’t have the DND sign up. They have 24 hour service at the front desk. Lastly but maybe most important to some, there is NO AIR-CONDITIONING. There is a fan in every room. We opened our small window. But after showering (even on low temp) the room would get very humid and stuffy. So we would leave our room door ajar to get the breeze in from the hallway. Which helped significantly.

All is good

Such a great stay! Really good central location.

Great night sleep, very quiet. Staff were helpful. There’s a couple rooftop terraces, unfortunately there’s no cushions on many chairs and they are not well maintained, with a little effort these would be lovely areas with beautiful views.

Awesome place to stay , super friendly staff. And so close to Antigua Central Park

Nice

Fantastic value for money. We stayed on the 3rd floor room which was incredibly hot. The ceiling fan could use an update or have an extra couple of fans. The view from the rooftop patio was amazing. Could do with an update aswell and make it more inviting to chill and relax up there. The night receptionist was amazing, very friendly and accomodating. All in all a very pleasant stay. If you are wanting luxury then seek other options. Would visit and stay again for sure. Thank you. The dogs are all friendly too :)

Amazing place. Near of all points of interest. Very friendly personal. Specialy the guy that works at night. He was amazing.

The staff was wonderful and even helped my when I had a situation with my tour. It’s a quaint and affordable place to stay. I will return.

Wet clean, staff is very helpful . Dogs are adorable,!

Great

Restroom was not inside the room. And has no parking lot.

it would have been a perfect stay if they have an A/C ..damn its hot in the room. But overall, it's really good, its clean, safe and convenient.