Not good for anyone with a disability, no ground floor rooms, no lift, too many steps up and down, even a high step up to the bathroom. No other room available.

Very poor sleep , bed was too hard , noise into early hours from drunk people screaming shouting beeping horns slamming car doors . No point in having curtains up because they stop zero light coming in the room

Nice room and a very pleasant Pub. Parking was easy and ...free! Had drinks and snacks in the Pub,all of which were good. Nice place for a stop over.

Hotel is ideally located, quality and overall room condition is well below average standards. Shower regulater didn't work, although a late booking, the shower was larger than shower space the fixtures were dated, although some upgrading in some places ongoing. Breakfast was ok and the staff was helpful and friendly. The carpets are well used an tired

Free car park but quite small and tight. Stayed here twice and got a space ok both times. Rooms are small and basic but clean and comfortable. Breakfast was from 7am and was excellent. Staff very friendly.

The Sun was generally tired but clean and staff were polite. Our issue was the nightclub next to the hotel our room overlooked Sun Street were taxis and picks up were happening along with large crowds of rowdy nightclub individuals at one point 50 plus of them right below our room. Noise went on until 2.15am Nightmare night of sleep.

Friendly staff. Very clean room. The bed was very comfortable and the shower was perfect. And half the price per room than the local Premier Inn! All in all a very enjoyable stay.

Me and my parter checked in around 3am then but got advised to call the number on the door and the nightstaff was very kind and helpful upon arrival checked us in no issues. I only booked the hotel because i was under the assumption i could check out at 12pm which was my mistake. We woke up around 11:30am by the manager I'm guessing, repeatedly knocking on the door to which my partner opened the door and said were just getting ready sorry we'll be a few mins. The lady then repeatedly kept knocking to which then i opened the door and said yes we heard you sorry were literally leaving. Then the lady then said were meant to check out at 11 so we're going to be charged for it and that she was going to call the police! I was sooo SHOCKED IN DISBELIEF i replied " sorry " ??? Im still shell-shocked by the attitude she had against us and have also taken it further by letting head office of green to deal with incident that occurred because nobody should have the right to speak to anyone like that. We simply checked in and went straight to sleep within 15-20 mins as we were both shattered. She was an eastern european lady with no professional experience in talking to customers. Highly rude and avoid her at all costs. Im sure head office will certainly take this seriously once reading the email of ordeal we went through. Disgraceful and absolutely appalled by how she conducted herself.

very dirty - run down black mould on shower curtain - etc - no worthy of any stars to be honest

Filthy room, came away with bites either from fleas I guess or bed bugs. Bathroom was very dirty, window ledges dirty, very dusty everywhere. Also noisy.

Lovely staff, great breakfast though they cooked wrong order they were so apologetic we almost felt bad. Checkin staff were great. The hotel is in ancient buildings so don't expect noise insulation, double glazing etc. The room was clean, large and comfortable. Bathroom was bit cramped but clean and good water pressure. Our room was one first floor over hotel entrance. Might have been noisy earlier but we were out till midnight and had no issues. Lovely location in olde worlde town centre. Parking was free and fine, glad we had sat nav to find it, it's down a windy access road. There were about 5 spaces left at 630pm so maybe you would struggle if arriving later. Overall good experience, would stay again but it is a basic not luxury experience.

Beautiful old building but could do with a major refurbishment- carpets and bathrooms are very tired. There was a party going on in the pub the night I stayed, so it was pretty noisy.

The property was very tired and didn’t seem very clean. Everything was fine but seemed like it hadn’t been updated in a long time.

We stay regularly and it us good value for money

Allocated room 9 & the heating didn’t work. Although to be fair there was a plug in radiator, but it wasn’t warm enough. Reallocated room 25. Which was a better room but the toilet wouldn’t flush solid waste away. It was fixed twice but still had issues. The staff were excellent though & offered to fix any complaints.

Nothing like the pictures at all. Very dated, Noisy pipe work throughout the night and paper thin walls.

The room was clean and comfortable albeit in need of some modernisation but this fact wouldn't stop me from staying here again. The staff very excellent as was a very delicious freshly cooked breakfast. Ideal location for the centre of Hitchin.

For £105.00 on a Saturday evening in November this place was ‘pricy’. Considering you can get high quality budget accommodation nowadays for a lot lower price, this place is pushing it for the price. Well located in the heart of Hitchen, close to a 15 car parking allocation and all the shops within Hitchen centre you really are paying for the location. The room was adequate, had a funny smell (damp like) facilities weren’t amazing but ticked a box as available (iron, hair dryer, Tv, kettle, mirror etc. the shower was pretty tight - if your a big bloke you’ll struggle. If I’d of paid £50 for this it would have matched the price. Probably wouldn’t stay again.

Over heated room. Terrible shower. Miserable staff

totally run down, no elevator, no phone in room, bathroom door lock broken, water damage on doors, narrow stairs with no room to carry suitcases

Room was comfortable but needed some refurbishing, especially the bathroom. Friendly staff and good breakfast.

Centrally located within walking distance to shops bars restaurants. Friendly staff

Staff very nice, Room very tired and needing refreshed

We had a poor nights sleep because the fan in the bathroom never went off. We tried to resolve the problem, but couldn’t.

The hotel beds are very comfortable. However,I was charged twice for our stay. I’m still waiting for my enquiry to be dealt with, could not get an answer from the Sun hotel despite numerous attempts

Nice comfy beds, room was a bit dark and needed a new bulb in main light, informed cleaners. Generous with tea and coffee when asked for more. Very helpful.

Nice but dated budget property excellent locstion.

Don't like leaving poor reviews but feel it necessary. The lady who welcomed me at reception was excellent! Problems came with the room, for a large "historic" town centre hotel the room conditions (and the approaches to them) are shocking, furniture old and stained, bathroom condition very poor, mould between tiling, unable to adjust shower head as feeder pipe not long enough, Shower curtain!! bath stained, bath surround a disgrace! Would I eat in a Hotel with rooms like this? Would I feel comfortable recommending this hotel to a friend? Sorry but no.

I have used this hotel many times for business visits. Its location is great. Free parking is great. The building is quirky and old and i like that. Dont mind if windows are bit dodgy or bathrooms bit tired. However i stayed 3 nights this time and there was no housekeeping at all despite the fact i put the sign on door asking them to clean it. No clean mugs left for coffee. The bath was not cleaned and there was no shower. So i couldnt use it after first night as it needed cleaning. There was no wifi in my room at all. The desk staff are nice when they are there. But they really need to address the housekeeping. I stay a few times a year but may now need to look elsewhere.

Very enjoyable stay. We tried to extend but they were booked out. Very helpful staff, including the kitchen who served us we think after time.

Right in the middle of Hitchin. Convenient location to train station and public transport, great spot for local restaurants and pubs. Super clean rooms. There was construction going on outside the building at the time of my stay. So overall cleanliness was great. Very friendly staff. Overall excellent.

A nice friendly place in the centre of the town but let down by poor checks and cleanliness. A filled basin when I arrived. Just why?