This hotel was amazing from the pre arrival communication to check in to every member of the team. The service was amazing, the choice and quality of food was mind blowing, and if you asked for something, every effort was made to ensure it was arranged. We used the spa facilities, again, incredible staff and service. Already looking at booking for next year.

Just perfect for a relaxing family holiday

This place is absolutely massive with something for everyone. We only stayed here for a day and night before flying home. I think we could have occupied ourselves fro longer but maybe not a whole week. Not really our kind of hotel or holiday but we enjoyed it nevertheless. The cornily named "Mega Buffet" really is mega and the food is pretty good considering. Much is included but activities such as kayaking and windsurfing are extra.

Every thing is good but only sand not

Great stay, very good service, immaculate grounds, never felt crowded, loved every moment! Will be back!

We arrived late in the evening. The reception whilst having my reservation were unaware that Expedia had already taken payment; so charged my credit card again and then subsequently cancelled the payment. Too late for dinner so were offerred sandwiches - sandwiches consisted of a tied-looking roll and chips. Breakfast was fine although finding a vacant table was a challenge; similar for dinner. The beach really was a non-event; many people stayed with the pools. All-in all-disappointing - really not our sort of hotel.

I loved the lake homes with swim up swimming pool access. The staff is not customer sevice oriented. We wished to dine at one of the A la carte restaurants, because we had not made a booking until 8pm - we could not dine. We had asked for daily newspapers - we never got them.

Beautiful and Excellent property.

Amazing

Amazing

To start our check in was delayed by over 1 hr because our room was not cleaned in time for the 3pm check in. We had requested a Sea View Room and whilst we had been given an excellent room in one of the Lakeside Villa's it was located at the rear of the Hotel and Sea Glimpse may have been a better description. The hotel provided Golf Buggy transport, which was generally quick and efficient. The following day our room was not made up due to a electrical fault on the door panel that requested not to be disturbed, (I am guessing this is why our room was not ready for us on arrival). After informing reception, this was fixed and room cleaned satisfactorily on the following day. Overall staff at the hotel were not so welcoming and service was slow and given without a smile. (maybe as end of season they had all forgotten their training). Staffing levels appeared ok but the clearing of tables etc. was not as efficient as it could have been. The Champaign and Wine Bar, together with Scotch and Cigar Lounge are a shadow of their former existence. Limited Wine and Scotch on offer and can not even smoke a cigar in the Cigar Lounge...... We tried out the Chinese Restaurant one evening, whilst OK the food arrived cold having been prepared in the main restaurant and travelled to the Chinese Restaurant. not even kept hot on burners that you might expect in traditional Chinese restaurants. Overall excellent hotel that could have done so much better..

To start our check in was delayed by over 1 hr because our room was not cleaned in time for the 3pm check in. We had requested a Sea View Room and whilst we had been given an excellent room in one of the Lakeside Villa's it was located at the rear of the Hotel and Sea Glimpse may have been a better description. The hotel provided Golf Buggy transport, which was generally quick and efficient. The following day our room was not made up due to a electrical fault on the door panel that requested not to be disturbed, (I am guessing this is why our room was not ready for us on arrival). After informing reception, this was fixed and room cleaned satisfactorily on the following day. Overall staff at the hotel were not so welcoming and service was slow and given without a smile. (maybe as end of season they had all forgotten their training). Staffing levels appeared ok but the clearing of tables etc. was not as efficient as it could have been. The Champaign and Wine Bar, together with Scotch and Cigar Lounge are a shadow of their former existence. Limited Wine and Scotch on offer and can not even smoke a cigar in the Cigar Lounge......We tried out the Chinese Restaurant one evening, whilst OK the food arrived cold having been prepared in the main restaurant and travelled to the Chinese Restaurant. not even kept hot on burners that you might expect in traditional Chinese restaurants. Overall excellent hotel that could have done so much better..

Lovely comfortable hotel, clean snd spacious, friendly helpful staff

Lovely comfortable hotel, clean snd spacious, friendly helpful staff

Best vacation ever

Great hotel at a very high standard with fantastic facilities

Great hotel at a very high standard with fantastic facilities

Amazing fabulous 1class

Amazing place. So silent and beautiful. Don’t hasitate.

Amazing place. So silent and beautiful. Don’t hasitate.

Had booked for 6 nights but extended our stay as we were enjoying ourselves so much. The all inclusive is amazing, food is outstanding, service is exceptional and the staff are so well trained with smart uniform standards. I could not recommend the Hilton more highly. We will definitely be back.

Had booked for 6 nights but extended our stay as we were enjoying ourselves so much. The all inclusive is amazing, food is outstanding, service is exceptional and the staff are so well trained with smart uniform standards. I could not recommend the Hilton more highly. We will definitely be back.

Well kept landscapes with good decor. Easy access to all amenities.

This was one of my best experiences at an all-inclusive resort. I’ve found the Hilton chain variable in the past but this hotel exceeded my expectations. Staying out of peak season the hotel pools were not heated sufficiently, this would be my only complaint. The standard of accommodation and quality of food were both excellent. The hotel grounds were well manicured and staff attentive, also plenty of on site amenities, very family oriented, I would recommend this hotel for a one week vacation.

The Food was excellent and the Staff were very friendly and helpful. I would come back to this Resort.

Good: Very pleasant and responsive staff. To be improved: technical maintenance of shower and tab facilities, telephone communication in the rooms.

We’ll be back next year! Fantastic service, food and facilities... staff and management team are excellent

The best thing about this hotel is the staff. They are helpful and friendly pretty much round the clock. Only issue was when they have a big conference in the hotel, they join dinners and lunches with you which makes it very crowded at times. The kids area in the restaurant is often overlooked and the food doesn't get replenished as in adult section.

It is a fantastic and huge hotel with so many restaurants and pools. a lot of activities to join in. The beach is clean and nice. The room is big enought and clean. the staff is so nice to tell you everything. tatally is perfect.

Great location, good food and the staff were first class

Food is excellentVery good servicesExcellent entertainment Very clean indoor pool

Excellent hotel, great aqua park, lots of pools and privacy, big so doesnt seemSo busy even when packedOnly negative is we went in October - about 27 degrees - the water in the pools was cold - ie not heated but I presume in warmer weather this isnt an issue!Nonetheless the sea water is nice and warm and calm for a lovely swim