this is a 2 star hotel at best. rooms & facilities are old, tired, outdated. depressing atmosphere. pool is gross and full of chemicals. Front desk staff is the worst- unhelpful, uncooperative, won't even give you 10 minutes late check out. no one offers to help with luggage- they just watch you struggle with it. breakfast buffet was disgusting, inedible. stay at the Octant instead- while the Octant isnt perfect, it's a HUGE step above the awfulness of this place.

Friendly accomodating staff great room for three.

Very nice hotel and service. Great location close to all main attractions and restaurants. Travelled with family.

The staff are exceptionally friendly and helpful.

The staff was fantastic great views

Great staff

Great hotel. Well situated near everything. Wonderful breakfast buffet. Cool bar in lobby. Great staff.

Delightful staff helpful in every way

Excellent staff at the hotel in a very clean operation very close to everything downtown within walking distance. Also a very good bar inside the hotel and the staff knows how to make fantastic drinks would definitely stay here again.

Great

Outrageous prices for drinks at the bar

The room was nice and the hotel was close to the downtown. I paid for oceanview which I got but it was not a nice looking view. It was the view of the marina.

Our overall stay was very pleasant. I enjoyed the nautical hotel theme, it made the experience feel unique. Rooms were comfortable with space to move. The brass look throughout the room and especially in the bathroom were a nice touch. The staff were very approachable and helpful. Valet parking is limited, and the buffet breakfast is adequate.

Highly recommend. Beautiful property on the main avenue facing the marina. Service was impeccable. Valet service was was worth every penny. Would definitely stay again. Thank you for a memorable stay.

Beautiful hotel situated by the water..lovely room and accommodations. The hotel bar food was excellent and so was the staff.

Amazing! Great hotel and even better people. The bed was very comfy. Breakfast was the best part!

Decent hotel, good location and professional staff

Check in was easy and everything was explained which was very good. Rooms are a little small, arrival snacks were a nice touch. Breakfast buffet could have a little more variety, same each day. We asked for a large cab for check out which we didn’t receive, so next day communication is needed. Fresh scent at hotel which is nice, can be overwhelming for people sensitive to smell. Bathroom could have hooks or a shelf outside the tub area. Early morning before the normal breakfast time could have some fruit. Towels and bed and pillows were amazing and very comfortable, great sleep. Staff were very attentive during breakfast and throughout the hotel. Didn’t use the pool, but it was a little different that we pick up towels at the reception desk. Overall would recommend and it did feel like a 5* experience.

I recently enjoyed a 5-night stay at the Grand Hotel Açores Atlântico, and I couldn’t be more pleased with my experience. From the moment I arrived, the exceptional service stood out. The front desk staff were welcoming and attentive, ensuring a smooth check-in process. A special mention goes to the concierge, who went above and beyond to help with dinner reservations, recommending fantastic local restaurants that made my trip even more memorable. The convenience of valet parking was a great bonus, making it easy to explore the beautiful surroundings without any hassle. The hotel’s location is perfect, with easy access to key attractions and stunning views. Each morning, I looked forward to the delicious breakfast that offered a wide variety of options, catering to all tastes. Overall, the Grand Hotel Açores Atlântico provided an outstanding experience, and I highly recommend it to anyone looking for top-notch service and a prime location in Ponta Delgada

We had a great time at the Grand Hotel Atlântico Açores. The staff were really professional & helpful, they even provided with early check-in & late check-out. Our room was lovely, it was great to have a balcony with great views of Punta Del Gaza. We really enjoyed the hotel bar/lounge, it had great casual food/drinks. And the location was fantastic.

Great breakfast. Overall, very accommodating. Provided bottle water daily in our rooms and in our car when they brought our car to us. Within walking distance to many sights, restaurants, and shopping.

Great hotel!! Very clean, the rooms were great and the service was top notch. Extremely comfortable beds and good sized rooms. The location was amazing. 7 minutes from the airport and very centrally located. I’d recommend this hotel to anyone.

The Staff was excellent and the location was perfect. We enjoyed our stay and will return.

Nice stay

Nice facilities, very helpful staff, well situated.

Amazing service. They went above and beyond to accommodate us. Best hotel on the island in terms of location, food and overall

Very friendly staff

I have stayed at Grand Hotel Açores Atlântico five times in the last 18 months. The staff is especially friendly and accommodating. Antonio in particular always greets you with a warm smile and an interesting fact about the island. His quick wit is a plus too! I will always stay at the Grand Hotel.

Wonderful Concept and style of Grand days of sea Travel.

excellent hotel with superior dining options, conference facilities (I attended a conference for a portion of my experience at the hotel), friendly and helpful staff and beautiful rooms. Right on the waterfront. Highly recommended!

Excellent.. Perfect hotel when visiting the Azores!

Our stay was certainly memorable. We stayed here with our family and closest friends and traveled from the New York/Boston region for our nuptials taking place at Senhora de Paz and Estufa Fria. We arrived a few days before and the staff could not be kinder and more accommodating with such a large group. Both Antonio's (front desk and in the restaurant) were beyond helpful in addition to the rest of the staff. It's a beautiful hotel that offers, great in house restaurants, a gym and a pool. The proximity to shops is a huge plus if you want to walk and pick-up souvenirs or just take a stroll around the town. I surely recommend this hotel and look forward to staying here again for my next trip to Ponta Delgada.