Great customer service

We stayed for one night but it was amazing, the staff was wonderful and would recommend 10/10

Not that good

Nice, friendly, and concerned staff

This property is absolutely fantastic! The staff are so friendly and welcoming and were very accommodating. We are family of five and we the hotel was so safe to let our teenage kids go to the pool without us. The concierge, Raed, Arranged a fantastic day out to the pyramids along with other activities. Highly recommend this property to anyone visiting Cairo.

I spent almost a week at this hotel and it is definitely not a 5 star hotel — for these reasons: 1/ the bed mattress is uneven and has a huge dent - I called reception, a guy came flipped the mattress and said mattress was bought a month earlier. 2/ the bathroom sink and bathtub get clogged every single time you use them. And the hair dryer doesn’t work. 3/ upon arriving - reception insists you pay all your stay upfront. I paid three days upfront and said on fourth day I would pay the rest - i was awaiting a transfer. They proceeded to lock me out of the room every single day. Apparently this is a common practice. I’d arrive exhausted late night after my conference - and find my key card disabled. 4- the noise level inside hotel is pretty bad. Around 5am the service doors in each floor start opening and slamming as hotel employees begin moving around. This is in addition to noise from traffic on the busy corniche road. This hotel is not worth $250 a night — should be half of that.

Windows so not provide adequate noise insulation

Beautifully located next the Nile with a superb pool and spa facilities. Staff were very friendly and extremely helpful.

Fair enough!

Had a great short stay. Very friendly staff and nice roof bar, but can get busy as there’s not a lot of seating. Beds and pillows were comfortable and everything was clean. Would recommend.

Kempinski is supposed to be a 5 Star hotel and experience however some aspects have let us down during our stay. Their Bar fridges were malfunctioning and some items in the room from a house keeping perspective were not up to standard. Their breakfast was amazing albeit the service in the Resturant has been disappointing to a point where I carried dishes off our messy table.

The kitchen gave me food poisoning

Extremely friendly and helpful staff who managed to get us a room 2 hours earlier than expected as we arrived early. The hotel is clean and the lounge had good food and drinks options while we waited. They also dry-cleaned what we gave them in less than 2 hours, enough time for us to get ready for the wedding we were attending later. We had lunch at the Italian restaurant in the hotel. The Alfredo pasta was the most disappointing and tasteless pasta we've ever had... the other dishes were better. We wouldn't advise walking around. We saw many stray dogs barking at people in the streets. It's better to take a car to your destination.

Always stay there when in central Cairo. Well maintained cleanliness and friendliness.

The hotel was really nice, staff friendly and extremely helpful. The rooms were spacious, clean and well maintained. The only complaint I had was that the air conditioning wasn’t working, but we didn’t mind and decided to live with it. The hotel facilities are good with two ver nice restaurants. The area around the hotel is a bit dirty, but that’s just Cairo. Overall, a nice stay and would recommend.

The hotel has cigarette smell and needs to be updated. Carpets were dirty and small rooms. Shower was clogged. I would not stay there again.

It’s a great Boutique hotel. Very friendly and professional staff will def come back

Stayed at the Kempinski Nile for a short trip Great Hotel , Courteous Staff All in all a great stay

It was an amazing visit with my family. Thanks to the friendly staff for making our stay so enjoyable!

The hotel was amazing!! It was beautiful and the food was amazing. The staff were great and felt very safe.

The service at the Kempinski continues to be disappointing for a big name hotel. Check-in was slow - and despite being ‘Gold’ (whatever that means now) there was no early check-in. More frustrating was that when we did get our room, they offered to bring our bags to the room. I had an online meeting - so offered to bring them myself. They insisted they would do it and they’d be with us in five minutes. 45 minutes and three phone calls later to chase them, I went down to the reception to find them, only to miss my meeting. The rooms are nice and in good condition - but continue to use single plastic toiletries galore. We will stay elsewhere next time.

From the moment we arrived, we felt taken care of at the hotel. A beautiful and very well-maintained building, we felt very safe with the tasteful perimeter and security station at the entrance. Service was five-star, whether from the front desk, the tour of the entire facility by the butler (yes, butler service!), or the room service that set up a roll-away bed. Travelling with four young children, the staff made them feel welcome and treated them like little adults (which helped us with setting behavioral expectations). We purchased the breakfast package upon arrival, even knowing that we'd miss one day due to early departure to tour Alexandria. Service showed again when they assembled six boxed meals (& coffee) for us to collect by 5:30 that morning. When we did make it to breakfast, we enjoyed a cosmopolitan menu that pleased everyone. Best was the server who imparted daily wisdom while refilling coffee. Location was great: we walked to Tahrir Square in the early evening and were able to walk right outside the hotel to walk along the Nile River. I regret we didn't have a lot of time to enjoy the gorgeous hotel. We (my wife, another couple, and I) enjoyed a delightful evening at the rooftop bar; the old fashioneds were a bit sweet for me but delicious after a day of touring and my wife enjoyed the wine selection. I regret we never made it to the jazz bar the floor below; the ambiance felt awesome but the night was too beautiful to sit inside. Next time!

Highly professional

This hotel has a very good location, design and convenience. It is a bit less than 4 Seasons but a lot better. We have stayed in both. It is more modern and updated. I loved their spa with saunas and relaxation room. The views on the roof top bar are amazing. Overall, excellent references. I would definitely go back.

Very well managed and maintained

The swimming pool on roof was amazing. Lovely and warm. Beautiful view! The service wasn’t great. Had to ask multiple time to replace kettle in room and scales. Also had issues with paying bill - took a long time as a document for the credit card block was lost.

Your staff are amazingly helpful and friendly. The room was clean and well decorated. The bathroom needed updating

It was an ideal.place to retreat to in central Cairo. The rooms were quiet, clean amd comfortable. The pool overlookong the Nile was gorgeous, as was the jazz bar. The breakfast and all the food and drinks were delicious! The thing that really made it for us was the staff. They couldn't do enough for us. They were professional, kind and very welcoming. Thank you!

Kempinski hotel was beyond my expectations. Absolutely clean and quiet. The food was 10/10. Close to everything. All tourist areas was 20-25 minutes away including airport. Would recommend anyone and everyone to stay here.

Wonderful and friendly staff, many lounges and areas to sit in, the gym is decent. The location is a walking distance from a lot of local shops and restaurants. Overall I recommend this to anyone visiting Cairo!

Pros : it is a nice hotel in a good location , right by the Nile and close to the Egyptian museum . The breakfast buffet was excellent Cons - a bit expensive . Failure to respond to me when I tried to contact them by e mail and phone regarding some items I accidentally left in the safe . No reply to 3 e mails and when I tried to phone reception put me through to somebody who didn't speak English and who then cut me off

Great hotel. Very good location. Room very comfortable. Great view from the pool roof top bar . Very nice breakfast.