Good Location

Good Location

Good stay

Overall, the stay was enjoyable. There is a casino attached to the complex. I don’t gamble, but it seemed pretty nice. The hotel is also right next to the beach which was great. There is also a good restaurant attached to the hotel.

We had a great Room with the water view and a nice balcony it was wonderful

Quiet less, comfortable and clean . Good meals and good drinks

The best eas the spa area. The bad Leonardo in the checking

The best eas the spa area.The bad Leonardo in the checking

Nice ocean view. Many TV channels but NOT one in English. Problems with noise at night because the very busy beach road passes right under the hotel suites and there are many people about on weekends till late at night. Very nice room; excellent inexpensive restaurant.

Nice service and good facilities will recommend to any one going to Serena CHILE

We were impressed with professionalism of the hotel staff . We have been travelling the world through different hotels and this one would be a bench mark for many of the ones we have been

Proximity to water and casino. Room service fair. Not enough towels and carpet cleanliness

Proximity to water and casino.Room service fair. Not enough towels and carpet cleanliness

Outdated place. I was only given a hand towel and when I requested a towel they took almost 3hrs to get it to my room. Not worth the price paid

Great rooms, poor service. front desk couldnt recommend a decent restaurant or know the hours or contact information for the major touristic sites in the area.

Great rooms, poor service. front desk couldnt recommend a decent restaurant or know the hours or contact information for the major touristic sites in the area.

Spectacular! Ocean views, 5star amenities, great food and superior rooms!

All rooms with very good views, best on the 12 floor.

Check-in and check-out process is quite slow because there is only 1 staff member to process all people. The bed is really comfortable and you get beautiful views but no chairs on the balconies which is a shame. Overall, renovation or better maintenance of the rooms is needed. Breakfast is just average and service is none existing. Not good and customer oriented service for a hotel which claims 5 stars. The cleanliness of the rooms could be better. Its still a good hotel but wouldnt stay more than 1 or 2 nights.

Check-in and check-out process is quite slow because there is only 1 staff member to process all people. The bed is really comfortable and you get beautiful views but no chairs on the balconies which is a shame. Overall, renovation or better maintenance of the rooms is needed. Breakfast is just average and service is none existing. Not good and customer oriented service for a hotel which claims 5 stars. The cleanliness of the rooms could be better. It's still a good hotel but wouldn't stay more than 1 or 2 nights.

The hotel was very nice, the staff very accommodating, but the last day of our 5 day stay, our car was heavily damaged in their parking garage. Someone keyed the car all around, not once but several times. Deep gouges which will require a total paint job. And the car was parked right under their security camera! People in Chile have no respect for other people's property. I have lived in this country for three years and even the natives will agree with that statement!

Stayed here on the Santiago leg of our honeymoon. The hotel itself is very classy with excellent service, however it is not stuffy. The staff were all pretty young around our age in the thirties. Not to be an ignorant tourist but I really appreciated that they spoke enough English to help us without the need for me to bust out google translate. The room is clean, bed is plush and comfy. Bathroom is not large but definitely beautiful and it's a weird comment but the plumbing was good enough that I didn't smell anything. The last five star hotel we stayed at in La Serena smelled a bit... Their restaurant downstairs is AMAZING as is their breakfast buffet. They have an indoor/outdoor bar at the top level with live music on Tuesdays and a very inviting lounge in the lobby full of sofas, books and a bartender. I would definitely recommend this hotel. Btw free minibar is unlimited water bottles and Coca Cola although I was expecting chips and cookies for my pregnant tummy... :)

Stayed here on the Santiago leg of our honeymoon. The hotel itself is very classy with excellent service, however it is not stuffy. The staff were all pretty young around our age in the thirties. Not to be an ignorant tourist but I really appreciated that they spoke enough English to help us without the need for me to bust out google translate. The room is clean, bed is plush and comfy. Bathroom is not large but definitely beautiful and its a weird comment but the plumbing was good enough that I didnt smell anything. The last five star hotel we stayed at in La Serena smelled a bit... Their restaurant downstairs is AMAZING as is their breakfast buffet. They have an indoor/outdoor bar at the top level with live music on Tuesdays and a very inviting lounge in the lobby full of sofas, books and a bartender. I would definitely recommend this hotel. Btw free minibar is unlimited water bottles and Coca Cola although I was expecting chips and cookies for my pregnant tummy... :)

Not clean the carpet. There was a lot problems with the elevators. One in Maintenance the other with serious problem and just one available.The Parking is a big problems too.Nice nice view bad the quality so bad

Not clean the carpet. There was a lot problems with the elevators. One in Maintenance the other with serious problem and just one available. The Parking is a big problems too. Nice nice view bad the quality so bad

Amazing view from my room , will do it again when I come back

Good desk staff, nice room nice view

We had a nice stay everything was good food staff hotel. Then we had to,check out and we ran into 2 space cadets. 2 girls at the front desk had no,idea of what was going on we waited 25 minutes to check out with no one ahead of us.

We did not exactly enjoy our stay... while the accommodations were very comfortable, the service overall in the hotel was really quite bad, (with the exception of the bellmen). All the other employees had a terrible attitude toward the non Casino VIP guests ...I will explain; after traveling from Miami/Santiago/La Serena, we finally arrived and were in the middle of the checkin process, when I was suddenly asked by a young lady at the front desk named Fiorella, to step aside please, so I can assist one of our PREFERRED GUESTS. My wife and I were stunned! As I made my surprise and displeasure of what just took place, Fiorella told me this was company policy to assist PREFERRED guests FIRST! There were a few other incidents that led to the low rating given, which do not coincide with the good actual room quality. Room service requests needed to be followed up on multiple times for simple requests such as ice, towels, car... Lastly, this is a Casino Hotel, which at night, attracts all sorts of shady characters such as ladies looking for work and their handlers. On the lighter note in the Casino bar, not even a napkin or straw accompanies the overpriced drinks. Overall: stay somewhere else if you want to be treated with respect and hospitality. We will avoid this hotel like the plague.

We did not exactly "enjoy" our stay... while the accommodations were very comfortable, the service overall in the hotel was really quite bad, (with the exception of the bellmen). All the other employees had a terrible attitude toward the non Casino VIP guests ...I will explain; after traveling from Miami/Santiago/La Serena, we finally arrived and were in the middle of the checkin process, when I was suddenly asked by a young lady at the front desk named Fiorella, "to step aside please, so I can assist one of our PREFERRED GUESTS". My wife and I were stunned! As I made my surprise and displeasure of what just took place, Fiorella told me this was company policy to assist PREFERRED guests FIRST! There were a few other incidents that led to the low rating given, which do not coincide with the good actual room quality. Room service requests needed to be followed up on multiple times for simple requests such as ice, towels, car... Lastly, this is a Casino Hotel, which at night, attracts all sorts of shady characters such as ladies looking for work and their "handlers". On the lighter note in the Casino bar, not even a napkin or straw accompanies the overpriced drinks. Overall: stay somewhere else if you want to be treated with respect and hospitality. We will avoid this hotel like the plague.

We had a very comfortable stay. Our guestroom is very spacious and clean with a balcony overlooking the ocean. There is a nice spa/wellness center with an outside infinity pool and an indoor pool. Both pools are very nice. The only complaint is the requirement to purchase a swim cap in order to use the indoor pool. The restaurant had good choices on the menu. I would definitely stay there again.

I thoroughly enjoyed my stay at Hotel de la Bahia. The rooms were clean, modern and very comfortable. The hotel is connected to a casino, offers serveral restaurants, a night club and a fitness center and spa. Beach access is just across the street. My favorite part of the hotel was the spa which offers both indoor and outdoor pools, a fitness center and a spacious lounging area in the lockerroom with jacuzzi, hot and cold plunge pools, steamroom and sauna. A great way to start your day or relax after a long day of sightseeing. My only complaint is the the location. Although the hotel/casino sit right on the beach it's a little far from both the downtown areas of La Serena and Coquimbo. It is necessary to either drive or take a cab to enjoy the nightlife in either cities.