Beware of inadequate aircon in the main block and wing rooms. Ours didn't get below 22 degrees the whole 10 days we were there despite leaving it on 24/7.and the outside temperature falling to 15 overnight! Apparently the villa blocks are much cooler, "freezing" even. Hard floors and thin walls mean you are reliant on other people to keep the noise down which on the whole they do, as the average age of the clientele must be 65+. Facilities, grounds and pools are all very good with lots of sunbeds and brollies available in sunnier/shadier, windy/ not so windy spots. Don't believe the "No reserving of beds" rule though, it is completely ignored by the staff and guests. Food suffers from the inherent disadvantages of the buffet format. There are plenty of cooking stations in operation, but whilst there is a wide choice (but no pineapple juice) and unlimited supply, the food is only 3/4 * quality with lots of fried meat/fish options. It works for breakfast, but is not 5* for the evening meal. The desserts were particularly disappointing, looking fabulous but all artificial and tasteless. Only the choux buns had real cream in them. The staff were friendly and generally efficient throughout. Can't comment on the entertainment as it is not our thing. If you want to eat out there are plenty of nearby options, but apparently the only really good one is Samsara.

Very customer and service oriented staff. Food was very good. Spa was nice. Good location. Good bed and shower. One strange thing: they charged extra for the use of safety box in the room. Unbelievable!

Nice hotel but was amazed in this day and age that in 22 C heat they insist on using outdoor gas heaters in the outdoor dining areas. Nobody was asking for it and it made the experience uncomfortable. We need to stop doing this!! Poor form RIU.

The location

Great location, lovely pools, great food - wonderful variety at buffet, most of the staff very friendly. However some negatives - the overpowering use and smell of insecticide in our room - I can still smell it 2 days after leaving the hotel! Some other surprising and disappointing points (for a 5 star hotel) - no slippers provided, a charge of €22 to use the in-room safe, pillows and towels were 3-star level.

Truly a great hotel

Great location. great hotel and good parking. Friendly staff. Good value. Only 2 speciality restaurants which are always busy. The staff was a little noisy around the pool area.

Spotless resort. Super efficient staff. Buffet half board can sometimes be a problem finding good options but here the choice is huge and quality very good. Options have included fresh grilled lobster, fresh cut and grilled sirloin, and Easter eggs on Easter Sunday :)

It's a lovely resort and I can't fault the staff; however, it feels like a retirement home, with the clientele being all very old people. The entertainment is all aimed at this group, with massive amounts of Credence Clearwater Revival and ABBA tributes. Despite it being half term, there was no kids club for the first two days, and then only for 90 minutes in the morning. For a family holiday, this is not ideal. There were two "menu" restaurants which felt extremely hostile to children (very haute cuisine, no accessible menu options for children) - my daughter lives in London and can happily eat in restaurants without needing some kind of crappy kids menu, but there wasn't anything remotely suitable for her here. So despite being a gorgeous resort, I don't think we will be coming back here. Also the music goes until 11pm most nights and is extremely loud (there is no double glazing and the hotel walls are very thin) - combined with elderly neighbours waking at the crack of dawn and listening to the news on TV at maximum volume, it is not as restful as it should be.

It's a lovely resort and I can't fault the staff; however, it feels like a retirement home, with the clientele being all very old people. The entertainment is all aimed at this group, with massive amounts of Credence Clearwater Revival and ABBA tributes. Despite it being half term, there was no kids club for the first two days, and then only for 90 minutes in the morning. For a family holiday, this is not ideal. There were two "menu" restaurants which felt extremely hostile to children (very haute cuisine, no accessible menu options for children) - my daughter lives in London and can happily eat in restaurants without needing some kind of crappy kids menu, but there wasn't anything remotely suitable for her here. So despite being a gorgeous resort, I don't think we will be coming back here. Also the music goes until 11pm most nights and is extremely loud (there is no double glazing and the hotel walls are very thin) - combined with elderly neighbours waking at the crack of dawn and listening to the news on TV at maximum volume, it is not as restful as it should be.

Stunning lobby to beach view.

Food was nothing particular. Half of the room exposure was in the shadow so did not get sun during the day. You should ask the reception before you accept the room.

Recommend you stay here with the ocean view. The modern hotel is nearby several restaurants if you don't choose the breakfast and dinner options. There is a supermarket and shops that you can walk to if you forget something. Also, recommend you place your towel down early as chairs get taken up. You can take a cab to the entrance to the Dunes. I don't recommend you walking from this hotel to Dunes.

Recommend you stay here with the ocean view. The modern hotel is nearby several restaurants if you dont choose the breakfast and dinner options. There is a supermarket and shops that you can walk to if you forget something. Also, recommend you place your towel down early as chairs get taken up. You can take a cab to the entrance to the Dunes. I dont recommend you walking from this hotel to Dunes.

Awesome hotel. Loved the pool and food. I would definitely recommend this place

Awesome hotel. Loved the pool and food. I would definitely recommend this place

Great customer service! Nothing was too much to ask! We cannot fault anything at all! Great facilities! Servicio excelente con muy buenas instalaciones y muy buena comida.

Resort is really nice! Much older crowd than anticipated. Dinner and breakfast included in stay which was a nice surprise. Located right on the sea but no beach access. Had a really cute shopping pavilion right next door with lots of dining options if you felt like venturing out. Was much nicer than the riu in maspalomas which is really outdated but has a really great location in the heart of maspalomas. Nice place though!!

Great resort - good buffet with food that always changes and huge variety - excellent location for seeing the dunes - would stay here again if I return!

Great resort - good buffet with food that always changes and huge variety - excellent location for seeing the dunes - would stay here again if I return!

Breakfast & dinner were excellent and included in half board rate at the RIU Palace Meloneras Resort. Beautiful location, excellent view of the ocean and very comfortable, lovely pool areas. Enjoyed the international "vibe" of this hotel and guests. We came to bicycle with friends from Switzerland who had been to Gran Canaria several times before. The cycling rentals at Free Motion were high quality and the riding on the island fantastic. The hotel had a roomy baggage area where we stored our rental bikes securely. Hotel personnel were very courteous and accommodative to our cycling plans.

The staff is very very friendly. The A la Carte food is very good. Overall, they pay attention to details. The unforgettable thing for this 5 star hotel is that the coffee is the worse you can have. And they let people to smoke everywhere. They do not impose a strict non smoking policy with designated smoking areas. For this reason only I would consider not coming back.

The staff is very very friendly. The A la Carte food is very good.Overall, they pay attention to details.The unforgettable thing for this 5 star hotel is that the coffee is the worse you can have. And they let people to smoke everywhere. They do not impose a strict non smoking policy with designated smoking areas. For this reason only I would consider not coming back.

Great stay, loved the customer service and the menities. Gym can use some love though

What really stood out in this hotel was the excellent staff. Everyone greet you all the time and makes sure you are happy and looked after. And all this with smiles and politeness.

Hotel was great. Immediate area was just ok. Anything more than .5k was pretty poor. Good news is the hotel is great!

What we liked: The hotel itself is nice, with courteous, hardworking and (mostly) helpful staff. The pools are beautiful, especially the infinity pool, which overlooks the ocean. The food is plentiful and delicious. The grounds and the rooms are kept up in impeccable condition. What we didn't like: Aside from a modest gym, there were no athletic facilities or amenities. No tennis court, archery, paddle boarding, windsurfing, not even ping pong. The hotel caters to a certain demographic - many middle aged and older Germans, very few children - so while it's a perfectly beautiful hotel, it's not for everybody. We are an active family with two young children and managed to have a great holiday nevertheless, by booking surfing and SCUBA lessons and going on hikes on our own. The concierge was quite uninformed - had not heard of zip-lining. Again, that may have something to do with the clientele they cater to.

What we liked: The hotel itself is nice, with courteous, hardworking and (mostly) helpful staff. The pools are beautiful, especially the infinity pool, which overlooks the ocean. The food is plentiful and delicious. The grounds and the rooms are kept up in impeccable condition. What we didnt like: Aside from a modest gym, there were no athletic facilities or amenities. No tennis court, archery, paddle boarding, windsurfing, not even ping pong. The hotel caters to a certain demographic - many middle aged and older Germans, very few children - so while its a perfectly beautiful hotel, its not for everybody. We are an active family with two young children and managed to have a great holiday nevertheless, by booking surfing and SCUBA lessons and going on hikes on our own. The concierge was quite uninformed - had not heard of zip-lining. Again, that may have something to do with the clientele they cater to.

What we liked: The hotel itself is nice, with courteous, hardworking and (mostly) helpful staff. The pools are beautiful, especially the infinity pool, which overlooks the ocean. The food is plentiful and delicious. The grounds and the rooms are kept up in impeccable condition. What we didnt like: Aside from a modest gym, there were no athletic facilities or amenities. No tennis court, archery, paddle boarding, windsurfing, not even ping pong. The hotel caters to a certain demographic - many middle aged and older Germans, very few children - so while its a perfectly beautiful hotel, its not for everybody. We are an active family with two young children and managed to have a great holiday nevertheless, by booking surfing and SCUBA lessons and going on hikes on our own. The concierge was quite uninformed - had not heard of zip-lining. Again, that may have something to do with the clientele they cater to.

A fantastic hotel with very service minded staff! This hotel deserves its 5stars!