Is good hotel for family that have kids

Had a wonderful time very relaxing and wonderful staff

We have in trouble with the air condition

Staff were super nice. Room was fine for us as we were out all day and only slept there. Resort is nice and pool is good. The AC was really good :) a good option for a cheap place to stay. Place would be great for kids as had a lot of activities and 2 big water slides into the pool.

It does has nice pools. The breakfast was good and the staffs are nice. For a family room we booked, it was very small. We stayed at room 2119. I am not sure if it was the hotel or the property next door, but when we open the room door, it smelled like a septic tank is near by. Our hot water didn't work, asked multiple time, but it never got fix. I think my money could have been better spent somewhere else.

Excellent and well kept property near Surin beach. Rooms and beds are excellent. The pool area is amazing and staff is super friendly . We had awesome time here. Bfast menu is too good with so much variety. The only drawback was that location is far away from city and hard to reach downtown.

This is a solid hotel with friendly staff. However it was quite difficult to make a reservation for an airport shuttle and a more enhanced safeguarding protocols for the kids club would make this an excellent stay (buzzer to contact parents, listing allergies during kids club registration etc). The rooms were a little tired but for the price it was fine. There were some room renovations so upgrading is ongoing. The ‘kids eat free’ makes this a very affordable stay and the quality of food was good also. My girls loved the kids club especially the staff who were awesome, mini disco, foam party, water slides and I would absolutely stay here again.

The room had a lower standard than we thought. Pictures on net not 100 correct. Refrigerator was small and AC noisy. Service ok. Some issues with breakfast. When breakfast was 1 hour before closing there was missing more and more. Fruit, child meny etc. Prices in pool bar was insane. 10 times more expensive for a beer compared with the grocery store. The happy hour was only for 2 drinks. The hotel is full of Ryssa. Maybe ok if you are Russian, or at least speak Russian. The Ice cream bar in reception is great, but expensive. The pool area was good, but a bit narrow. We will not go back to this hotel.

Hotel very understaffed. Breakfast a horrible experience. Pool towels only available 2 hours per day. Twice had to ask for our room to be cleaned at 7.30pm. Staff said too busy. Toilet broke every day.

A very good place to stay with kids. They have plenty of activities to keep kids off all ages busy throughout the day. Think movies, gaming consoles, kids playroom with an activity schedule, teen hideout, pool parties, foam parties, organised games and activities by the pool side, multiple pools, water slides etc. The room (family suite) was very spacious and comfortable. Plenty of storage options in the room. Surin Beach is just across the road from the hotel entrance and there are quite a few restaurants and convenience stores within walking distance. Special mention to the buffet breakfast. It was very well catered to all ages and dietary requirements. More options than any other hotel breakfast I have seen so far.

Bar and restaurant are expensive. Staff and facility is great.

Very nice staff, good location and good service

Excellent stay and resort.

The staff was SO sweet. Nice activities for kids. The room are not in the best condition. The doors are very heavy and can’t open fully up. Kids can’t open the Doors by them self. The hotel is nice and the Beach is very close with small shops. But no “city”. Only 1 street nearby with few shops. The “ice popcicle” phone was fixed, but can only be used 1 hour a day. Otherwise it looks like the pictures with all facilities. Nice breakfast with many choices.

I booked a king size and got a nice and decent twin. Changed to king after 1 night. It was in a bad state. Fridge not working. Got a new fridge. Also not working. Third fridge worked. After 6 days or so, suddenly water came down from ceiling (next to light spots). Couldn’t be fixed. Had to change room again (third time). Got upgraded to a very run down family suite. This hotel needs a serious renovation!

Staff is very friendly and welcoming. Seems like the hotel management has forgotten about maintenance of facilities and rooms. Cracks in the cement, lights burnt out, toilet constantly makes a high pitch sound, frames around doors peeling, fridge in the room doesn’t work, eaves either broke Or leaking throughout the facility, swimming pool filtration system doesn’t actually work (have a portable filter pump that they only run at night) Breakfast is good but the same every day. Restaurant and drinks are way over priced, which is probably the reason why the restaurant is empty once breakfast is over.

The first room I got, the AC didn’t work, the phone didn’t work, the drawers on a cabinet were off track, and an electric plug to a lamp was loose and the lamp flickered off and on. I complained and they tried to send someone out to fix the AC. I finally got the manager to switch my room and they upgraded my room. The upgraded room was okay and the AC worked well. I tried the restaurant three times during my stay. The food was overpriced and not very good. The drinks at the pool bar were very good and the pool was nice. The hotel has some beautiful landscaping and the staff were friendly and helpful. There were a few power outages at the hotel during my stay, other hotels did not seem to be affected. One power and water shut off was planned and notice was given ahead of time. We were without water and electricity for about 6 hours.

Overall a good room and less crowded area of Phuket. The resort is recommended mostly to families

It s a great resort for family at a good budget. They organized amazing activities for kids. The overall hotel rooms could be considered as old.

Kid-friendly, short walk to Surin Beach, and nice pool.

This resort is not currently operating as a resort. The description of what the hotel offers is not accurate. There is no security, no daily housekeeping, only 1 restaurant with limited operating hours, the main pool is dirty and full of leaves, and the only one useable is the slide pool. There are no activities operating as advertised for children as there is not enough staff. I wish I had been informed of this before travelling and offered an alternative, we requested to change our hotel but got no further assistance past my first enquiry with expedia. we wanted and looked forward to a resort holiday and booked this hotel for that reason. But what we got was a room and breakfast, luckily the slides were operating and teen hideout was open or there really would have been nothing for our kids to do. The hotel/Expedia should have advised us of the limited facilities currently at this hotel and offered us changes or refunds before we travelled. We booked this hotel when this was Novotel, we booked it as we trust this hotel chain and know what to expect, destination resorts do not meet these expectations in any way.

Ideal for families, great activities. I was traveling alone so it was really not for a single person.

Well, an excellent hotel, caters for the children very well, Massive hotel, massive reception and staff were all excellent. Can’t say a bad word about the place and we had no kids locally there are bars and restaurants in easy walking distance, also on the beach which is only a few minutes walk

Well, an excellent hotel, caters for the children very well, Massive hotel, massive reception and staff were all excellent. Can’t say a bad word about the place and we had no kids 👍 locally there are bars and restaurants in easy walking distance, also on the beach which is only a few minutes walk

Overall the perfect place for our kids, the staff are all very helpful and attentive, the reception team were great, easy check in and check out, with a nice gesture of a room upgrade. Edward in particular was fantastic, he is a filipino that worked in the adventure area, there was also an elderly gentleman that worked in the kitchen in the mornings that always greeted us with a smile and made a lovely omelette. Overall a lovely stay, thank you. The team working at this resort were all amazing, we dint have a single negative comment and we stayed with you for 10 days.

Great place for family with kids. Great stuff, Vasily was very helpful. Great kids club, awesome food. Definitely recommend this place.

Decent family resort that is good for young children. Our toddlers loved the free popsicle service.

A really child friendly resort with lovely pool area and slides and well thought out children’s entertainment options. Staff friendly and helpful and a great location so close to the beach.

Like cheesy mini Disneyland. Everything’s aimed at, decorated for and planned around families with lots of little kids.Loud music, bar and kid programs on pool side into the night. Loud construction noise starting at 8 a.m. on other side.Beach across the street is packed. For quiet and nice, small beach, go south to Sunsuri Hotel at Nai Harn Beach.

Like cheesy mini Disneyland. Everything’s aimed at, decorated for and planned around families with lots of little kids. Loud music, bar and kid programs on pool side into the night. Loud construction noise starting at 8 a.m. on other side. Beach across the street is packed. For quiet and nice, small beach, go south to Sunsuri Hotel at Nai Harn Beach.

Good for family with small kids. A bit smaller than expected but overall good.

Great Hotel with nice, clean rooms and bathrooms. The pool area was great for the kids, they loved it. You can see that the pool and some other parts of the Hotel needs renovation, but conpared to most other hotels in Thailand in this price range we think it was worth the money. Big breakfast buffet and very friendly staff. A bit expensive to eat at the hotel, but there are also several great authentic Thai restaurant in the main road. We only stayed a night. I’d there’s was something that was not that good was the toilets in the pool area. They were smelly (as many toilets in Thailand). Surin beach is located 45-60minutes from the Rassada Pier in Phuket town and would cost you approx 1200 baht with a Toyota Camery or similar. We would definitely come back (and we will actually in 10 days at the end of our holiday for 1 final night in Thailand before heading back to Norway).