Liked the room decor and location. Didn't like the oonst, oonst bass beat of the nightclub directly outside the bedroom window.

Eichardt's was delightful. The team were fabulous; they were welcoming and easy to deal with. It could only have been better if they managed to work out how to make it snow on request!! We look forward to visiting again soon.

This hotel was amazing: the decor, amenities, location, staff, and added benefits made our stay in Queenstown!

This hotel was amazing: the decor, amenities, location, staff, and added benefits made our stay in Queenstown!

Nice location and generally well appointed room . Unfortunately there was a strange plumbing odor which detracted . Also breakfast wait service was disengaged

Nice location and generally well appointed room . Unfortunately there was a strange plumbing odor which detracted . Also breakfast wait service was disengaged

Upon arrival at Eichardt's Private Hotel (the entrance and lobby were very hard to find!), we were greeted by a nice man we weren't sure was the concierge, guest manager, or bellman. After informing us that our car was parked in the wrong location, he grabbed a luggage cart and came out to unload our luggage which he proceeded to wheel down the street to our lakefront apartment. In hindsight, he may have suggested that we walk down together to view the room and that he would deliver the luggage later. He gave a thorough review of the room amenities but explained nothing about the property itself, restaurant hours, fitness options, etc. At one point during our stay the wrong car was brought to us when we requested ours. Overall, the staff seemed to not be coordinated and no one seemed in charge nor committed to excellent service befitting a property commanding that price. Also, our room was 'tired'. The grout in the bathroom was dirty (a good bleaching would help!), the rug in the living room was frayed, and the upholstery was worn. We also noticed a large boat at the dock with the hotel name on it. Was that a service or tour option we could have taken advantage of?

Great staff, excellent location. Had a few difficulties with room which were resolved by the attentive staff. Only negative was the limited breakfast menu which had very few of the standard breakfast items (cereals, eggs, bacon, sausages).

Excellent hotel with great service and food. Rooms were clean and very spacious with balcony and excellent breakfast and service

Excellent hotel with great service and food. Rooms were clean and very spacious with balcony and excellent breakfast and service

Disappointing to be given a room that did not have any windows! A bit cheeky for a so-called 5 star hotel, as it felt quite claustrophobic. A mention of this at booking would have been appreciated. In addition, soundproofing was terrible - our room was next to a kitchen, and all sounds were clearly audible, from conversations, to the radio, pots and pans and more. We left feedback in the room on the hotel's feedback form as we were checking out very early and couldn't address it in person. No one has been in touch since. Shame to be let down by what should not have been offered as a room without warning. In contrast, staff and service are really great, and location is unrivalled.Overall, the feeling of the place is a bit like a B&B, rather than a hotel, it's main income source looks like the bar and restaurant.

Disappointing to be given a room that did not have any windows! A bit cheeky for a so-called 5 star hotel, as it felt quite claustrophobic. A mention of this at booking would have been appreciated. In addition, soundproofing was terrible - our room was next to a kitchen, and all sounds were clearly audible, from conversations, to the radio, pots and pans and more. We left feedback in the room on the hotel's feedback form as we were checking out very early and couldn't address it in person. No one has been in touch since. Shame to be let down by what should not have been offered as a room without warning. In contrast, staff and service are really great, and location is unrivalled. Overall, the feeling of the place is a bit like a B&B, rather than a hotel, it's main income source looks like the bar and restaurant.

the hotel stay was superb. Luxurious suite of rooms, excellent food and great staff.

The most amazing experience ever. Service was phenomenal, food was awesome.

The most amazing experience ever. Service was phenomenal, food was awesome.

Really beautiful place in the best location in Queenstown.

Nice location. Great staff. We were booked for 3 days but liked it so much that we ended up staying for 6.

Really beautiful place in the best location in Queenstown.

This was a lovely spot. Wonderful ambiance, great character, with much history to offer. Loved being on the water, the restaurants were great, I would highly recommend this elegant hotel..

We stay to nights at this lovely hotel. We stayed at the units next to the main hotel and they were well equipped with a kitchen and fireplace. The complimentary cocktail hour was very nice because we got to meet and talk with some very interesting people. The breakfast was great as well as their Bloody Mary.

Gorgeous apartment. Didn't want to leave it. Roaring fire and most comfortable bed.

We loved this hotel... we specifically chose it for it's easy walking access to cafes/shops, and the luxury feel factor - we weren't disappointed! We stayed in a 1 bedroom apartment overlooking the lake which had a fireplace (perfect for the cooler weather). The quality of the furnishings are beautiful, the staff are extremely personable and the views are stunning. It was an easy walk to the Queenstown gardens - which we did everyday to immerse ourselves in the autumn season. Would highly recommend for a warm & cosy stay (plus it's right next door to Botswana Butchery restaurant - yum!)

We loved this hotel... we specifically chose it for its easy walking access to cafes/shops, and the luxury feel factor - we werent disappointed! We stayed in a 1 bedroom apartment overlooking the lake which had a fireplace (perfect for the cooler weather). The quality of the furnishings are beautiful, the staff are extremely personable and the views are stunning. It was an easy walk to the Queenstown gardens - which we did everyday to immerse ourselves in the autumn season. Would highly recommend for a warm & cosy stay (plus its right next door to Botswana Butchery restaurant - yum!)

The hotel is just great. The food at the hotel is simply superb! Room service and the perks were just wonderful. Although the weather was unsettle, but the fire place made the stay particularly comfortable during the rainy days. The bed was super comfortable and the bathroom second to none.

Lack proper restaurant and room service. Limited amenenties campared to a 4 or 5 star hotel.

Facilities: Outstanding, Perfectly furnished outs; Service: Flawless; Cleanliness: Pristine; Try to stay for 3+ nights to enjoy it properly

Facilities: Distinctive; Value: what we expected ; Service: Flawless, Remarkable, Go the extra mile, amazing staff; Cleanliness: Immaculate; Great location and you are made to feel right at home.

Facilities: Good, Distinctive; Service: Professional, Friendly, Courteous; We also enjoyed breakfasts, drinks and tapas in the house bar.

Facilities: Top of the line; Service: Phenomenal; Cleanliness: Spotless;

Facilities: Top of the line; Value: Fantastic; Service: Remarkable; Cleanliness: Spotless;

Facilities: Top of the line; Value: Fantastic; Service: Remarkable; Cleanliness: Spotless; Great location, wonderful hotel, awesome staff