We got to the hotel at around 1am, The staff member couldnt find the booking, took around 10 minutes to find it on his system 2nd, i booked this hotel due to getting a free upgrade if rooms were available, exec and family rooms were available but the staff member serving us could not give us an upgrade as he did not know how to and the main staff had gone home for the night 3rd - had 1 bath towel in the bath when room was booked for 2 people

Quality of the service and facilities was excellent!

The front desk staff was wonderful as we checked in. Helpful. Pleasant. Friendly. Accommodating.

Staff was wonderful but hotel is in the middle of nowhere but with a sketchy all night club in the back parking lot. Dark decor in rooms makes it feel like it may not be clean. Not fresh smelling. It kind of felt like a dark Crown Plaza Hotel in the US. We booked because it was near the airport but we would have been happier staying closer to the Medina.

I booked this hotel the morning after the earthquake thinking that because it is a new building it would be safe to stay there until our flight. We got the taxi there (as our previous riad closed) and could not believe how much damage there was in the reception area alone. I tried to get a refund but to my shock and horror the owner kept the hotel open meaning that it was impossible. Amal, who is their sales executive, said in an email to me that only "small damage" was incurred to the ground floor and that the hotel remained open. It is delusional to tell me that that was small damage. You put all those guests in danger and your staff by keeping the building open. If there was a larger aftershock I do not think your hotel would mostly stay stood. And you want me so stay in a building that was split in two? Please tell me your logic as to how it was safe. If you are putting money before safety you are indeed selfish and should be ashamed of yourself. We lived in an earthquake zone and so we know what we saw was not safe. The receptionist (if you see this I hope you are okay) looked petrified and incredibly stressed not knowing what to do with the guests because the structural integrity of that building was non existent. With the mindset of this owner I do not trust that they will properly fix this building, which is a shame because it looked like it would have been a nice place before the disaster.

this is a SCAM! Do not book this hotel. We paid upfront and when arriving the hotel was a mess (this was duo to the earthquate 8th of September 2023). The building was seriously damaged and we did not stay there. However, weather Expedia nor the hotel payed us back! No further comment - never pay in advance or switch to another booking platform - there are many.

Beautiful hotel, the staff were incredible. So helpful and friendly and really went above and beyond. We were there during the earthquake and the staff were still working so hard to make it an enjoyable experience despite everything. Wishing everyone safety and peace in this beautiful country.

Staff were brillient. Patient, responsive to needs and everything u expect when on holiday. Rooms were lovely and the pool was very good. Only thing that would improve would be to have a better gym with weights for training. However this is just personal. Loved the place.

Service is very slow the workers work in their own pace. I had no electricity in my room for over a hour, even though they advised me it will take a moment to fix the issue. I had to pay a deposit whilst others did not have to pay a deposit which made no sense. Every-time I paid for drinks and food by the pool they would hound me like a pack of dogs to pay, even if I was in the pool. I don’t think they know what good customer service is but I hope this review educates them and would not advise anyone to come here.

Had an amazing stay at the hotel, all the staffs were friendly and willing to please their customers. Our room was upgraded to the pool view by the manager after we complained about the AC in our room. The restaurant staffs were amazing. Yousef, Hamza, Abdelatif were amazing. The manager is just too good. The dinner meals were special and was something we looked forward to.

I was somewhat hesitant to stay here as it was slightly out of town and they have a few not so great reviews. That said, I could not find one even tiny issue and I have extended my stay. The staff in the hotel are perfect and I don’t use that word a lot. I was given a complimentary room upgrade and very accommodating housekeeping when I wanted a late room tidy. The spa is awesome and very reasonably priced, I had a treatment from Rabiaa. She was truly amazing, very refreshing, very professional. Also I want to mention the receptionists Ismel, ihsane and imane who were perfect. I could not fault them. Staying here is better than staying in the other 5 star hotels I have experienced in this area, I would recommend anyone else to come. The prices are very good, it is only 7 minutes from the main parts of the city (€5 taxi). I will be returning. Awesome trip.

Very clean and beautiful hotel. The staff is friendly and helpful

No comment ....does not meet the standart , hotel should review many points to be in a standart level

The staff were friendly, welcoming and helpful.

Non smoking facility Wonderful.will stay here again if i should visit Marrekech again

Had a very nice stay! Big room, big and comfortable beds, nice breakfast

Service was excellent. Staff were friendly, helpful especially Younis, Rashid (makes an excellent cappuccino!), Maryem, Irmine. Deslike...Some rooms and certain areas of the hotel had a pungent stench, no WiFi, broken air conditioner but staff were eager to put things right.

The rooms are nice and clean but the hotel is far away from any meaningful activity. The staff is rude and it took me 1 hr to check in

Overall the hotel was great, nice service, nice rooms, nice enough pool although not big enough. Only to have a small issue about a bottled water that we didnt use in the mini fridge but they stated that we did drink it and swapped it with another brand. It is sad that they couldnt understand that the mistake was probable from people before us and that the previous cleaning lady didnt bither to check. All in all, if tou are staying at this hotel, take a picture of the fridge and send it to them right away before your check out just in case :)

nice

It’s nice place to stay,I will stay at this hotel again!

The staff were amazing. They did everything to please us. Thank you so much.

The staff were amazing. They did everything to please us. Thank you so much.

One of my favorite hotel to stay at in Marrakech stayed here over 7 times

Pleasant and well mannered staff, receptionist always ready to help. Special thanks to Jamal ! He was super helpful.

Excellent stay, hotel staff very helpful . The rooms are spacious and very clean. Good to see the hotel extremely busy, post Covid. No doubt after your first stay you will return.

Price was good area quite staff very friendly with kids and helpful. Definitely recommended

It was our first time at the Kech Boutique Hotel but wont be our last. The staff were fantastic, the room was spacious and clean and the pool was perfect. Overall, highly recommended

Very good

We had a good time staying in this hotel , clean , big room , good breakfast . I didn’t like the service in the sauna especially the lady who does scraping she didn’t do a good job , I had to asked her many times to scrub many missed parts of my body . The room where I did the scrubbing was flooded with water and also cold , I wouldn’t recommend the sauna in this hotel

The staff was amazing free upgrade to a bigger suite

Amazing. Very big rooms and comfortable beds. Very friendly staff!