Booked 2 superior rooms for 3 pax under same reservation reference no. but given only 1 room upon check-in. After further check with the reception, the rooms were upgraded to 4 pax capacity without extra charge. Room TVs are not functioning. Not given aircon remote control, unable to adjust the temperature. Rooms too cold at night due to wet weather. Anyway, the rooms and washrooms are very spacious and clean. Especially the gardens, plants are very beautiful. Gardeners' hardwork is highly commended. Would be great if breakfast is included. Thanks to the reception staff presenting birthday song to the birthday guest.

Beautiful grounds and rooms. A great place for families and a nice retreat from the crowds of the city. The pools were very nice.

What an amazing hotel, really charming! The restaurant BiruBiru offers a really nice breakfast with a breathtaking view. Our room was incredible with a balcony other the sea. The team is really helpful and make all is possible for you to enjoy your. One of the most memorable hotel of our trip in Malaysia!

The staff is lovely, the rooms are really unique and spacious. My only complaint is there are no lounge chairs around the pool. As well, it’s high tide during the day so there’s no beach at the property.

This hotel is perfect for couples getaway, too bad, I came with my family and it is not suitable for older folks nor young toddlers. There are many uneven pavements and stairs all around the place, not to mention the floor everywhere is wet, posing a high risk for the elderly and kids alike. Before Biru Biru cafe was opened, it was much more serene and lovely, now, the tourists are everywhere. Some of them even walked into our Villa room since they are not locked on the outside. Futhermore, there is no longer beach area for us to walk around and enjoying the sea... thanks to the cafe being built there. I do appreciate the staff for letting us checking in early, so that my parents could get some rest. Too bad this hotel does not provide breakfast so that's a minus for them. Had to order our own food. All in all, it was not too bad, but not a place I'd bring my family back again.

Beautiful place, clean and the receptionist is friendly and have been wonderful. The view is excellent and the environment is peaceful.

Really enjoyed our stay here! It’s a beautiful and unique place but I feel it could do with some updating, especially decor in our premier suite, it was looking a bit tired but we enjoyed it all the same. The view was great as it’s easy to get buses into either Bath Ferringhi or Tanjong Bunga where there are restaurants and bars. Bear in mind the restaurant and school on site can be busy (esp weekends for the restaurant) so it’s not always quiet and peaceful. Definitely worth a visit for at least 2 or 3 nights (we stayed 4) loved the refillable water cooler. Need to stop using small plastics for Toiletries though. Overall a great stay though.

This was a dissapointing "resourt." To call it a resourt is inaccurate because there is nothing resourt like about this place. The two pools don't have any lounging chairs. All the green grass is fake. And the rooms are very uncomfortable. Will not be booking this place again.

Lost Paradise is a great resort. The grounds are lovely with lots of different garden and pool areas to relax at the property. Staff is exceptionally nice and helpful and always available. This location is a bit isolated without a car, but there are bus stops near the hotel (grab is hit or miss for this area). The room was clean and spacious with a balcony. My only issue was the WiFi did not work in the room for the second week of my stay. The staff was helpful in trying out other networks, but none worked. It still worked in public areas so only a slight inconvenience. Overall a great property and stay:)

Not sure how other’s guests rated the hotel, but to us the rating will be around 2/10. The room is not what you see in the advertisement. Very disappointed.

Not sure how other’s guests rated the hotel, but to us the rating will be around 2/10. The room is not what you see in the advertisement. Very disappointed.

Room allocated was a room with renovation works done outside and dining tables just in front of the door. And one could hear commotions going on by virtue of the room being adjacent to the lobby and main dining area. Staff was unhelpful and uptight. The rest of the resort, however, was colourful, bright and had positive vibes about it. Just our luck, I guess.

Tv and wifi didnt working well. But the view the beach, evrything was perfect 👍👌

Tv and wifi didnt working well. But the view the beach, evrything was perfect

So comfortable. Recommended for those who like beach and sea

Place is quiet and Balinese style.

Place is quiet and Balinese style.

The location and the environment is so relaxing. The staff is so friendly and helpful. The breakfast buffet was good. My 3yo son really enjoy the volcanic rock pool. Hence, we did extend our stay on the following day because we feel so happy staying in this resort. Suggestion for the resort management, please put a small towel below the sink in the toilet as it was slippery. My son was fell in the bathroom and his head hit the corner of the marble wall near the toilet door, causing his head to hurt and bleed. Luckily we go to clinic and doctor just glued the cut instead of stitching.

Requested for Melati Room on 1st floor for 3 pax, but request was unfulfilled despite booking well in advance. Was initially given the room under Melati which was dark and way too small for 3 pax. Was very disappointed and unhappy. The only other room available required a RM100 add-on with no breakfast....since we had limited choice, we paid the extra. Also, the new room for which we paid the upgrade had a bunch of dirty, used towels left by previous guests inside the cupboard....which was an unpleasant discovery upon checking in. Room's bathroom water pressure was inadequate. The main swimming pool's water was murky. Reception staff needs extra training with regards to managing client expectations, housekeeping needs to be extra thorough when getting rooms ready for new guests. Maintenance could do better too.

Requested for Melati Room on 1st floor for 3 pax, but request was unfulfilled despite booking well in advance. Was initially given the room under Melati which was dark and way too small for 3 pax. Was very disappointed and unhappy. The only other room available required a RM100 add-on with no breakfast....since we had limited choice, we paid the extra. Also, the new room for which we paid the upgrade had a bunch of dirty, used towels left by previous guests inside the cupboard....which was an unpleasant discovery upon checking in. Rooms bathroom water pressure was inadequate. The main swimming pools water was murky. Reception staff needs extra training with regards to managing client expectations, housekeeping needs to be extra thorough when getting rooms ready for new guests. Maintenance could do better too.

Our family of 2 adults & an eleven year old had a great 6 day stay here. On arrival, we were immediately upgraded to a Seaview room. Breakfast was great. Every morning there was a variety of local dishes as well as Western food. Staff were very helpful & hospitable. There are two infinity pools. We always had one to ourselves. It was also very easy & cheap to catch Grab taxis to get around the island. The thing that we most appreciated about the hotel was that profits go into maintaining a school for children that are disadvantaged. We hope to come back!

Our family of 2 adults & an eleven year old had a great 6 day stay here. On arrival, we were immediately upgraded to a Seaview room. Breakfast was great. Every morning there was a variety of local dishes as well as Western food. Staff were very helpful & hospitable. There are two infinity pools. We always had one to ourselves. It was also very easy & cheap to catch Grab taxis to get around the island. The thing that we most appreciated about the hotel was that profits go into maintaining a school for children that are disadvantaged. We hope to come back!

The room dont have cupboard n no mirror

Good n very nice place

Great location with waves lapping the hotel, Bonnie the PR can not do enough for you.Far more character than the standard Penang fare.Good walks along the beach when the tide is out.

Great location with waves lapping the hotel, Bonnie the PR can not do enough for you. Far more character than the standard Penang fare. Good walks along the beach when the tide is out.

Very near to the sea & such a beautiful place. My family love this place so much & will stay here for our next vacation.

Nice view. ♥

Such a great services and have beautiful scenery at the resort.. will come again in future

DONT GO THERE i had 4 night reservation and arrived late evening. Property keeper escorted me to the room. There was a hot water running and overflowing bathtub and sink. I requested another room with no success. My room had a door leading to the parking lot with cars standing 2-3 yards from the door. Unforgettable view. Obviously all car-related noises were heard in the evening and early morning. Keep in mind that it is NO GO place if you dont have a car. There is no restaurant on the property. 7/11 and other markets can be reached with a taxi only, Nothing within walking distance. They said they have a driver who charges 10 currency units for short rides in the daytime and 20 in the night time. Water in the pool was milky. Beach line is very very small and short. Room looks very outdated. Fabric on the ceiling. Dirty sofa with stains.Very old and dirty floor mats. Couple of rustic bali-style decoration pieces can not improve overall impression. I had to leave the property after overnight stay and lost my money. I booked another place - Jazz hotel which was $15 more expensive but is a great and clean place to stay. I have to mention that i am not picky person but Lost paradise hotel supposed to be entirely lost from booking sites. MY ADVICE - YOU CAN FIND MUCH MUCH BETTER PLACE AT THE SAME PRICE - DONT GO THERE

DONT GO THERE i had 4 night reservation and arrived late evening. Property keeper escorted me to the room. There was a hot water running and overflowing bathtub and sink. I requested another room with no success. My room had a door leading to the parking lot with cars standing 2-3 yards from the door. Unforgettable view. Obviously all car-related noises were heard in the evening and early morning.Keep in mind that it is NO GO place if you dont have a car. There is no restaurant on the property. 7/11 and other markets can be reached with a taxi only, Nothing within walking distance. They said they have a driver who charges 10 currency units for short rides in the daytime and 20 in the night time. Water in the pool was milky. Beach line is very very small and short.Room looks very outdated. Fabric on the ceiling. Dirty sofa with stains.Very old and dirty floor mats. Couple of rustic bali-style decoration pieces can not improve overall impression.I had to leave the property after overnight stay and lost my money. I booked another place - Jazz hotel which was $15 more expensive but is a great and clean place to stay.I have to mention that i am not picky person but Lost paradise hotel supposed to be entirely lost from booking sites.MY ADVICE - YOU CAN FIND MUCH MUCH BETTER PLACE AT THE SAME PRICE - DONT GO THERE

This was a real gem! A mix of colours and styles old and new but it all works so well. It’s right on the water front and my room was practically in the ocean! It was quiet and very peaceful and I enjoyed the time by the pool looking at the ocean. The breakfast was nice with a reasonable selection. The internet was very good. But the outstanding thing about here for me was the staff and how attentive and friendly they were especially the delightful Mary she was a star! Perhaps the only down side was it was away from everything a bit so you needed a cab or bus to get too places but it was only 5 minutes in most instances.