Nice place to stay in City. Conviently located. excellent food & Breakfast is marvellous a big spread and very fresh preparation.

I confirmed with them that I will be checking in late with them and they accepted the checkin time and when I reached there they told me that the hotel is booked out and can’t do anything about it. I had to flight with them at 1:30 at night and then they went and cleaned one of the rooms and got a room at 2 in the night

Very professional staff always willing to help. Great hotel!

Very pleasant

Rooms were really dirty, and dated. The only good thing about this hotel was the friendly staff. The quality of food was really bad, also there were many flies around the food.

No complaints. Room, service, cleanliness up to expectations. Able to go for a morning run along the river. Breakfast was good too.

Currently managing a bar in a 5 star hotel my expectations were slightly higher. 1) Check-in could’ve been smoother had someone payed attention at the queue and managed it better. 2)IRD servers were super friendly and food was good. A quality check on food after delivery was expected since its a 5 star hotel. Tray/table clearance was the best. Said to simply press ird on telephone and it’ll be taken care of. Did that a couple of times with but no one came maybe I was doing it wrong? Maybe server delivering food can explain how to call 3) Room was spacious and clean. Loved the sandstone marbles. Just the washroom mirror had some stains not sure what they were and a couple of pillow cases had minor black stains and bedsheet had a minor yellow stain. Again, attention to detail…something expected of 5 star property…not sure if room checks are done once they are ready 4) In today’s day and age Smart tv is a must in my opinion for 5 star hotel…upgrading should not be optional 5) Check out was smooth although agent never asked how the stay was or thanked for staying…verbiage should be improved its a 5 star hotel not a motel 6) Valet team were super welcoming and always had a smile on their face. Overall, a lovely stay with ird servers and valet team making the difference but front desk team needs some coaching as having currently working in hospitality industry I know guest staying at an upscale 5 star hotel have certain expectations. Will return back in a couple of weeks.

The hotel was well appointed and staff was extremely polite and accomodating. I woild remove the carpets in the hallways and rooms which seemed to trap a damp odour. Otherwise very good hotel. Food was very good as well.