Spacious rooms and location is good

The hotel provides great space for the family ina central location in Jerusalem. They provide good breakfast vouchers to get you out and into the city with a full tummy in the morning from a local eatery. While the rooms were spacious everything in them was breaking or on the cusp of breaking. Faucets falling off, multiple door handles falling on the floor, stair railings wobbling and keeping you safe with just a tiny screw, beautiful island in the kitchen that falls over when you lean on it, and mold in the bathrooms. It felt like the room was designed to look good in a photo but was not ultimately maintained for actual guests. The rooms served us well and provide spectacular views of the city. On the next visit I will still consider using this hotel but will definitely look for alternatives.

It doesn’t look like a hotel from the outside. But when you go to 21 st floor there’s the apartments. Excellent view! So much to do around. Very walkable. Excellent breakfast from local venders. Friendly staff too. A couple minor maintenance issues but the rooms are comfortable and have everything you need.

Our department was not clean - to say the least: rice in sink, hair in bathroom and more The toilet seat was broken as were mirror,s.

This apartment hotel is AWESOME. Two-level suite, so actually the 21st snd 22nd floors. 12 or 13 units around the 21st/22nd floors. Kitchen with appliances, dishes, cookware, etc., dining room/living room, and bathroom, downstairs. Large bedroom and bathroom with hot tub bath/shower upstairs. Nicely furnished, comfortable bed. Picture window along the width of the downstairs. In addition to a traditional dining room table, there was a bar-type table along the entire width of the picture window with high-top chairs so that you could eat or drink wine while enjoying the beautiful view. Our unit looked north in the direction of the Knesset and the Chords Bridge (aka the Bridge of Strings). There was a telescope next to the window. What a great extra! Very conveniently located. Right across the street from one end of the pedestrian area of Ben Yehuda Street and the bus stops to go anywhere in Jerusalem. (You'll need a Rav Kav transit card for the buses and trains.) Lots of good shopping and eating on or right off of Ben Yehuda Street. The apartment came with breakfast vouchers for 3 cafes and restaurants very nearby. The only negative about this apartment is the twisty staircase between the 2 levels. We decided to keep our suitcases downstairs rather than carry them up the narrow winding staircase. The next time we come to Jerusalem, this will be our FIRST CHIOCE of hotels.

The service was not rendered by the hotel. I showed up to the hotel to check in and nobody was there to answer the interphone or be available during our arrival day, therefore; I could not use the service. I left the hotel without knowing where to go at 5am. The least that the hotel could do is a refund, but not even. I paid for a service that I have never used. I am warning everybody DO NOT to go to this hotel EVER.

I feel so SORRY to write a late review, so many stuff to catch up after I came back from my Israel trip and finally I can share my experience here. We stayed in this amazing hotel for three nights between Apr 01 to Apr 04 when we traveled to Jerusalem. The hotel is in a very convenient location close to restaurants, shopping area, train/bus station and even have a HUGE local market nearby which we were there everyday (actually serval times in a day!)to try all kinds of local street food and fresh fruit and vegggie. The manager and staffs are very friendly to us. On the first day there was a issue with the air conditioning. After we talked to the manager Oz and the owner, you know what? He actually gave me a great offer that I could not refuse and upgrade us to the president suite which is facing right to the Temple Mount. what a magnificent view! I will never forget such a nice view in my life. Thank you so much Oz! I will definitely comes back again. I have already missed Jerusalem and Israel. This is the best place I have ever been!

It wasn’t the cleanest. Found some hair in the bathroom and on the towels. It was comfortable though. However, there was no air conditioning. The pictures posted were very deceiving. I would give this place a 3/5.

very happy though a little difficult with car parking and strollers narrow exit way

Staff were Fantastic! The rooms were a bit broken but the view was amazing and the staff were amazing

Horrible experience

An excellent stay. Location was perfect, staff could not be more helpful. Had choice of 3 breakfast locations to pick from each day. Two floor roomy suites.

Centrally located, FABULOUS panoramic views. Quiet.

Excellent location and very friendly staff. Rooms were great for a family

What a gem. Yoel and his team are professional, reliable, communicative, and accessible. The property is in the most ideal location, directly across the street from Ben Yehuda. Rooms are updated, very large, and private. Views are incredible.There is also a Shabbos elevator. Very affordable for what you are receiving. I'd stay here over the smaller rooms at the more expensive hotels any day. Would definitely stay here again.

The staff was very accommodating and always aimed to please. This is a great place for a family who needs extra space and wants nice accommodations

Large apartments. Breakfast Is at very good coffee shop which is 2m walk. Comfortable. Service is very good

The 21st Floor Hotel is in the perfect place in Jerusalem. It is well-located and our room had a wonderful view of the old and new city. We could walk to the old city and there were lots of restaurants in the area. The room was clean, but there were some items in need of refreshing. The staff was really helpful and friendly.

Room in terrible condition

The view at this hotel was second to none, 21st floor on top of an office building , its truly was a 360 degree view. Each apartment (We booked 5 apartments) Each had its own personality, and each had its bedrooms on a second floor. The amenities included espresso machines in every room as well as available 24/7 in the office pantry area. The staff was friendly and helpful. Shabatt dinner was not only excellent but also enough food for 3 meals.

Great friendly staff and amazing view. Quiet!

Really impressed rested with the room, great view, and the surrounding area had everything we needed.

Somebody personally reached out to me making sure what time i will arrive. Phenomenal customer service. Breathtaking view and great location. Rooms are nice and clean.

It’s a perfect location and a perfect place for a family. The rooms a good, but needs to be updated to be great. The staff are very helpful.

Great location with amazing view!

We had a very good experience. The people working there are so kind! Omar was so accommodating. The location is amazing. I would stay there again

Check in was on saturday. I was told check in would be delayed 3-5 hours. So up until 8p. They agreed to give me 3 or 4 hours late checkout as compensation. That was fair to me. Check out is normally 12, they said 3p or4p will be ok. I planned my day accordingly. At check in, after i paid, i was told the booking was for 3. It was clear we were only 2. I asked that they check to make sure i wasn't charged for 3. Without checking i was told, "I'm sure it's fine." It was about 30 minutes before rhe office closed so i ask that he at least check in the morning. My son and i went to our outing the next morning, then sat for lunch (12:30). I got a tense call from the office about how I'm past check out time. I explained the arrangement i was told and he denied knowing about it. I told him to check with his manager. He replied by telling me I have 1 hour to return to get out of the room. My son and I ate in haste, literally walked almost 2miles as that was "quicker" than a cab in traffic. We cancelled our next outing as this cut in the middle of our entire plan! I arrived and we were locked out of the room, things still inside! Even though we arrived begore the hour deadline! The manager let us in the room, i asked about our agreement and he sort of ignored me, didnt say anything and walked away as we gathered our things. We left the room and he asked if we were leaving ?? I said, you are throwing us out. He said nothing. Didnt answer my call

Very well priced for the size and convenience/location. I enjoyed a large, duplex room right in the city center at Ben yehuda street. It was perfect for my needs and I would be happy to return there on my next trip.

The suite on the 21st floor - excellent panorama and cuty view.

I booked this and was so disappointed!! I stayed at this same place about 2 years ago and was so happy it was amazing! This time was a nightmare from hell! Unclean, housekeeper left my door unlocked! No hot waster no phone in room! No futness center totally a lie and much more!!!

New room, nicely appointed, unbeatable views, and an excellent and attentive staff are all pluses. This is a nicely done hotel in an older tower. Though it offers few amenities itself, it is at the heart of Jerusalem's activities.While the outer grounds have seen better days, the location downtown is ideal, close to attractions, restaurants, shopping, transportation, and the Old City.

המלון מלוכלך אין שירות בשבת השירות עד שבת היה חובבני אין פלייסטיישן כפי שהבטיחו לילדים עקצו אותי בארוחת בוקר עליה שילמתי (ל4 נפשות) ואפילו לא אמרו לי שלא אזכה לקבל אותה ידית מקלחת מפורקת אין מים חמים לרחצה של 3 נפשות (באנו 4) חניה בתשלום נוסף בחניון מטונף פשוט חוויה מבאסת ודאי ביחס למחיר של מלון בוטיק שומר נפשו וכיסו ייברח תת רמה בכל היבט