Excellent standard of staff, made us feel very welcome

The location was exceptional and stunning beauty

We received a very warm welcome from the friendly staff. The room was spacious and well-equipped, with a view of the river. We also enjoyed an excellent meal in the restaurant. This was a lovely place to stay, in a picturesque position by the River Severn.

Great location lovely food. Room comfortable and clean with refurbished shower room. The bed needs replacing as mattress comfort is non existent. I know it is a personal choice

It was a friends wedding we have a great day and would definitely recommend the Mug House

Lovely location

Greeted with a warm welcome to Lovely little place right on River Seven within a stones throw from Town Centre, spotlessly clean room, great food and staff go above and beyond to please, would definitely return and highly recommend

Lovely pub / restaurant with good range on the menu I stayed in cottage room 3, this is a small room on the top floor and access is by a steep stairway The room is long and poorly lit the bed and sofa are side on to the tv and this is backward and leads to a pain in the neck The bathroom is nice with a walk in shower but the water runs away from the drain and collects around the toilet which means you have to dry the floor before using the toilet

A lovely quirky place to stay. Comfortable bed modern bathroom, tv and tea/coffee and mini fridge. Heated room, although on our visit radiator remained cold but towel rail was warm. Would stay again as good location.

Had a wonderful time everything as expected will definitely be back.

We had a lovely stay, very good hotel to use as a base, the most important thing I can say is the honesty of the staff I lost a gold ring in the room contacted the hotel and they said they would look for it. After a few days it was found and they posted it back to me. Excellent honest service makes you feel good about people especially the staff there

Very cozy rooms and friendly Staff. I've been a few times at the hotel and always have had a very good experience. The restaurant is also able to provide an amazing food

Nice hotel with freindly staff. Food in bar downstairs was excellent as was breakfast which was freshly cooked. Room was a bit eclectic, a mixture of traditianal decor with modern furniture. Carpets looked like they could do with a good clean and the room was a bit cold even though the radiator was turned on it barely got warm. Was OK when in bed though. Location was good with excellent views across the river.

Always a pleasant experience. Food is excellent.

Superb room overlooking river, very friendly staff, breakfast and dinner were excellent and plentiful could not fault our stay and would definitely stay at the Mug House again.

Fabulous location Friendly staff Nice and cosy bar

Fabulous stay with such friendly staff, great food and a lovely room overlooking the river. Our dog Eddie was made a fuss off, I’m sure he enjoyed the stay as much as we did!

Great location to stay along the Severn. We started in one of the cottages with our dogs. Room was clean and tidy. Bathroom was spotless. The pub bar is dog friendly. Staff were fantastic, hospitable and service was impeccable. The beer is well kept and the food menu is tasty. We paid for breakfast each morning. The full English is great value as is the Eggs Benedict. We will be back and we will bring our dogs again!

It was simply an overnight stay to attend workshop in Kidderminster next day. Location appears good. Cottage accommodation appeared private, but was rather noisy. Two locked unused front doors in my room took away and comfort of privacy even though informed they do not get used. Just my view, I am sure many would say different. Overall 4/10

Lovely staff and great food

Great stay very welcoming people nothing too much trouble Was in cottage 2 river view, big room plenty of facilities (no dressing table thought) would definitely stay again

Bewdley is a really cute village, and the Mug House is a super location. We loved looking out our window and watching the swans and rowers. Pubs were close and restaurants too.

I have stayed here before but won’t again. No hot water in the place on my first morning. Got an apology but no refund. Hot water is pretty fundamental in my opinion. Full English breakfast was poor. Sausage about as tasteless as you could find, toast burnt and the cafetières are not fit for purpose. Very disappointing.

We liked everything - we stated in the Rose Room which is full of character and overlooked the river. The food at dinner and breakfast was fantastic.

Room was lovely over looking the river. Comfy nights sleep. Food was delicious and staff friendly. Location is perfect for shops and Severn Valley Railway. Highly recommended.

Great staff

Great place to stay very warm floor boards squeaked a lot room very quiet The Mug House is not a hotel but is well worth a visit and the best things are the the food and the staff Happy days

This was one of many stays over the years staff always polite and helpful when checking in and out and room always clean and ready

This was one of many stays over the years staff always polite and helpful when checking in and out and room always clean and ready

Lovely position with river view. Extremely old building so very crooked but added to the charm. Breakfast was additional however well worth it. Only negative is the room really needs another mirror. The heating was full blast and couldn't turn it down which meant the single glazed window needed to be open which was then noisy during the night with night owlers@ 0400hrs passing by chatting. Other than that great place

Lovely place next to the river Seven

We had a 1st floor room overlooking the river with river craft and swans to watch. The superking size bed was why we chose it. The bathroom was immaculate with a lovely big bath under the window and a generous size shower. Food with friends that evening was lovely and we felt our safety re covid had been addressed well. Just one minor negative point: the rear facing curtains in the room could do with replacing.