Nice area

Stay was great, service was great. Check in was quick and easy.

Everything was great!!

The hotel is suitable for families, but there were disruptive noises from children running and playing, which bothered other guests. Even after being relocated to a different room, the noise persisted from children in the room above. While the rooms are generally rated a 5, the lack of proper cleaning and dusting is becoming an issue. The phones, tables, and lamps are not wiped daily, and there is dust accumulating in various areas, such as under the sink where towels are kept. This feedback is a warning to management that if cleanliness standards are not improved, the hotel's reputation may suffer.

I didn't like the fact that there was noʻ microwave in the room

Excellent service

I love this hotel! By far the best in the area. The staff is super friendly and courteous and the hotel overall is very clean and comfortable. The breakfast is delicious and the pool is very nice as well.. The only issue I had was logging into the apps on the tv which I love to do, like Netflix and Disney. Other than that, I had a wonderful experience. I’d definitely recommend staying here.

Loved the room was beautiful

Very comfortable beds and pillows. All good. No complaints. Stayed an extra day.

Breakfast was great

Room 205 AC unit was just cool and a lil uncomfortable in the room. Not cold like I like it!

When I booked they gave the option to pay at hotel which I chose then they charge me 2 he before even arriving and charged a security deposit which isn’t mentioned at all. The room I was given for my family was sticky floor and beg bugs which is very disturbing. Had to wait 20 minutes for another room

Modern, clean and nice

Nice hotel

This hotel was just average..nothing really special but the decor in the bedrooms but that was not really functional. No table or movable chairs to sit and eat in the rooms. The beds were not the most comfortable but if you wore yourself out during the day, it wouldn't matter. The spa/pool is only big enough for about 6 people to sit, no swimming!! 😒, nor was the actual spa (doubles as a pool) was hot..jets were good and strong on one side of the spool ( spa/pool). I had to leave that area because a kid was trying to swim, after another set of boys got out there were playing around but splashing water on me, I also told them there was an active wasps net over the spool in the wooden wall that separated the outside/Parking lot from the spool..really disappointed about this area of the hotel. The walls a paper thin, floors too.. everything they did on the floor/room above was heard, ppl two doors had boys and we could hear them playing...which is normal for kids to do, just didn't need to hear it.. and the breakfast was extremely limited. I'm not a hugh breakfast person but what I do get, when I do get it, I would love for it to taste good and have more than one or two items I can eat. Please read what they have on your room card regarding Breakfast times and Housekeeping services..!!

I was happy that it had a whirlpool. The breakfast was great. Front desk clerks were friendly and helpful!

We were moved from the Glo Best Western to Comfort Suites due to you guys over selling the hotels. Best Western explained to us that we would have to stay at Comfort Suites because even though I got confirmation for my stay Expedia over sold the hotels. We went up there for a tournament and we’re forced to stay away from the team that I coach. The service at Comfort Suites was terrible, we repeatedly asked for extra blankets for the pull out couch and 3 times they said they were doing laundry so our kids slept with only sheets. We stayed for 2 days and the housekeepers never came and cleaned the room. We have a 3 year old that’s still in diapers and we’re forced to keep dirty diapers in the room for 2 days and there was no trash can on the 4th floor only the small ones they keep in the room. The breakfast was bad the the pool was closed. I’ve been an Expedia customer for over 10 years and it was the worst hotel stay we’ve ever had.

Would definitely stay again!

Re

Re

The property was quiet and it was clean. House keeping didnt clean our room after we left for the day but it was okay though.

My stay was very comfortable and convenient. It was easy to log onto the WiFi and get work done while relaxing in my room.

all items checked

The staff was extremely nice, check-in process was smooth and easy. Room was clean and breakfast was good. Will return.

The evening staff were more pleasant and helpful than the morning staff. There was a good breakfast. The bed was comfortable.The hot tub was not hot. It was outside and was not relaxing with all the freeway noise. The a/c worked but poured out strong stale cigarette smell the longer we used it. When I told the am staff, she said that happens when someone smokes in the room. Our last night there, the smoke alarm went off 5 times starting at 2:15am. We were given a $15 Dunkin Donut gift card for our inconvenience. Not a pleasant was to end our trip.

Staff was kind, caring and helpful. Property, rooms, etc was well maintained and clean. Location easy to access and love free and ample parking.

Friendly and responsive staff

It's clean and safe. Customer service is friendly. It's near a grocery store, has a hot tub, and is close to I-35.

System was down so unable to check in and staff advised us to find another place to stay, offering no assistance in finding another place. Terrible service and experience. Will never book with this chain again.

Great place to stay. Wonderful breakfast. I would stay here again.

Clean comfortable room, affordable stay, good breakfast.

Good place to stay in DeSoto with a excellent breakfast with many choices. Looking forward to staying at this location again soon