It was strange that while you had to pay a security bond, you are unable to book dining or room service to your room. This was a bit frustrating at times. The staff were all friendly, and the rooms were great. Location is great and transport easy to everywhere. While it was a great stay, im not sure I’d return at this price point.

From the time we arrived and entered the lift to go to our rooms there was an awful smell which can only be described as cheese and sweat which isn’t great in heat. There was smeared hand marks all over the lift which just wasn’t a great first impression. The smell actually made me sick on arrival to our room in which I then took the stairs for the remainder of the trip. We booked two rooms, first room was sticky with lots of fruit flies and the second had brown marks on the sheets and overall room felt dirty so they moved us. The second room was no better, channels on the tv didn’t work, air con leaking on the floor creating puddles of water making it a hazard for the little one. The sheets and towels again were meant to be white but looked grey from being old, we had to anti bac all switches as there was black finger prints left all over them. Sticky white residue on the telephone buttons. Chewing gum behind the head board. My mothers room was the same, just with a connecting door which lead to room that was not in use but the connecting door was unlocked aswell as the front door so anyone could enter my mothers room which did not feel safe. After requesting a refund as i felt scammed with what i had booked we was told we had to wait for the following day for a manager. They offered to move us for the third time which felt pointless as from what we saw all rooms were of the same standard, awful!

We love the Lagùn hotel , one of the best hotel at El nido , will definitely book again next time we visit

No iron and ironing board also a bit rundown. Over all ok…

Amazing staff, amazing service, amazing food. Couldn't ask for much more.

The room space was a bit tight, but I will say the staff are all very kind! The cleaning service is awesome - they place everything back to where it was and evident they clean. I will say though that this property is equivalent to a traditional western style hotel without any additional “bells”. I would not say this is luxury. Just comfortable. The main reason though to pick this is the location and walkability. Quick walk to the canopy walk, meeting destination for boat tours, restaurants, grocery store, and a quick tricycle to maremegmeg beach! Location for us was spot on and Made everything easier when traveling with a large group (we were 6-no kids). Food breakfast was subpar. Although there was food warmers the food was cold. We also booked 1 full private beach day(Nacpan/lio/maremegmeg) and a private round trip transfer to Puerto Princesa. No complaints — were both smooth!

During our 4 nights stay, the room hasn't been cleaned. We had to ask on our last day to change bedsheets and towels. Very bad smell all over the property. Mould smell in the room. Staff not really welcoming, the only two nice and friendly persons were the receptionists. Nice location but it needs improvements regarding cleanliness, from the windows, the lift, the doors, to all communal areas.

Nice place

Nice staff, good hotel, fair price and lived the pool and bar location. Needed a little more parking or options to park and be picked up

This is my 3rd time at this property. Location is perfect. Not far from all the action and not right in the middle of the crowded area. Everything is close by and are walking distance ie grocery 3mins walk, restaurants, beach 10mins etc.

Hôtel is much better in pictures than in reallity, lobby , breakfast and pool are perfect, 5 minutes walk to to town. Now the room are dated, and the damp smell is awfull. We had few rooms on different floors and all had the same issue. . Been traveling to Asia for a long time and this is the first time it happen. I would understood that issue in a cheaper hotel but from the rates they are charging it’s unacceptable. When back in el nido will book somewhere else

Staff very approachable and friendly.

For the nightly rate paid, would expect a free capuccino like I got in Manila. Pool is good, bed not as comfy and constant motorcycle noise so helps to being earplugs. BBQ was abut of a rip off where askinf us to pre purchas a ticket for very minimal value of picking off pretty uch the restaurant menu and paying the difference. Plumbing also smelt bad in last two days.

Property is dated but ok

Aircon is not working found it dirty filter. Is not eco friendly hotel and is not accessible to drinking water you have to go all the way downtairs to get drinking water.

All the staff was great from the front desk, restaurant, housekeeping, pool staff, everyone was so nice and helpful! Our room was nice and spacious! The AC worked great!

Unfortunately, our experience at this hotel was not enjoyable despite the staff's efforts to find solutions for us. Upon arrival, we were assigned room 507, which had water damage and excessive humidity (making it difficult to breathe). Regrettably, we had no choice but to stay in this room as the hotel was fully booked. The next day, we moved to room 211, which was also humid and had a water issue (yellow water with a terrible odor). My daughter suffered skin burns after taking a shower. This problem was resolved after two and a half days (we were unable to shower and had to use the pool shower). Additionally, they refused financial compensation, claiming they changed our room on the first night. We were very disappointed with the slow response, the incompetence of the maintenance technician, and the lack of communication with management. Hotels.com attempted to help, but unfortunately, we faced obstacles. The hotel has humidity problems, and our view is of a shanty town (on the back side). Furthermore, the room is tiny and not suitable for four people; it has two single beds instead of two double beds. The toilet is small and lacks towels, as does the shower. They provided a dehumidifier to reduce humidity, but unfortunately, it was quite noisy, so we had to turn it off. The breakfast was mediocre, with limited food options available.

Great place

Great location, staff is amazing and always willing to help. 👍👍👍

Staff very attentive and courteous,, location is perfect, very easy walk to town, restaurants and to tours , breakfast buffet is good

We enjoy our stay and found the staff to be incredible accommodating

The property stands out in terms of aesthetic. It’s really pretty from the outside and prettier when you see the interior. It’s very modern yet you will feel at home because of the furniture made of local materials. The staff is exceptional. Bambi and Richmond made our stay unforgettable. They were very accommodating and very friendly. They made sure we’re comfortable during our stay. I will definitely go back.

smell of humidity in our room but the room was clean et excellent restaurant and good breakfast

Great hotel in terms of location and staff. The room was spacious for 5 people. However, the room especially the shower is not super clean. If you are a clean freak I would be weary. But if you’re okay with convenience and closeness to the town I would stay here.

Good location - clean room - good overall

Lagun Hotel exceeded our expectations. We had read some negative online reviews and were concerned about smell, mould etc based on those reviews. I contacted the hotel prior to arriving to seek assurance prior problems were resolved. On arrival we were pleased to enjoy a modern, clean and fresh hotel and room. Its location is good. Staff were friendly. Breakfast was good. Also helped book fantastic boat tours. Only negative was they dont supply drinking water for the rooms - have to go out and buy it. Overall was better than we expected.

Rooms were terrible

Internet is terrible. If you need to use it, book a different hotel. Chek in staff is educated but not helpful

Amazing place, beautiful views, lovely private beach, tours included are amazing. 10/10 recommend !!

easy access to transport and town center.. staff very polite and courteous..

The check in was a welcomed one. The restaurant was a good experience with decent food. The facility wasn’t clean. There were mosquitoes in the room. The WiFi wasn’t good. You couldn’t watch any tv unless you link your mobile device to it. Overpriced with the laundry service. When you receive your clothes from the laundry service, the clothes return to you worse than how you gave them. Unclean and very wrinkled. I will never stay here again.

Nice hotel in a good location. Walking distance to the busy streets, just far enough to be more quiet than the rest. Essentially there was nothing wrong with the hotel/rooms, but a bit of renovation will be needed soon. Had a great stay, extremely helpful and friendly staff - will recommend it.