Facilities are nice, personal are exelent; unfortunately the logistic to hadle the all inclusive is terrible. I needed to sign the bill every time I take a dinner or a drink, one time I forgot to sign it and the server when to my room, wake me up just to sign the damm bill, the whole process makes me feel very unconformable every time. Although I gave tips everywhere the hotel try to collect a tip for a dinner I took that was not included. Although the dancers where nice the show was located in very depress room. I only when once. Fortunately I travel with my Roku so I could see movies otherwise I would be very bore. By the way The SPA is very expensive $175 dls for 50 min.

I did not appreciate the fact that they didn’t respect my decision of not doing the presentation for the time sharing. They kept insisting and it got pretty annoying. No means no! The food was mediocre, the wi-fi was terrible, and there was nothing special about this hotel. No worth the money, not going back.

We had to switch rooms three times before we found a room like any pictures on their website. They put you in private owned rooms that have food in pantry and personal stuff in rooms. The first room had a worn out mattress. They have gone downhill since last time we visited. They told us if you book through a third party it’s like booking an Air BNB. Well….thats not the pics on third party websites? Tread lightly

This property is meticulously taken care of but lacks service competency. Jaime our concierge was very helpful but outside of him service was lacking. Not sure this property should be listed as VIP access as we didn’t recieve any of the perks. When checking in we were told it was very slow on property(which we prefer). We were never offered an upgrade. When I asked about it they said we don’t do complementary upgrades except for a certain price.. We mentioned being platinum members but it didn't matter. Alot of us book VIP access not because of the perks but because of the quality we normally have. This property is beautiful, food is ok but honestly not worth it. Probably better off next door at Flamingo since they seem to be much more of a "resort". One last thing...Upon check out we were charged gratuities on top of everything(We tipped heavily along the way). This was a little decietful but since our stay was short it wasn't a big deal. This could be an issue for some since it doesn’t mention it anywhere until you check out!

Amazing. Best food we’ve ever had at an all inclusive. Service from Jesus, Daniel, Ernesto at the pool- top notch. VIP Polo was awesome to have. Very calm and quiet resort. Everyone is friendly and helpful. We will be back.

We loved our time at villa la estancia, de property is beautiful and the service is top top. From the reception staff to the pool services, house keeping, kids club, wait staff every one made our stay magical!

Facility is well made, all the detailed in the construction was well crafted. The room was incredibly. Facility grounds well maintenance. Beautiful hotel and the personnel excellent.

Good food and cleaning