Front desk are nice and polite, speaks fluent English.

The hotel is in the proximity of the outlet. There is lots of parking in front of the hotel. Restaurants and convenience stores nearby by. The hotel is clean and quiet but the breakfast needs a lot of improvements.

Staff are not helpful. Arrived at raining night and the staff did not give helping hand to unload the luggages from my car. Even we offloaded the luggages, they did not offer help to deliver our luggages to my room.

Very clean rooms. Staff are very friendly and helpful. Would stay here again.

Our stay was a huge disappointment. The only positive about the hotel is its location convenient to the Karuizawa Train Station. Many negatives: Uncomfortable beds - with our extra bed being just a thin mattress on a hard wood base; windows look out through metal shutters creating a prison-like atmosphere; room is cramped and bathroom is tiny; breakfast food is cheap and tasteless (instant miso; slightly stale croissants; tired sausages; no fresh fruit). Lighting was hard to operate. And, the staff were not helpful - to the point that we doubted we were in Japan. We had left our bags for several hours after we checked out, and when we returned to pick them up, we could not easily locate our luggage number. Even though the staff knew us, and knew we had a train to catch soon, they kept us waiting until we could locate the number. Overall our worst experience with a hotel in Japan. We have stayed at hotels much less expensive with much better accommodations and service. We hope that in the future the staff will provide service more in line with Japanese culture.

Good

Near to train station

Value for money