The stay was ok after having to move room after having a cockroach in the room.

Lovely hotel, nice design, super friendly staff. We came on the business trip, I was very happy with the hotel’s internet connection, possibility to work there without a connection worry. Only one down side, very noisy day and night as it is next to the busy road, no soundproofing.

Thank you so much for a great stay. Great service, so friendly. Lovely to sit at the roof topp terassse enjoying the food, view and someting nice in the glass. Good selection for breakfast. The hotel has perfect location to the beach, shopping areas, wellness and restaurants. I was not aware when I ordered that the hotel not have balcany and that we could not see out the window from our room. The view was inside the hotell. It is however possible to order room with view. But not a problem since the hotel has a lovely roof top.

Nice hotel. Room comfortable and well equiped. About 2 mile walk into historic centre and a mile to beach area. If using public transport some buses stop close to the hotel. Global runa relaly good island bus service Hotel has nice rooftop area but pool is a plunge pool not a full swimming pool

Arrived at the hotel about 2hrs early, so our room was not ready . OK . So thought we would put luggage in a luggage room . The receptionist then said we do have a room ready but you have to pay 12 euro if you want it . We did pay this as time saved on holiday is a good thing . We booked this hotel last year and it was a very nice room ....This room this time was smaller , a bit noisy as the gym was just above us , we were in this room for 7 nights but didn't want to complain. MY POINT IS THAT THERE WAS A ROOM READY, AS WE WERE IN IT AND FOR 7 NIGHTS, BUT WE WERE CHARGED 12 EUROS EXTRA FOR THIS ROOM. WHY? IT WAS NOT AS GOOD AS THE ROOM WE HAD LAST YEAR. Anyway we had a fantastic holiday but will not be staying at this hotel again ...Principle . We were charged for a room that was ready .

Spent a few days at the hotel, it's close to all the sights with lots to see and do in the area. Easy check in and out, staff were helpful.

Enjoyed the Silken Saaj in Las Palmas. The staff are its biggest asset. Thank you to all. Good location and close to local restaurants, shops and bus stops.

I recently stayed at this hotel, and unfortunately, my experience left much to be desired. Here's a breakdown of my disappointing stay: Location: 2/5 The hotel is situated on a noisy street, which significantly impacted the overall comfort of my stay. The constant street noise made it challenging to relax, especially during the night. If you're sensitive to noise, I would recommend looking for alternative accommodations. Customer Service: 1/5 The level of customer service provided by the staff fell short of expectations. From the moment of check-in to various interactions throughout my stay, I found the staff to be unresponsive and unaccommodating. It's disheartening when the service does not match the hospitality one would expect from a hotel. Amenities - Pool Access: 2/5 One of the reasons I chose this hotel was the promise of a pool, which, unfortunately, turned out to be inaccessible during my stay. The staff did not provide any clear explanation or alternative solution, leaving me disappointed and without the amenities I had anticipated enjoying. In conclusion, my stay at [Hotel Name] was not up to the standard I expected. The combination of the noisy location, poor customer service, makes it difficult for me to recommend this hotel to fellow travellers. I hope the management takes these concerns seriously and works towards improving the overall guest experience.