The Hyatt Ziva Cap Cana was a perfect vacation for our family. There were always things to do, food options were great and tons of options. The size of the gym was very impressive and so was the beach. We felt VERY safe during our time and never worried about letting our 11 and 13 year old go do their own thing.

The grounds were beautiful and staff was friendly and helpful.

I am rating the hotel and the staff 5/5. Although we have a poor check-in experience, overall this hotel is beautiful and probably the best we've been in Punta Cana. Sharing my experience w/ the problem I had w/ my booking w/ Expedia and how the hotel handled it. Booking details included Junior Suite Swim up-King, balcony/patio with Ocean view, Club level-club lounge access, among others. A few days before, I messaged the hotel to confirm my booking and its details. I was told that my booking doesn’t include an ocean view and the club level. Those 2 are upgrades and was asked if I wanted to avail myself, of course, with an extra charge. I had an Expedia agent confirm my booking details & inclusions (which of course, included those 2 upgrades, I paid for them during booking) and told the agent to e-mail the hotel reservations directly so communication must be between them. In other words, my booking and its details from Expedia were not honored by the hotel and as expected, we had a hard time checking in which took almost 2 hrs. It was too much hassle and ruined our vacation mood from the beginning. Both parties, Expedia and the hotel were blaming each other and no one ever admitted who was at fault. I was given false booking upgrade details by Expedia, and the hotel was also firm by saying it wasn’t the hotel room class that was booked. Ending: we were given a regular Junior Suite-Swim up king, NO VIEW, and the Club level access was given as a“complementary”

The resort was very busy but we never had a problem finding chairs by the pools. The breakfast buffet and the Mongolian BBQ were the best food options by far.

Everything was amazing, the food, the room, the staff in general. I give 10/10. I’ll definitely come back. It was a wonderful family trip. Hyatt Ziva Cap Cana the best.

Amazing stay, we spent 13 days this summer and everything was perfect. A big thank you to Elvin, Clebert, Emanuel, Ernesto ! The only advice I would share with the property was to proactively propose a late check out for people like us with very long flights and a little one with us, especially for customers staying for a long period, would of be great meeting maybe a manager (something pretty usual for long stay customers in 5*)

Loved our stay, definitely coming back to this resort.

Very safe

Excellence everywhere

Spectacular

The food was cold all the time

Excellent vacation spot

Best place always

Very fun resort for kids, especially the water park.

Ford options were great, room cleaning is bad timing especially with family with little children

The entire staff members were so attentive to our every need. The food was delicious, all areas & rooms super clean & beautifully decorated. We were a party of 5 and were ALL sad to leave this morning. We definitely recommend this hotel. Our 9 yr old granddaugther had so many activities organized by the Kids club- she enjoyed herself so much we will definitely return & highly recommend the Hyatt Ziva to all. Hasta luego Punta Cana.

Property was beautiful and staff were excellent.

The Hyatt Ziva Cap Cana is one of the most beautiful resorts we’ve ever been to with the most kind, considerate, and genuinely caring staff. There were ao many activities for a family to do! We loved the resort, restaurants, pool, the waterpark, and the ocean was pristine and perfect. Our kids loved the kids club and kids activities! We will be back again!

Food was nothing special. Buffet was very limited. Desserts tasted old. No access to spa if you don’t pay for expensive massage service. Pools good. Beach also good. Will choose a different hotel next time.

I liked the quiet seclusion. The food was good for an all-inclusive (especially at The Tempest Table). Pools and beach were nice and staff was friendly.

Beautiful setting, amazing hotel and staff. Thank you!

A perfect getaway

Amazing place to vacation. No complaints at all. 100 percent recommended

El Mercado Breakfast, lunch and dinner are very good at this restaurant. They offer a lot of varieties for everyone at Mexican, Vegan, Eggs Stations, Salads, Shakes, natural juices, fruits, yogurts, Crepes,Pattisseries, Nice food well seasoned and a vast variety of choices for the meat, seafood and veggie lovers, Gaspacho was very tasty, but should be hotter and the only thing we hated was the strawberry icecream. It tasted like medicine. Atmosphere is cozy and service was very attentive. The italian restaurant Threads and Noodles was very well decorated. We tried the caesar salad which was delicious. Also, the broussel sprout salad was not for my liking because I preferred them roasted. The pumpkin and Gorgonzola soup was well seasoned and delicious. The pizza was awesome and the ribs excel expectations. Our best choice was the Mongol menu at Tempest. It was awesome. You can create your dinner with choices such as beef, chicken, duck, pork, shrimp, mussels, fish, scallops and an assortment of vegetables with three kinds of noodles to choose from, white rice or fried rice and your choice of Teppanyaki, oyster or sweet and sour sauce. A most go. For lunch every day from 12-2 there is BBQ at the main pool and the Navigator with a good skirt steak and fettuccini with alfredo pasta. And if your lucky, you will get your own coconut with water. Some nights they do Havana nights, Tex Mex or something special. Kidz club was very good my kid enjoy it. The best waterpark

Food was just ok. Had to call to have our room cleaned. Some employees not friendly.

It is our first visit to the Ziva Cap Cana. The quality of the food and drinks is impressive, variety of dishes every day, I recommend the a la carte restaurant, excellent shows every night for children and adults, the employees work hard to make you feel like at home.Darlin, Yazmin, Pedro Hdz, Maximo, Rafael. We'll be back soon.

Thank you to all staff.

My family and I had an amazing experience!

This resort is top notch. I have no complaints. Enger our butler was absolutely amazing!!

Beautiful resort, very family friendly; there were always activities for entertainment for all ages , the food was delicious. I love that they serve you in the buffets (this helps with hygiene). The pools are beautiful. Everywhere you go there so many beautiful works of art! The staff were extremely friendly and respectful! Place was very clean! AC always working well! Will definitely come back a few more times ! I love it here :)

The resort itself is phenomenal! It’s perfect day for a family with kids. The food is amazing. The drinks are great.! The Service is top-notch!! The only thing was that I didn’t feel like they gave us any type of Special attention for having a Hyatt credit card. Besides that everything else is amazing

Amazing place for rest !!!