The room was not clean. We found small pieces of trash around the base of the beds, mold along the tub/shower wall, and aome ants in the room. The room needs a deep clean and confirmation from management before another guest is allowed to stay in the room. This next piece of feedback isn’t the hotels fault, but the guests on the floor above us walked around the room all night both nights of our stay. Very difficult to sleep with the heavy footsteps.

Very nice stay for our family of 6. Kitchen was equipped with everything we needed to prepare our lunches to go. We enjoyed the smart tv and ability to log in to our Netflix account for movies at night. The pool was closed for the season but looked amazing and we really enjoyed the fire tower and seating in the courtyard. Very clean, great breakfast, friendly staff. Parking lot well lit and security guard on staff in evenings.

Everything was very good, no problem. The exception was the breakfast. Some items were exhausted.

Staff was very friendly and helpful rooms were clean and comfortable

We were unfortunately not impressed. We expected a lot more from a hotel by Hilton. The main areas were clean and the rooms were big and had lots of storage which we liked. And the rooms were clean which was great. We think the pool could have been cleaned more frequently but the kids all enjoyed it anyways. It was nice to have. Our main complaint is the comfort of the beds. The beds did not sleep comfortably which was rough when we had booked multiple nights. The pillows were also awful. I’ve never had such bad pillows at a hotel. They were clumpy and flimsy. So disappointing. Hotels are always known for the comfort or their beds and amazing pillows. Not this hotel. We would not return simply because of this. Nor would I recommend this hotel because of this. We also had an issue with the laundry. If you are going to offer washer and dryers please be sure you have change for it. We asked before we started if they had change and they said yes. Unfortunately they didn’t have any after we were told they did so we had to go elsewhere to find change which was so inconvenient. Overall not impressed and wouldn’t recommend. Wish the beds and service were better because we would have so enjoyed our stay if it wasn’t for those things. We had high hopes and this hotel did not live up to what we thought. Some of the staff were rude to us as well.

Was on vacation with family and booked here bc of the other home2suites have been wonderful. This one was not as clean as the others and our fridge went out. BUT they were quick to accommodate us. They offered to let us have a second room to stay in but we declined bc we didn’t want to split us. They ended up refunding a night for inconvenience And it not being as clean as expected which was very kind.

Great stay. Close to ruby falls and lookout mountain

We got to the hotel checked in… it was a pleasant room but when to use the bathroom and flush the toilet and it was not working.. we went to the front desk and they moved us to a different room and this toilet was working.. besides that and basic things needing to be restocked..our stay was very pleasant and was very happy they gave us a new room without any hassles. Great Hotel, nice friendly staff, and great rooms!